AIBU to refuse to buy from these companies

[sickofai]

I just tried contacting Rituals as I had an issue with a product only to be responded to, of course in a completely uncaring and robotic way, to realise it is 100% AI generated. I have gone back and asked for my account to be deleted and my data removed.

For me, one of the biggest factors in a good company is good customer services and when a company has moved to being completely responded to with AI, that tells me they dont care and for me, I am just not interested in buying from a company that cares that little about customers.

I know companies are moving towards using AI more but AIBU to say that any company using AI completely to respond to customers is one I wont be using? Even if I have to stick to small local companies only, I am just not comfortable having interactions where the company just dont bother listening to their customers at all.

Am I the only person that feels like this?

But you've ruled out this company and wrongly claimed it has switched completely to AI, without even checking to see if what it offers suits!

You said "I am not always able to make calls during the right hours", so sometimes you are, you might be this time. Then you said "I dont have the energy to wait on hold if it turns out its a company that has ridiculous wait times". But you don't know if they do or not, you've never even tried. You've just made up your mind that AI has taken over their customer service after trying only one of the four contact options they give on their website.

Ok I will say again, with my health, phone is not an option like 98% of the time so no its not something im questioning. Online is what works for me. Ive said for the customer services that I use, which is online, they have switched to AI in a way that makes me uncomfortable.

I am glad that you have flexibility but my health just doesnt allow this so im going to say again. My issue is with online options as that is what works with my health, this is what my issue is with because this is my only option for the majority of my life. I have explained this twice now. Phones do not work for me so their phone offering is completely irrelevant to my circumstances. I am not sure what you are not understanding about this. Or is it that being AIBU you just want to argue no matter what I say? Phone doesnt work for me so why would I be discussing that when the online customer services is mostly the only thing I can use and the thing I have an issue with? Or are you just not comprehending that there are people with disabilities or health issues that means just because an option is available, doesn't mean its suitable?

Thats such a shame when you like somewhere but then have such a negative experience that it puts you off. But it sounds like we are similar and poor customer services is problematic.

I do think with the AI thing I am in th minority and im fine with that, I think there is a time and place for it but I think its slightly frustrating that its just everywhere and not always a positive experience.