AIBU to be furious over an incorrect result on my notes?

[koolkatxx]

I’m pregnant and 2 months ago went to maternity triage due to spotting/cramps. They took a swab and I was told I have thrush afterwards. No big deal.
Today I checked my test result notes on the app and saw an entry from that visit saying positive for thrush AND chlamydia. Obviously I completely panicked.
I called my GP who said they can only see thrush on their system, nothing about chlamydia. I then spoke to maternity triage and the midwife checked and told me there is no chlamydia result on my report from that visit and that it must be an error on Badger Notes.
I had a massive shock seeing that with crazy scenarios going through my head about DH potentially cheating on me etc. I had a panic attack for like 30 minutes (pregnancy hormones are also making it more stressful)
And now I’m being told it’s a “mistake” as if it is no biggie
AIBU to be absolutely furious about this?? It feels like a huge thing to get wrong, especially in pregnancy.

All of my GP notes are on the NHS app now, I read them out of curiosity and they’re full of mistakes. Things like I had an appt for the morning after pill but the date was when I was about 8 months preg. Multiple contraception appts when I was breastfeeding a 2-8 month old. Years of being recorded as a smoker when I never have been.

Honestly it fills me with zero confidence, and they won’t amend them!

Take some time to breathe, then calmly complain and get it off your record. My notes said me and DH were blood relatives! (We're not). Needed to get that cleared up as I didn't need any additional tests or visits, thanks.

I used to input medical notes and I don’t know about now, but year’s ago it was all short codes and some were very similar to others. I once inputted a termination as a miscarriage (or the other way round?) but luckily realised my mistake, but not for a couple of days. The system wasn’t set up to flag these kind of errors, I’m not sure how they can be. It gave me a few sleepless nights making that mistake but I was only human.

I think I’d be more annoyed that they couldn’t see it and you could! Were you able to screen shot and show them the error? And of course, no matter how much you trust your husband, if you’re shown a result in b/w, your mind will go there - how else could you have contracted it?! Anyway, I’m glad all is well.

Yes absolutely. People do make mistakes and systems that are designed badly let those mistakes through. Relying on humans never to make data entry slips and not designing systems to catch the slips is insane. There are always ways to build in checks into computer systems. It just slows things up a bit and costs a bit more.

Goodness knows how many typos I’ve made this morning that have been caught by the spell checker…

Although something like this is an easy error to make, this particular one could have serious consequences. What if the OP’s partner was abusive and saw the positive chlamydia result. She could’ve been in real danger. Especially as pregnancy is the most dangerous time for women already.

This is an extremely good point.

Yes mistakes happen but I agree that this shouldn’t be minimised ( surprised how many pps think it’s no big deal). I would definitely make a complaint OP.

@ForUmberFinch I’m so very sorry - how awful 😔

No. It said it on her notes. It’s reasonable she thought that she had it. Their mistake. Not hers.

I once went through a telephone triage for some treatment, the recording of the triage outcome was, in part, falsified. (The part which was falsified was around my mental health. I have PTSD and the nurse claimed they'd asked me the anxiety and depression questionnaires which they hadn't and it was obvious from the "she's fine" results.)

What I did was raise an official complaint through PALS. The service I was seeing investigated it, recognised that they had done things wrong, and put it right through a combination of changing of their systems and changing how they verify them.

So, I recommend OP that you do similar. Just write down your concerns, how this could have impacted your life and relationship, stick it over to PALS and then move on. That way you've had your say and they get the chance (and push) to properly investigate what went wrong so it doesn't happen to anyone else.

What is PALS (Patient Advice and Liaison Service)? - NHS

You are right to be furious. A culture of „ mistakes do happen „ results in shoddy outcomes for patients which is the definition of the NHS. Most people in the Uk do not realise how short changed they are, because they haven’t experienced a properly run health service.

Back then the system was very clunky, often having to transcribe messy handwritten notes. It’s not unreasonable to expect a more sophisticated system to be in place in today’s high tech age.

My husband has a problem with his cervix mentioned on his notes 🤣

This wasn’t the NHS, but - a nurse insisted on measuring my height at the hospital and it came out at an additional 5cm above my actual height.

I was there for an asthma assessment so I thought oh well, I won’t argue with the nurse right now, I’ll sort it out later.

I saw the new (impressively tall tbh) height on my online GP file so I called them to say it was an error.

The assistant said it could not be changed as it was a record of what the nurse had observed when I was in hospital (!!)

I waited until my next GP appointment to raise it, and my doctor’s face when I told her this was a picture. A mixture of confusion and ‘is this patient crazy, is it my receptionist, or am I dreaming?’

Anyway she sorted it out on the spot by measuring me and it turned out I was right, I hadn’t suddenly grown 5cm in my forties. But what a faff.

Human error. Its not a big deal. they have confirmed its incorrect, move on. No harm has been done except you who are being over dramatic.

You either need a note on your records saying it was an error or it removed

if you have to claim in any insurance, years from now, they will class it as undisclosed and you would never prove otherwise

I understand people saying it’s a non issue now but it could cause issues in the future! I’d be upset too op

My name is extremely unique I’m 100% certain no one has the same name as me especially here

Thank you so much. It’s also because I’m literally heavily pregnant and spent half an hour having a panic attack, could literally feel my blood pressure drop and started thinking worst case scenarios regarding my marriage. Yes it may be down to hormones but they weren’t even apologetic about it. And a similar situation happened to my friend before where they accidentally sent her leaflets on accepting you have cancer and other cancer support info after she had some tests done & turns out it was an error after she had a meltdown assuming they could have found cancer.

How am I the one being rude when someone is insinuating my husband cheated on me?

How to make sure that suppliers give worse and worse service .....

.... put up with it.

Girl, just reflect. Unspeakably reductive and I imagine you don't like it done to you. That poster, in any event, simply aired her own experience and was not rude or snide to you at all, were they now "girl".

I've heard that they do this to get your BMI down so they can avoid doing extra work monitoring people with a high BMI.

Totally agree
Also Op is pregnant , what would have happened if she hadn’t contacted the relevant authorities and simply believed what was on her notes? . It could have caused problems in her marriage . The shock could have led to a miscarriage etc
i would be absolutely furious and would raise a formal complaint

Interesting! They were wasting their time in my case as I’m one of those tall skinny types (just a statement of fact, nothing else). If anything it would have put me on the “too low” side of the line. So I suspect incompetence in this case, nothing else.

It might explain the receptionist’s attitude though. She really was acting a bit like it was an ego thing on my part, as if I wasn’t happy with a weight measurement and wanted it changed… I was mystified! I accept my height like I accept my skin colour 🤷‍♀️