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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to expect a cleaner to clear hair from plug holes without being asked?

109 replies

Alpsk1 · 07/04/2026 21:36

AIBU to expect a cleaner to empty the plug hole of hair etc as a standard part of a clean?

I thought I’d treat ourselves to a cleaner and they came for the first time yesterday to do a 6 hour clean on a 4 bed house. This initial clean was meant to be for longer than what they will do going forward. 6 hours vs the 4 hours they said they’d need ongoing every fortnight.
I had expected them to clean the oven on this first clean but they didn’t (however although I asked if they cleaned ovens, we hadn’t agreed they would specifically do this on the first clean). - so that’s my fault for not specifying.

I also found that not all the skirtings were dusted and even though they specifically cleaned the blinds, there was still dust on them in places..

YABU - you’re expecting too much
YANBU - a cleaner should do all the dusting and empty the plugs as standard

OP posts:
PhaseFour · 07/04/2026 22:21

I think it's really disrespectful to expect a cleaner to remove hair from a plug hole. In fact, I would be apologising to the cleaner if I hadn't removed it prior to her arriving!
It really is another level of grim.

pastaandpesto · 07/04/2026 22:21

Hair issue aside, I don't think 6 hours is realistic for a deep clean in a 4 bed house. I assume you have at least two bathrooms? I'm not surprised that a few bits got missed.

It's tricky though - do you think the cleaner genuinely ran out of time, or do you think they just didn't clean to the standard you are looking for? Because those are two different issues.

Mrscharlieeeee · 07/04/2026 22:21

I would never expect my cleaner to remove hair from the plug. I do that myself as it’s a grim job when it’s your own hair, never mind someone else’s and I do it frequently anyway.

an oven clean you need a specialist. I think you have unrealistic expectations.

PinkTonic · 07/04/2026 22:22

My cleaner certainly isn’t on minimum wage and cleaners generally clean whatever the client needs cleaning. There is always a contingent on cleaning threads who say if you’re not satisfied do it yourself, but in reality if you pay someone to clean your house you have a reasonable expectation that they will do exactly that. Who do you all think cleans the plug holes in hotels if not the cleaners? Obviously people should clean up after themselves if they mess up the loo, you wouldn’t leave it for the rest of the household to put up with, and oven cleaning is usually a specialist service.

BeigeBanana · 07/04/2026 22:22

PhaseFour · 07/04/2026 22:21

I think it's really disrespectful to expect a cleaner to remove hair from a plug hole. In fact, I would be apologising to the cleaner if I hadn't removed it prior to her arriving!
It really is another level of grim.

This. Absolutely disgusting OP.

ThePoshUns · 07/04/2026 22:26

I had a cleaner for years and no I did not expect her to pull my hair out of the plug hole, that’s really grim. Same as I don’t expect her to clean skid marks in the toilet. It’s about having some self respect and respect for others.

Ibetthatyoulookgoodon · 07/04/2026 22:30

I actually find it oddly satisfying to do my own but equally I wouldn’t necessarily worry about leaving it for a cleaner tbh. Perhaps because I don’t mind doing it myself 🫣

Tryagain26 · 07/04/2026 22:31

I'd expect you to pick your own hair out of the plug. It's unreasonable to expect anyone else to do it.
And oven cleaning is completely separate If you want someone to clean it you need to hire someone specifically for that.
So yes you are expecting too much.

Neemon · 07/04/2026 22:34

That’s gross. I’d be embarrassed if I were you, leaving it for the cleaner to do.

Eastereggschocolateisthebest · 07/04/2026 22:34

Nickyknackered · 07/04/2026 21:50

I think that's one if those things, along with stripping beds and cleaning the skid marks in your loo, that you should do yourself.

This!

plug holes are mega detailed cleaning

skirting boards I would include in a detailed clean which I don’t think this was

6 hours isn’t detailed time for a large house that hasn’t been cleaned in a while

Eastereggschocolateisthebest · 07/04/2026 22:34

ThePoshUns · 07/04/2026 22:26

I had a cleaner for years and no I did not expect her to pull my hair out of the plug hole, that’s really grim. Same as I don’t expect her to clean skid marks in the toilet. It’s about having some self respect and respect for others.

Agree

KeeleyJ · 07/04/2026 22:36

No, that's disgusting. That is solely the responsibility of person with long hair.

(I remove the hairy hubert every time I wash my hair).

HumerousHumous · 07/04/2026 22:37

I’ve been a cleaner for 14 years and I would expect to (and have) pull hair out of plug holes. I have rubber gloves and don’t mind. I also clean toilets whatever the state.

I have never cleaned the inside of an oven and never been asked to, only the hob and fronts. This generally needs heavy duty chemicals and coverings/masks etc. as they are tough to do and there are specialists companies that come in to do this and charge an arm and a leg.

properidiot · 07/04/2026 22:49

Who do you think cleans hair out of plug holes in hotels and holiday lets? Individual guests at the end of they stay? No, it'll be a cleaner.
Some of these responses are funny!

I don't think it's unreasonable to expect it to be done but you really need to give the cleaner a specific list of things you want them to do, literally like a tick list, especially if you feel that some things are being missed. Try again with these cleaners and if you feel they are not doing what you have specifically requested they do then I'd suggest finding someone else.

MuckSavage · 07/04/2026 23:45

Clean your own plug holes. You sound manky.

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

examworries2026 · 08/04/2026 01:08

Yuk clean your own plug hole. My cleaner does laundry for us and changes sheets but I always clean the plug hole

TheGrimSmile · 08/04/2026 01:14

No - and nor would I expect a cleaner to clean my toilet. Gross jobs should be done by you; it's just common decency.

Wehey · 08/04/2026 01:32

Thechaseison71 · 07/04/2026 22:11

Why does everyone assume the cleaner is on minimum wage. Often they can be earning £20 an hour and the person employing them earns less or is even on benefits.

I wouldn't leave hairs in the plughole though as it's one of my big ears and I couldn't leave it but it's possible someone can't do that themselves. What if you are blind?

To add that or what if you have chronic fatigue, mobility issues or some other illness.

Wehey · 08/04/2026 01:37

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

It’s absurd. I had an amazing (Polish) cleaner when I was in London. Used to pay her £15 an hour which back then was more than minimum wage and she would do the job so well. She cleaned everything when I was unwell and stressed and the house would get into a state.

Since moving out of London I’ve had to deal with this kind of nonsense with cleaners where at this point yeah I’m better doing it myself.

Clonakilla · 08/04/2026 01:39

You just leave things full of hair until the cleaner comes? Surely not?

Eenameenadeeka · 08/04/2026 01:43

If all your skirting boards and blinds are dusty and plug full of hair, 6 hours probably isn't long enough for getting the whole house spotless.
I don't use a cleaner but as far as I know oven cleaning is something you book specifically, not part of ordinary cleaning.

Clonakilla · 08/04/2026 01:45

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

Really? What a strange impression to have formed.

I love having a cleaner. The hourly rate was more than mine for at least ten years after I started working as a doctor. Because they’re running a business, and their service is of value.

I certainly wouldn’t leave a plug hole full of hair or a toilet covered in poo or urine for them because those things are things you deal with as part of being an adult. You don’t leave that stuff for days until the cleaner comes. And you make sure the house is tidy so they can actually do their job: clean.

I also brush my teeth before going to the dentist and don’t turn up to the hairdresser with filthy hair I haven’t washed for days. Then they can do their job, that I’m paying for, and I’ve continued to do my job of being a functioning adult. This really shouldn’t cause anyone any particular stress.

aWeeCornishPastie · 08/04/2026 02:06

The cleaner should do this it’s her job! She can wear gloves and use a tissue to pull out of plug hole. Can’t believe the number of people saying you should do it

JMSA · 08/04/2026 02:13

Eww, I would never expect my cleaner to do that.
And give her a bloody chance. I appreciate the first clean takes longer, but I’m sure she’ll get round everything in due course.