To think the hotel were out of order with valentines stay/room?

[Hotelhorror]

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

Don't be silly. That wouldn't even work. And why should people have to fight with that sort of nonsense when they're paying lots of money for a functioning hotel room?

This would drive me insane, ruin the stay - I would demand a full refund. Married 22 years - do NOT want to see my husband that way…

If someone farted in bed on my first night away with them as a new couple, there would be no second night away

Why would anyone want this? Talk about taking any romance out of life. Defo ask for a full refund OP

Been with my partner over 25 years and we’ve both managed to never see the other take a shit yet! I think you’ve been treated very shabbily and I hope head office do better than the hotel manager!

i don't think it unreasonable or ridiculous to want a private toilet/bathroom in a hotel room.
There may be many valid reasons why someone would want or need this facility.

Well if it’s supposed to be able to turn opaque then it wouldn’t be an issue at all would it?? That’s the whole point

You need to shut your bathroom door girl

I've got news for you... I've been with my DH for over thirty years, married for twenty seven, still very happy together, but we still don't want to see each other on the loo. Take your lecturing about relationships elsewhere, because you're clearly clueless. 😂😂😂😂 right back at you.

“You have to expect this could happen” I mean if you book a room with ceilings you could anticipate that you might open the door and find that half of it has caved in. Presumably you would still sleep there though and not make a fuss as it’s just one of those things.

I may be in the minority but posts along these lines miss the point for me.

I don't want to have to tell my partner (especially not if it was a new one!) that I am going to use the loo.

'Steve yes can you just look away and hold your nose please, about to have a poo in here'.

I would go in the bathroom without saying anything about it usually. I don't announce to anyone if I am going to the loo unless I am in a social situation and in direct preoccupation with them-I certainly wouldn't want to haev to 'warn' my new DP that I was about to empty my bowels, can he me mindful not to look please.

And yes, I understand that there are situations (illness/birth/wild camping etc etc) where it may be necessary to know/hear/see human bodily functions but that is totally different to a cosy romantic weekend away.

Im mean if you cant understand why many people would want a private toilet ...
I dont think peoples feelings about their needs for privacy is "ridiculous".
Reasons: Personal boundaries around bodily functions,dignity,respect for religious and cultural practices, health conditions or simply comfort/personal preferences. The relationship may still be for you if you want a privacy whilst using the toilet....

For a problem that a sheet of paper and some sticky back plastic would have solved*. this thread has legs.

(*Practical fix. Then we can deal with the lawsuits later).

I'd prefer to try making a screen as I suggested, rather than getting dressed and having to use the communal hotel toilets every time I needed the loo!

What was your solution for the OP to do that night when no other rooms were available?

Next time, go and buy a roll of aluminium foil. Cut it to length, put water on the glass and smooth it down. Takes 5 minutes.

You shouldn't have to do it. They should have fixed it, and apologised profusely.. as other's have said.. who wants to watch their loved one on the loo, but you can always get foil!

It also works well if you need to black out windows in children's holiday rooms.

Not one of those things has anything to do with not wanting to shit in front of your partner.
Most people here will have lost loved ones and pets btw, it doesn't turn people into weird shitting exhibitionists.

but you still remember it!

This stupid trend has become more and more of an issue in recent years. Yet one more thing to check when booking a hotel and no easy way to search for it other than trawl through review photos.

I’d like someone in the industry to explain to me what on earth they were thinking. And it’s not just visual, glass doors obviously don’t insulate from sounds and smells anywhere near as well as normal doors. DH and I go to some pretty upscale hotels and it’s rife there as well. We joke that we’d rather go to tired older hotels that haven’t gone through this stupid renovation process yet. We even had it in a family room once - imagine how fun that is for 2 teenage daughters and their father!

And although we’ve been together 25 years, definitely in the “don’t want to be exposed to my partner having a shit in the corner of the room” camp.

Basically, YADNBU!!

I would hate this, it's just them cutting corners.

I've been married for more than 4 decades, and while i really don't love it, a quick pee or a shower is one thing.

I have IBS and there is no way in hell i want my DH to be subjected to me having an IBS shit somewhere he can see. It is bad enough in hotels when he can hear (he has never said anything - I find it excruciatingly embarassing)

But i would have told the receptionist this, and asked for someone to come and affix blankets to the outside of the glass walls.

But i would also be in contact with the head office, and also naming and shaming.

Towel is usually hanging over the bedroom mirror to stop the light that comes around the curtains bouncing back off and turning the room into Blackpool illuminations in the middle of the night

Hotels in the UK really need to up their game.

Hope you get a resolution to your complaint soon and hopefully a refund

I’ve been married 37 years, it wouldn’t bother me seeing my husband in the bath/ shower and him seeing me, but I draw the line at seeing each other using the toilet!!
id have made him sit somewhere else in the room or put a towel over his head 🤣

Apparently this sort of "no privacy" bathroom thing is getting more widespread as hotels etc. cut costs.
I stayed in a newly refurbished place last year - absolutely beautiful, massive bathroom but no door at all, not even a see through glass one - so the other person could SEE and HEAR everything!
We've been together a while now but that's not something I want so I carefully picked my times to use the loo (e.g. when he went down to the car to get something he'd forgotten 😂)

Been with DH nearly 30 years. I would want a refund. I would absolutely hate that.

I'd be really bothered, but you did stay, so I wouldn't expect a full refund.