I've seen a number of incidents outside our local shop. The police are regularly around.
As I say there was an incident last week and the poor staff were not intervening. They were the target. It wasn't a shop lifting incident. It was an anti-social issue.
I know there's been abuse and harassment. I reported a kid shop lifting a couple of weeks ago and had a conversation about it with staff.
I don't think for a second the OP has an agenda. If this shit is going on where I am, I'm confident it's worse elsewhere.
We know that there is dealing going on outside too and there's a big issue about county lines which the police are doing fuck all about. (I mean it's not difficult to know this in a small community. All the kids know what's going on and who is involved). It's worst on a Friday night. The night parents are out and kids are left to do whatever unsupervised...
It's awful. And yeah I do think it's scary.
Acknowledging reality and there's a growing issue that didn't exist a few years ago, isn't 'pushing an agenda'. It's saying this is happening, what can we do to address it and take it seriously.
Why should these staff be subject to this? It's not ok.
I use the shop regularly (often on a Friday night too as it goes). If it continues it may impact the viability of the store. If it carries on, the reality is that someone is going to get hurt because of how much it's escalated. It could be staff. It could be a customer. There's lots of elderly who use the store and don't shop further away.