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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to complain after Amazon opened the door and my cat escaped?

146 replies

HelloDenise · 11/05/2026 23:32

I had an email from Amazon saying that a package had been delivered. No photo. When I got home I found the back door open, the package inside the door and the cat gone.

OP posts:
MsGrumpytrousers · 13/05/2026 10:49

SorcererGaheris · 13/05/2026 10:17

@MsGrumpytrousers

I think the OP is aware that doors need to be locked - she simply made a mistake and forgot to lock it.

Well then, complaining about what somebody did as a result of her mistake is unreasonable.

How would the delivery driver know it hadn't been left unlocked deliberately?

Amazon will be paying them the absolute minimum and kicking up a fuss if they spend more than thirty seconds delivering the thing.

BillieWiper · 13/05/2026 10:50

So the cat isn't allowed outside usually? If he is I don't really see that any harm was done. Even if he doesn't usually go out the back he knows where his own house is.

Ashleigh1969 · 13/05/2026 10:51

That’s disgusting !! I would hundred percent complain!!

sittingonabeach · 13/05/2026 10:52

Is it possible you accidentally didn’t close the door properly and it blew open?

HelloDenise · 13/05/2026 10:53

I'm still very bemused why so many people seem to be happy to have strangers walk into their own house when they're not there and that it seems to be normal. I'm totally missing something here.

Same with the excuse of minimum wage. That doesn't entitle someone to do this.

I know someone who works at an Amazon depot. Not near me, but I'm going to ask her what she thinks.

OP posts:
HelloDenise · 13/05/2026 10:56

sittingonabeach · 13/05/2026 10:52

Is it possible you accidentally didn’t close the door properly and it blew open?

I did consider that but it is unlikely (but not impossible) and it wasn't a windy day.

@BillieWiper No he's a young indoor cat.

OP posts:
VeterinaryCareAssistant · 13/05/2026 11:01

HelloDenise · 11/05/2026 23:46

I did forget to lock the door yes but that doesn't mean the Amazon person is entitled to open it. It's making me wonder if they try doors regularly.

It's not a porch. It opens straight into the sitting room.

The cat turned up when he realised he hadn't had his supper.

Edited

Well now you know your cat comes back maybe he could be an indoor/outdoor cat?

Unless you live on a very busy road.

Bundleflower · 13/05/2026 11:07

HelloDenise · 13/05/2026 10:53

I'm still very bemused why so many people seem to be happy to have strangers walk into their own house when they're not there and that it seems to be normal. I'm totally missing something here.

Same with the excuse of minimum wage. That doesn't entitle someone to do this.

I know someone who works at an Amazon depot. Not near me, but I'm going to ask her what she thinks.

But he didn’t go in your house. He opened an unlocked external door and popped a package inside. Something many people prefer.
The cat escaping was unfortunate. But it came back. No harm, no foul. And you have your package. Brilliant.
I really really don’t see the point of this thread if you just want to shoot anyone down who doesn’t agree that this needed reporting. Really pointless.

Witchonenowbob · 13/05/2026 11:14

SorcererGaheris · 13/05/2026 10:17

@MsGrumpytrousers

I think the OP is aware that doors need to be locked - she simply made a mistake and forgot to lock it.

And the delivery driver simply made a mistake and delivered her parcel safely inside her house.

SorcererGaheris · 13/05/2026 11:16

Witchonenowbob · 13/05/2026 11:14

And the delivery driver simply made a mistake and delivered her parcel safely inside her house.

@Witchonenowbob

Fair enough. I don't necessarily think that the OP should complain about this, but I also don't think she's unreasonable to be taken aback and a bit bothered over it.

My point was, quite a few people seemed to be under the impression that OP needed to be told to lock her door (as though she makes a habit of deliberately leaving it unlocked) when she doesn't need to be told this, she's aware that doors should be locked, she just forgot to do it on this one occasion.

Witchonenowbob · 13/05/2026 11:24

SorcererGaheris · 13/05/2026 11:16

@Witchonenowbob

Fair enough. I don't necessarily think that the OP should complain about this, but I also don't think she's unreasonable to be taken aback and a bit bothered over it.

My point was, quite a few people seemed to be under the impression that OP needed to be told to lock her door (as though she makes a habit of deliberately leaving it unlocked) when she doesn't need to be told this, she's aware that doors should be locked, she just forgot to do it on this one occasion.

Maybe she should understand then that to err is human!

She’s repeatedly said her errors was irrelevant, which it wasn’t, because the second error of the driver wouldn’t have happened had she not left her door unlocked. The driver was trying to ensure the safety of the package, instead of leaving it outside.

She won’t get anywhere other than a platitude “of further training should be given”.

She adamant that she shut but didn’t lock the door, I can’t be as sure as she is, she may not have even shut it properly, therefore the driver just placed it inside.

Comefromaway · 13/05/2026 11:39

It is not making a mistake for a delivery driver to oen the door to someone's house. That should NEVER happen.

SorcererGaheris · 13/05/2026 11:48

Witchonenowbob · 13/05/2026 11:24

Maybe she should understand then that to err is human!

She’s repeatedly said her errors was irrelevant, which it wasn’t, because the second error of the driver wouldn’t have happened had she not left her door unlocked. The driver was trying to ensure the safety of the package, instead of leaving it outside.

She won’t get anywhere other than a platitude “of further training should be given”.

She adamant that she shut but didn’t lock the door, I can’t be as sure as she is, she may not have even shut it properly, therefore the driver just placed it inside.

@Witchonenowbob

She adamant that she shut but didn’t lock the door, I can’t be as sure as she is, she may not have even shut it properly, therefore the driver just placed it inside.

I do think people have a point when they raise this possibility. It's possible that she didn't fully close the door and that it was ajar when the driver showed up.

Itsanewdawnitsanewdayitsanewlife4me · 13/05/2026 11:54

It is literally breaking and entering. It doesnt matter than he was leaving a package as they leave them outside all the time. Unless she gave him a key to the door or literally said on the order 'feel free to open the door and put parcel inside if i am not home' on the order then he had NO right to open the door to her property.

sittingonabeach · 13/05/2026 11:59

@Itsanewdawnitsanewdayitsanewlife4me unless the Amazon driver had intent to commit a crime it is not breaking and entering, they need intent

redskyAtNigh · 13/05/2026 12:04

Itsanewdawnitsanewdayitsanewlife4me · 13/05/2026 11:54

It is literally breaking and entering. It doesnt matter than he was leaving a package as they leave them outside all the time. Unless she gave him a key to the door or literally said on the order 'feel free to open the door and put parcel inside if i am not home' on the order then he had NO right to open the door to her property.

It literally isn't "breaking and entering" as that isn't a thing in England (assuming OP is in England). It would be burglary or trespass. I don't think OP has suggested that anything was taken, so that rules out burglary. So yes, it's trespass, but I imagine hard to prove that the door was not ajar as well as unlocked and that the driver did more than stand on the outside and put the parcel inside.

Bundleflower · 13/05/2026 12:06

Itsanewdawnitsanewdayitsanewlife4me · 13/05/2026 11:54

It is literally breaking and entering. It doesnt matter than he was leaving a package as they leave them outside all the time. Unless she gave him a key to the door or literally said on the order 'feel free to open the door and put parcel inside if i am not home' on the order then he had NO right to open the door to her property.

It literally isn’t.

ClaredeBear · 13/05/2026 12:08

if it was Amazon they were in the wrong. They can’t take responsibility for what goes on in your house and I know this is far fetched but it could have been a child than ran out. I am anti cat, by the way, but no way should be be letting anything out of your house by opening a door into the actual house.

Witchonenowbob · 13/05/2026 12:09

redskyAtNigh · 13/05/2026 12:04

It literally isn't "breaking and entering" as that isn't a thing in England (assuming OP is in England). It would be burglary or trespass. I don't think OP has suggested that anything was taken, so that rules out burglary. So yes, it's trespass, but I imagine hard to prove that the door was not ajar as well as unlocked and that the driver did more than stand on the outside and put the parcel inside.

Does trespass include levitation? Because he didn’t set foot into the property, just hovered a hand over to place the parcel on the floor!

Witchonenowbob · 13/05/2026 12:10

Itsanewdawnitsanewdayitsanewlife4me · 13/05/2026 11:54

It is literally breaking and entering. It doesnt matter than he was leaving a package as they leave them outside all the time. Unless she gave him a key to the door or literally said on the order 'feel free to open the door and put parcel inside if i am not home' on the order then he had NO right to open the door to her property.

Oh give over! It’s not!!

Witchonenowbob · 13/05/2026 12:12

Comefromaway · 13/05/2026 11:39

It is not making a mistake for a delivery driver to oen the door to someone's house. That should NEVER happen.

Neither should OP leave her door unlocked and go to work, that should NEVER happen either.

Ad I said previously, maybe she also left the door open….. she’s prone to error.

Comefromaway · 13/05/2026 12:17

It's her house, she can do what she wants to. It's not advisable to leave her door unlocked but it's her property.

Totally different to what the delivery driver did.

HelloDenise · 13/05/2026 14:01

Comefromaway · 13/05/2026 12:17

It's her house, she can do what she wants to. It's not advisable to leave her door unlocked but it's her property.

Totally different to what the delivery driver did.

Leaving the door unlocked was a one-off mistake and not what I usually do. None of that takes away from the fact the delivery driver shouldn't be trying doors.

@Witchonenowbob Everyone on earth is prone to error. It's the human condition.

OP posts:
Witchonenowbob · 13/05/2026 14:11

HelloDenise · 13/05/2026 14:01

Leaving the door unlocked was a one-off mistake and not what I usually do. None of that takes away from the fact the delivery driver shouldn't be trying doors.

@Witchonenowbob Everyone on earth is prone to error. It's the human condition.

Edited

The delivery driver delivers to 100s of doors every day/week, he delivers to different doors, some will be porch doors or doors to inner vestibules. He probably tries all doors because it’s habit and people would whinge that it was left outside and not in the porch. So yours was unlocked, and he put your parcel inside.

The part relating to me, I don’t understand, sorry.

HelloDenise · 13/05/2026 14:13

This is from someone I know who works for Amazon.

Morning
No they shouldn't enter the house at all, they should follow any delivery instructions given, like safe place or chosen neighbour, but should not be entering the house at all xx

OP posts: