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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To just not know how to access the NHS

152 replies

SEmyarse · 23/02/2026 17:21

I've not tried very often tbf, is there something I'm missing?

I started feeling unwell 4 weeks ago, just a standard cold. So I let it work through, but at the end was left with a nasty cough and completely blocked ears. Tried some home remedies, which didn't work, and then 2 weeks ago started feeling fluey, shivery achey etc. And my ears started leaking muck.

So clearly something infected, prob need antibiotics. I went to the chemist, who gave me a full list of questions, and then said they couldn't look at ear infections unless I was under 17. At the age of 49, I reckon she could have informed me of this before asking all the questions.

She advised me to go to the GP (next door) and ask for an urgent appointment. I knew it was going to be too late in the day for that, but went in to ask. They confirmed that I couldn't have an appointment, but looking at me thought I should be seen by out of hours, which I should phone after 6.15.

I phoned as requested, and after a triage I was told the Dr would phone back within 2 hours. They said it was likely I'd have to go to a location 30 miles away, which DH would have to take me to because although I drive ,I'm only insured on the work van for work purposes (yes this is ludicrous, but I've been quoted 4k minimum on the family car because I once ASKED whether I could do some deliveries in the car, and they decided to cancel my insurance!)

So we sat up till midnight waiting for the call, both of us had work in the morning so gave up then. I eventually got a call at 4.30 am, which of course I missed. So the following morning, I actually felt a little better, but the pain and itching in my ears was extreme. I attempted to phone the GP, the recorded message informed me I could hold, or make an appointment in person. The surgery is roughly on the way to work, so that seemed the better option. I went in, to be told that no I couldn't make an appointment in person, I should go and phone. I tried to phone from outside, where it said I was number 45 in the queue, but they could call me back.

They inevitably called me back when I was driving, and when I phoned again all appointments were gone. The following day I tried again. Work can in theory be a little flexible, they don't mind me picking up the parcels an hour late, but of course if I do so I need to work late. And of course the later I start, the further from my home town I'm likely to be at a time I might be offered an appointment. I've never had a day sick, and I accept it'll have to happen sometime, but I really can't afford to take a day off just to attempt to make an appointment, costing a day's wages and risking my job (self employed gig economy, they just give your round away). Again I missed the call back while driving.

So I googled the antibiotic ear drops I'd had a few years ago. I was surprised that I could buy them and pay 24 hour delivery. I purchased them, and nothing turned up. So I rang the chemist, who said there was a hold on my order because of a tech issue which hadn't confirmed my email. She sorted it out on the phone, and sent me an email so I could confirm details. It didn't arrive again. I phoned again to be told there was a note on my file that they were out of stock, would I accept a different brand? Yes, of course I will, why haven't you emailed/texted/called? What use is a note on a file I can't see?? I receive the eardrops 4 days late, my ears are agony...

The eardrops work a treat, after a week all itching/pain/discharge has gone. But I still can't hear, and there's quite a bit of swelling in my neck and jaw which is uncomfortable. I still think I should see a doctor. This should be easier now because it's not urgent? I can just book an advance appointment I can get to? No apparently not, I've got to do the 8.30 call back thing, and hope that a) they don't phone when I'm driving and b) they can offer a late enough appointment that I won't be miles away and can get to it.

I just don't understand how I'm supposed to make this work.

OP posts:
Simonjt · 23/02/2026 18:32

So you know how to get an appointment at your GP surgery, you just dislike having to do it because it won’t be perfectly convenient.

PinkLemonadee · 23/02/2026 18:34

Maybe I'm being dumb but can't you put your phone on speaker/handsfree and make the call while driving?

L0bstersLass · 23/02/2026 18:36

SEmyarse · 23/02/2026 18:21

They said a doc would phone by 8pm. That's the one that phoned at 4.30am (and I was asleep and have no hearing atm)

Are you saying you've gone deaf?
If so that is definitely a case of going to A&E.
If not, phone 111 earlier in the day and wait for them to get back to you.

busyd4y · 23/02/2026 18:36

PinkLemonadee · 23/02/2026 18:34

Maybe I'm being dumb but can't you put your phone on speaker/handsfree and make the call while driving?

I was going to ask the same question, why is that an option?

Peridoteage · 23/02/2026 18:39

You have to miss work and ring up.

You are ill. You have to miss work.

The nhs is never going to work on the basis that the gp fits into your busy schedule.

Tootiredcantsleep · 23/02/2026 18:40

busyd4y · 23/02/2026 18:36

I was going to ask the same question, why is that an option?

Same. Pull over once you get to number 3 in the queue or something.

Also, I appreciate you couldn't hear well, but why didn't your boyfriend wake when they rang in the middle of the night?

I agree it should be easier to access (and this issue wouldn't arise in my town thankfully), but it also sounds like there are ways round the difficulties you're experiencing.

Conversationalcheddar · 23/02/2026 18:44

Mine don’t even take phone calls any more. You have to fill out a form at 8.30am. And just hope.

SilverBlue56 · 23/02/2026 18:46

Or you take a day off work so you can call at exactly the right time and be around if they call you back and be around when they do give you a same day appointment.

In that situation with your ear infection taking a day off wouldn't be unreasonable.

Januaryclouds · 23/02/2026 18:46

Is there an alternative GP practice you could try? We have a few around us and they all use different systems. GP practices are private companies and work independently of each other and so they do vary hugely

MissyB1 · 23/02/2026 18:47

Take a day off and sit and try and get through on the GP number. Or if you have a walk in minor illness centre anywhere within an hours drive then take a day off and go there. I know it’s ridiculous, and I actually have no idea how my GP surgery works, all I know is I can’t book to see anyone!

xxlostxx · 23/02/2026 18:55

I would/have done in similar situations gone to a walk in immediately on opening, usually 8am. Depending on your working hours most open too till 8pm & Saturday and Sunday also.
The arse around of the 8am phone in lottery at most GPs just does not work for most working people.

NailsHairNipsHeels · 23/02/2026 18:58

I think in your circumstances you’ll need to get a day off work and phone for an appointment. Then you’re available at whatever time they give you.

Giraffemug30 · 23/02/2026 19:04

NotAnotherScarf · 23/02/2026 17:26

Why not go to a and e? I know it's not an emergency but I've done this with my wife when an ear infection got too painful.

Plus I would write to the doctor and complain that you had a call at a ridiculous time and have not been able to get an appointment

What has op to complain about?

She tried to use an energy ooh service, that's for people that can't wait until the morning so it's going to be at all hours, she then didn't asnwer the callback from her gP on multiple occasions

Op you need to call at 8am or whatever time the GP opens and wait in the queue like everyone else does.

If you want a routine then call outside of the 8am rush and ask for a routine appointment, or most GPS have a non urgent econsult you can fill out. You haven't actually asked for a routine appointment yet

TheGlitterFairy · 23/02/2026 19:05

MissMoneyFairy · 23/02/2026 17:34

Can you go on the doctors website and request an e consult, are you signed up for the nhs app which lets you book appts online

Was just about to say this too. Appt for a general check in a couple of weeks; urgent care and sit it out to see someone in the meantime, or call when they open at 8am (or whatever) and wait in the queue.

PinkLemonadee · 23/02/2026 19:07

TheGlitterFairy · 23/02/2026 19:05

Was just about to say this too. Appt for a general check in a couple of weeks; urgent care and sit it out to see someone in the meantime, or call when they open at 8am (or whatever) and wait in the queue.

Not all doctors unfortunately. Mine doesn't allow bookings through the app.

TheGlitterFairy · 23/02/2026 19:09

PinkLemonadee · 23/02/2026 19:07

Not all doctors unfortunately. Mine doesn't allow bookings through the app.

Oh really? Wasn’t aware that others didn’t have this - I wonder why?!

Giraffemug30 · 23/02/2026 19:11

TheGlitterFairy · 23/02/2026 19:09

Oh really? Wasn’t aware that others didn’t have this - I wonder why?!

They should have it, all GPs should provide Econsult. GPS are contractually obliged to provide econsult throughout opening hours.

SEmyarse · 23/02/2026 19:12

Of course if I were still ill, I would have to take a day off work. I'm loathe to do so, since it genuinely risks my job (yeah thanks evri for bogusly describing us as self employed).
I'm not ill any more, I just can't hear, and for other ongoing reasons I'd like to discuss my thyroid function. I can't possibly drive and listen to the call waiting list, I can only JUST hear it with the phone pressed hard to my slightly better ear, so if it were on speaker phone I wouldn't have a chance.

OP posts:
Mischance · 23/02/2026 19:16

Giraffemug30 · 23/02/2026 19:11

They should have it, all GPs should provide Econsult. GPS are contractually obliged to provide econsult throughout opening hours.

Ours does not have econsult. Nor is there any walk in centre in the city 16 miles away.

Auroraloves · 23/02/2026 19:17

SEmyarse · 23/02/2026 19:12

Of course if I were still ill, I would have to take a day off work. I'm loathe to do so, since it genuinely risks my job (yeah thanks evri for bogusly describing us as self employed).
I'm not ill any more, I just can't hear, and for other ongoing reasons I'd like to discuss my thyroid function. I can't possibly drive and listen to the call waiting list, I can only JUST hear it with the phone pressed hard to my slightly better ear, so if it were on speaker phone I wouldn't have a chance.

Can you like not hear at all, how much is your hearing affected?

SEmyarse · 23/02/2026 19:17

I also really can't afford to take a full day off to MAKE an appointment. Of course if I were actually ill, I'd have to. But it seems reasonable to me, that there should be a way of making a routine appointment in advance that doesn't cost me over a hundred pounds to do so.

OP posts:
SEmyarse · 23/02/2026 19:18

Auroraloves · 23/02/2026 19:17

Can you like not hear at all, how much is your hearing affected?

I think I've probably got maybe 30 percent hearing in one ear, and 10 in the other. At a guess

OP posts:
SEmyarse · 23/02/2026 19:19

Kinda feels like I'm underwater at the swimming pool, just muffled distant noises

OP posts:
gtamum · 23/02/2026 19:20

Whilst I agree that the current set up is an absolute shambles, beyond awful…
I do feel however that if you are well enough to go to work and likely are recovering from a ( probably) viral infection, you just need to ride this out and you probably don’t need to see a gp

Auroraloves · 23/02/2026 19:20

SEmyarse · 23/02/2026 19:18

I think I've probably got maybe 30 percent hearing in one ear, and 10 in the other. At a guess

Oh gosh, you need to get this sorted. Does your employer not pay sick pay? I feel for you, please contact the practice manager