Tech help for an oldie!

[rainbows40]

https://amzn.eu/d/07XsJMAV
So I purchased one of these mics for my son to be able to speak to his pals when gaming. When I carried out a little test on YouTube, it works, however, it is not working on the live gaming stream..
This is driving me insane.
I have downloaded the moano link thing. But then what? I have followed the instructions that came with the mic to the best of my ability.
I'm at my wits end. I need someone to say, do this, then do that, now try this!
I feel like I've just wasted my money. I don't know whether it's working or if it's a dudd, but I don't want to request a return just yet, not at least until I know I've connected it right.
Am I being unreasonable or should I just return the damn thing?

I forgot to add - the mic is plugged into the back of his PC tower. And his headset plugged into the mic.

Have you asked chatgpt?

I tried to much googling but I can't remember if I did that. I will try now.

Go to Sound Control Settings and check that the and on properties for the microphone and check if the mic's levels had been set to zero.

General Microphone FAQs & Troubleshooting-Maono Help Center

Thanks Hugo, I have done both of those things.

Fluently, Chat GPT says to do all the things I've already done.

What app and device are you using?

Have you checked Settings/ Privacy/ Microphone to see if the apps have access to the mic?

Assuming you are on Windows

Not being facetious but have you turned it off and back on again with everything plugged in.

I've found this works with sound problems on my laptop when nothing else does

Hi Chaz, yes it's on windows. All settings have been appropriately set to maono as the default speaker.

Yes I've tried that lol that was what I was hoping was the problem but sadly not.

I have downloaded the maono link. The device is a windows pc, and accessing Xbox on that.

Default speaker or default mic?

Is it the mic that isn’t working or the sound to the headset?

Xbox Game Bar Microphone Not Working? 11 Fixes to Try