So, last week I contacted a garage local to me as my car was due its MoT and service. The man I usually use retired last year so this was the first time using this garage. They asked me to stop my car down on Monday morning and pop the keys through the letterbox. I had no choice to do this as they open at 9 but I WFH with 9am start. I wrote my number down on a bit of paper and put it under the windscreen. I didnt hear back all day so at 4pm I rang twice, no answer and eventually went down at 5pm. The car hadn't moved and the place was all locked up. I rang the ring doorbell and after a few minutes the woman who runs the place came down looking half asleep and have me some absolute bs excuse about why my car hadn't been done. She said she got confused about what it was in for but didnt have my number. If she had have looked, it was there! This ain't convenient with 2 kids, a job and multiple after school clubs as im sureant of you know.
Anyway, she gets to it on Tuesday, the car fails and work takes a couple of days so I finally get a call to say its ready at 4:30pm yesterday.
Shes left the wheels on the wheel for me and gone home, fair enough. When I open the back door to put my son in his car seat, there is a disgusting, huge, used sanitary towel, with blood and pubes just laying on my back seat. Now I know without a shadow of a doubt it wasn't there when I dropped the car off. Firstly because I haven't used towels in 20 years, I am the only female in our family and my car was fully valeted 2 weeks before it went in.
Would I be u reasonable to pursue this and ask for an explanation and apology? Or is it pointless drama?
YABU - bin it and let it go
YANBU- complain!!!