I had a UC review last year.
They asked me to take a photo of myself holding my passport next to my face.
Sent one in. Rejected as couldn't see all four corners of the passport (one corner had a about a mm missing from the photo).
Sent it again. Rejected because it was using the selfie side of my camera not the front facing camera.
So I rigged up a makeshift tripod for my phone camera and set the timer as I've no one in the house to hold it to the exacting conditions they needed, and took a third photo. 🙄
I then had to send in three months worth of my bank statements for a random set of dates, from all of my bank accounts in a certain file format, jpg.
Sent in. Rejected. They didn't have the address on. I'd not even noticed this, if just downloaded them from my online banking and sent them all in.
I tried to get them through my online banking with my address on and couldn't. I tried the online chat and it was very "computer says no".
So I tried telephone banking and after a 30 minute phonecall I got them all sent to me for the set dates, from all my accounts, with my address on.
I then had a phonecall appointment where they asked me questions like:
"I can see a standing order for £5 that says Xmas savings and goes to your other account, can you tell me what it's for?."
"I can see a direct debit for sheilas wheels insurance, can you tell me what it's for?" 🤦
And so on. I'm autistic and struggle with phone calls/ auditory processing. I also have anxiety.
They finished the call by saying they may or may not call back within two weeks for another telephone appointment.
20 days later I had ANOTHER phone call appointment which was very very similar to the first one.
I actually cried with relief when they said my review was finished and fine. I spent almost a month so so stressed and anxious.
I'm a single parent carer and have conditions myself. I know they have to check things but it seems such a farcical long winded process!
If it happens in future I will be asking for more support with it.
I dread to think how my son will navigate these things when I'm gone. He needs a LOT more support than me and is so anxious and vulnerable. It's scary to think if he doesn't manage a review check like this he'd be thrown into financial crisis.