AIBU to be furious over an incorrect result on my notes?

[koolkatxx]

I’m pregnant and 2 months ago went to maternity triage due to spotting/cramps. They took a swab and I was told I have thrush afterwards. No big deal.
Today I checked my test result notes on the app and saw an entry from that visit saying positive for thrush AND chlamydia. Obviously I completely panicked.
I called my GP who said they can only see thrush on their system, nothing about chlamydia. I then spoke to maternity triage and the midwife checked and told me there is no chlamydia result on my report from that visit and that it must be an error on Badger Notes.
I had a massive shock seeing that with crazy scenarios going through my head about DH potentially cheating on me etc. I had a panic attack for like 30 minutes (pregnancy hormones are also making it more stressful)
And now I’m being told it’s a “mistake” as if it is no biggie
AIBU to be absolutely furious about this?? It feels like a huge thing to get wrong, especially in pregnancy.

complain about what?
the error was rectified

My husband came back from a gp appointment and gaily reported that the gp said he had chlamydia. My first thought was not that he must have done something stupid. My first, second and third thought was that the doctor was wrong.

the doctor was wrong but it’s interesting that yours wasn’t.

Entirely possible!

There is someone in the same NHS trust area as me who has the same first, second and surname as me. There have been 3 occasions where the hospital has pulled their records instead of mine. The surname is even spelled the same, and there are 3 or 4 different ways of spelling it.

And neither the first or surnames are common; the surname isn't even in the top 1,000 and the first name is around the 700th most common. (I looked them up after the second time the wrong records turned up).

The first time it happened, I was at the fracture clinic for a follow-up appointment and the doctor looked puzzled when I walked in with a cast on my arm, as he was expecting someone with a broken ankle. My namesake is obviously a bit of a klutz, same as me.

YANBU

1. I would insist on a retest to confirm the now asserted negative result. Chances are that another patient's results were accidentally posted to your file but given that mistake did happen, I would want confirmation.
2. I would raise a formal complaint so that they are forced to investigate the cause of the error. In this case, if your results truly are negative for Chlamydia, the outcome is not serious (other than a couple of hours of distress) however, these sorts of mistakes (erroneous recording of test result on medical notes) can have very serious outcomes and the hospital/trust must understand why it happened and put in place processes to minimise it happening again.

I totally agree with @ForUmberFinch and @ValenciaOrangeJawline on this.

So if you just thought it was an error , you presumably didn't have any treatment at all, no antibiotics etc ?

I'm not in the UK so was wondering-does this app also record treatment given?

I'm guessing not as it would show untreated chlamydia?

That an error was made and only identified by the OP. How can she have confidence in any results if there’s this level of carelessness?

Then she's free to pay and use a a service she sees fit. Me personally, I'm willing to accept that humans make mistakes and this caused absolutely no problems aside from a bit of stress.

I expect OP pays her taxes. But that’s not relevant.

So many responses on here remind me of the brainless attitude within some parts of the NHS that if nobody died or was seriously injured the error is unimportant. They fail to understand that the next time (and there will be a next time) the consequence could be severe - a disaster for an individual and at the very least a costly mess to unpick for the NHS.

I’m glad to be retiring from it soon, but worried that at some point I’ll be at the sharp end of its carelessness.

I would screen shot it and email in an official complaint, The result didn’t just get there and it’s very odd that it’s in your notes but the professionals can not see it?!

One of my friends saw her notes and they said she’d had an abortion - she never has!! But how do you then prove that they’re wrong years after the entry! Awful!

Completely agree, an apology to the OP is needed, confirmation her record has been corrected and steps taken to address how it happened to avoid similar mistakes which may have serious consequences.

A couple of years ago I was waiting for an appointment and received a message on the NHS app for a follow up mammogram for breast cancer. I knew it wasn’t for me - I hadn’t had a recent mammogram or a cancer diagnosis or tests so clearly it had been sent to me in error. I contacted my GP practice who were very apologetic, corrected my record and most importantly in this case made sure the person who needed the mammogram was contacted. They said they’d be investigating what went wrong and I’ve no reason to believe this wasn’t done.

My records say I had a miscarriage. I DO have a child who was born full term (and weighing over 3.5 kilos) just six months later.

Nobody can change it apparently 🤷‍♀️

They've managed to lose BFs hospital admission notes from 1991, 1996 and 2010. All were emergency admissions and he's got a really unusual surname for the UK - so he reckons he was noted down under a different more common surname. Only one incident was a major health issue which seems to have been resolved years ago - but it's still frustrating.
He's got his NHS number stored in both his phones and in his address book 'just in cas' next time.

Under GDPR, they are obliged to amend your personal data where it is inaccurate. I cannot see why phantom appointments would be generated by a system, which makes it more likely that someone else's data has been recorded as yours (and therefore all nptes are inaccurate data and therefore useless). That is terrifying for everyone at your surgery if they all have basically no historical health data for medical professionals to review.

That is a whopping mistake, enough to give you a heart bump.

What are you on about? The result was simply on my badger notes, it wasn’t a report or anything. It simply said “positive: chlamydia” and there was a t result on the same day saying “positive: candida….” The gp said she can only see the report confirming thrush on their end and the hospital confirmed that there is nothing about chlamydia on any of my rest results but they can see the badger app one which is literally just a word, and said this isn’t the first time this has happened on badger app and it’s simply an admin error when they were inputting my thrush result.

I have general anxiety and am heavily pregnant. This is the first time I’ve had a medical error like this so forgive me for actually trusting the healthcare system.

Admin errors happen, you're going to have to get used to it. My youngest (17) received a letter just a few weeks ago with details of some sort of heart complaint.

Another son received a letter to say that he was positive for Barrett's oesophagus (a precancerous condition) despite the consultant telling us verbally that he didn't. A quick email to the surgery clarified the situation.

I get that but I’m responding to someone telling me it’s crazy that my mind went to what if my husband did something. I’m explaining why it went there.

I Was given tablets

So at what point were they young to treat you for chlamydia and or realise their mistake?

Exactly! I literally went through decades of notes and there’s a list of things that I know didn’t happen (can’t prove it though) and things that can’t have happened because of how they’re dated (MAP when preg etc).

I've actually flagged the smoking one before; it came up when I was pregnant (said never smoked) and it’s been brought up periodically at check ups, including being sent a load of texts and leaflets about joint the smoking cessation program. I’ve probably told them 3/4 times I’ve never smoked and it’s not been amended correctly.

Instils zero confidence.

You should be more concerned that this seems such a regular occurrence.

I work in an adjacent service with records for people and personal information and if this sort of thing happened as regularly as clearly it does, it would put vulnerable people in very dangerous situations; people would lose their jobs. Medical records are no less serious; people can (and have, if you read up thread) end up losing babies and lives because people can’t record information correctly.

Absolutely bonkers everyone is so passive about this.

So glad some have said how poor this is. If we go on accepting mistakes then they become the norm and standards drop. I always make a fuss as my family call it as next time it may matter. It maybe can't help me but might help the next person. My dh is going through similar atm. Just done national 'poo' test. Got call back saying blood found. Explained well aware and receiving treatment and regularly checked. Call back wrote 'refused test' which is not the case and has put the cat amongst the pigeons! Has been called twice to discuss, taken about an hour.

The problem here is they wrote Chlamydia on your notes. Then said its a mistake. If it was me I would probably get treatment for Chlamydia just incase / or ask them to test for Chlamydia just in case. I wouldnt just trust it that they mistakenly wrote it on your notes. Becos it could turn out that you do have it but you'd be untreated which has risks.

Don't just rely on them saying they wrote it by mistake. at least get tested for Chlamydia again.