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AIBU?

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Is this just getting ridiculous! UNIVERSAL CREDIT

488 replies

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

OP posts:
NotMeAtAll · 07/02/2026 09:36

Steevee · 05/02/2026 16:16

Beggars can’t be choosers OP.

As others say, it’d be easy to get around with AI but I guess they’re at least trying to reduce benefit fraud.

FFS 🙄

BringBackCatsEyes · 07/02/2026 09:41

dizzydizzydizzy · 07/02/2026 09:29

No! This couldn’t be further from the truth. They wanted to see my bank statements because I received a PIP back payment, which took me over £6k.

No suspected fraud.

No lack of engagement - in fact quite the opposite. They recently requested me to upload about 40 (!) documents but the upload link was set with a limit of 10 documents. I have been asking them for 2 weeks to give me another upload link but they are not even responding. If I behaved like this they would reduce my payment as a punishment.

Similar to some schools.
If my son skips a couple of classes they’d come down on him like a tonne of bricks. But I’ve lost count of the number of lessons a teacher hasn’t turned up not set any work.
n.b. He doesn’t skip lessons.

Whatsmyusername85 · 07/02/2026 09:45

dizzydizzydizzy · 07/02/2026 07:54

No. I have ME/CFS. They know that, it’s like being a mobile phone that only charges up to 10% when left on charge all night. I find normal everyday activities like having a shower exhausting.

I’m not trying to be rude here but how does going to them differ from say, doing your shopping, going to meet a friend for coffee, taking a flight etc or does it?

NorthXNorthWest · 07/02/2026 09:49

Whatsmyusername85 · 07/02/2026 08:48

It’s the same in Ireland I did this up thread! Everything is done through your PPS number (which is given at birth!) and it’s all linked, even your dc’s PPS numbers are linked to yours as a mother, linked to the school they attend, nursery or childminder for the childcare subsidies etc. it’s all there on linked systems

Sounds like a much better system. All in one place.

ForWittyTealOP · 07/02/2026 09:50

FlyingCatGirl · 07/02/2026 02:16

It's a daft assumption to suggest that those tired of the system being overused would be the first to claim when we aren't! That's the whole point! Many of us that get annoyed don't have children to use to get money and even when made redundant it's not worth the extreme aggravation to try and get a pittance. I've no interest in being in the benefit system I assure you! Some respect and appreciation from those of you who are funded by our tax money would be nice though!

We get tired of being told just how big the benefit bill is getting and just how big a percentage of the population is claiming - can you honestly not see what a bleak future it is for the UK! All the parents I see online claiming that all their kids are disabled for being ND/ADHD etc, we are heading for a future where too much of the population wants a paid for life and there won't be enough working tax payers to fund it!

I've known benefit piss takers in the past, laughingly showing me their unused boxes of anti depressants they don't even need but raising their kids on benefits, even the wife was allowed to sit and slob on benefits. Look at all the single mothers that have families several times bigger than working families to a secret daddy thay doesn't fund his kids. Any normal person of decency would get pissed off at the abuse of the system.

On behalf of everyone who's ever claimed so much as a penny of child benefit, I'd like to offer our heartfelt and eternal gratitude for your munificence and sincere apologies for not being as amazing as you. You are a wonderful, wonderful person..

BringBackCatsEyes · 07/02/2026 09:51

Whatsmyusername85 · 07/02/2026 09:45

I’m not trying to be rude here but how does going to them differ from say, doing your shopping, going to meet a friend for coffee, taking a flight etc or does it?

Maybe she has support for those things or doesn’t do them.
The job centre obviously demanded to see her in person at a time/day of their choosing.

Whatsmyusername85 · 07/02/2026 09:51

BringBackCatsEyes · 07/02/2026 09:51

Maybe she has support for those things or doesn’t do them.
The job centre obviously demanded to see her in person at a time/day of their choosing.

That’s why I’m asking…I’m genuinely interested!

ForWittyTealOP · 07/02/2026 09:55

Manon10 · 07/02/2026 08:32

I’m wondering about the purpose of the letter from the GP - were you given details of what they want the GP to write about?

It would be proof that the op has children living with her in the area.
I was caught up in the mistake with child benefit where HMRC looked at travel booking records and stopped CB on the basis that they wrongly thought people had left the country and not come back. I was asked to provide letters from school and the GP to prove I hadn't secretly emigrated.

ForWittyTealOP · 07/02/2026 09:57

BringBackCatsEyes · 07/02/2026 09:33

What UC can you claim if you earn £50k?

.

ForWittyTealOP · 07/02/2026 09:59

dizzydizzydizzy · 07/02/2026 09:29

No! This couldn’t be further from the truth. They wanted to see my bank statements because I received a PIP back payment, which took me over £6k.

No suspected fraud.

No lack of engagement - in fact quite the opposite. They recently requested me to upload about 40 (!) documents but the upload link was set with a limit of 10 documents. I have been asking them for 2 weeks to give me another upload link but they are not even responding. If I behaved like this they would reduce my payment as a punishment.

Have you phoned them? If not, I'd give them a ring and say nobody is responding to your journal messages.

dizzydizzydizzy · 07/02/2026 10:14

Whatsmyusername85 · 07/02/2026 09:45

I’m not trying to be rude here but how does going to them differ from say, doing your shopping, going to meet a friend for coffee, taking a flight etc or does it?

I have something like 10% of the energy of a healthy person. I have to stay at home most of the time and rest a lot to avoid getting ill. If I overdo it too often, I can end up bedridden. This is the nature of ME/CFS.

The Job Centre is fairly far away, which is part of the problem. So yes, I have coffee with a friend about once a week. It’s easier because it is nearby and it is also a quiet and calming sensory environment whereas the Job Centre is the opposite. Plus seeing friends occasionally is essential.

I do go on flights. If I do that. I pack at least a week in advance, have at least 2 days of total rest beforehand, get a lift to the airport and use disabled assistance at the airport.

The DWP had has had my health assessed and the result of that was that I am too ill to work.

Whatsmyusername85 · 07/02/2026 10:16

dizzydizzydizzy · 07/02/2026 10:14

I have something like 10% of the energy of a healthy person. I have to stay at home most of the time and rest a lot to avoid getting ill. If I overdo it too often, I can end up bedridden. This is the nature of ME/CFS.

The Job Centre is fairly far away, which is part of the problem. So yes, I have coffee with a friend about once a week. It’s easier because it is nearby and it is also a quiet and calming sensory environment whereas the Job Centre is the opposite. Plus seeing friends occasionally is essential.

I do go on flights. If I do that. I pack at least a week in advance, have at least 2 days of total rest beforehand, get a lift to the airport and use disabled assistance at the airport.

The DWP had has had my health assessed and the result of that was that I am too ill to work.

Ok @dizzydizzydizzy thanks for your response. I don’t know anyone we ME/CFS so was just wondering is all.

dizzydizzydizzy · 07/02/2026 10:17

ForWittyTealOP · 07/02/2026 09:59

Have you phoned them? If not, I'd give them a ring and say nobody is responding to your journal messages.

Yes. I phoned on Monday and the telephone person put a note in my journal to say that they had contacted the team responsible for replying and they would reply by 6pm on Wednesday. It’s now Saturday and they have not replied.

ForWittyTealOP · 07/02/2026 10:22

dizzydizzydizzy · 07/02/2026 10:17

Yes. I phoned on Monday and the telephone person put a note in my journal to say that they had contacted the team responsible for replying and they would reply by 6pm on Wednesday. It’s now Saturday and they have not replied.

I don't think that's out of the ordinary for UC sadly. But the point is it's obvious with your journal messages and follow up phone calls that you've made a lot of effort to do what they've asked, so less chance of having your UC suspended.
In my experience once you do that, the pressing need for the requested documents quite often vanishes forever!

dizzydizzydizzy · 07/02/2026 10:29

ForWittyTealOP · 07/02/2026 10:22

I don't think that's out of the ordinary for UC sadly. But the point is it's obvious with your journal messages and follow up phone calls that you've made a lot of effort to do what they've asked, so less chance of having your UC suspended.
In my experience once you do that, the pressing need for the requested documents quite often vanishes forever!

Edited

Ah thank you. I am beginning to wonder if they have now decided they don’t need my documents. I didn’t understand their reason for wanting them in the first place. The way they behave is appalling.

Coffeeandbooks88 · 07/02/2026 10:32

Trishyb10 · 06/02/2026 20:26

Your Hubby works full time and your on universal credit, so why arent you working? Be greatful for the handouts,folk like me working 24/7 to fund you

I doubt you do as that is illegal.

ChristmasTime2023 · 07/02/2026 10:35

Manon10 · 07/02/2026 08:32

I’m wondering about the purpose of the letter from the GP - were you given details of what they want the GP to write about?

I'm not entirely sure, I think that its proof they live with me maybe or proof they are real. But people have said the GP will charge for the letters I hope thats not the case.

OP posts:
Crikeyalmighty · 07/02/2026 10:45

The idea that benefit fraud is low is not the case , what is low is benefit fraud that’s detected and caught- and it’s not just single mums or families knocking out zillions of kids too . Theres a fair amount of middle aged and elderly people at it too - but being a bit more crafty about it - couple of people 60 plus I know, sold their house, bought one abroad and transferred a load to their daughter. Gave it a year then rented and we’re claiming in full for housing benefit and various UC things as we’re a few years under pensionable age . The guy had £200k in pension fund but didn’t touch it ( allowable apparently as he was pre pension age) - there’s people transferring money over, hidden partners, cash in hand jobs, mysterious ailments that mean 2 weeks in lanzarote is fine , 14 hours a week down at Sainsbury’s on tills isn’t fine. I had totally crappy neurological shit after Covid for 9 months, very frightening, buzzy fingers/legs/ chronic migraines daily and acute neck pain - still managed to keep
my business going .

and don’t get me started on the woman I know getting close to £900 a month maintenance they keep , plus full UC for them and 2 kids plus rent paid and all on working 10 hours a week with little hassle because 1 child has a controllable condition . Brought in by the Tory’s because they couldn’t be arsed to fund/manage the CSA - now this isn’t fraud it’s allowed but it’s made it that she’s better off than many a single mum working full time with a mortgage etc - Our system now has so many anomalies that if you have kids and rent and no savings and average/loweages- it really doesn’t pay to work, particularly if you are on your own.

I am a centre left voter, I am a fan of the scandi system having lived there, I believe in strong social support for those truly in need, I am not sympathetic towards piss takers and I think the system has made it that it doesn’t pay to work for many - it’s not a Labour thing or a Tory thing - it’s housing costs particularly with private rents and high house prices in many parts of the country, it’s a lack of well paid employment due to many reasons, it’s all of them creating the perfect conditions for the situation the country is in

Onbdy · 07/02/2026 10:53

dizzydizzydizzy · 07/02/2026 10:14

I have something like 10% of the energy of a healthy person. I have to stay at home most of the time and rest a lot to avoid getting ill. If I overdo it too often, I can end up bedridden. This is the nature of ME/CFS.

The Job Centre is fairly far away, which is part of the problem. So yes, I have coffee with a friend about once a week. It’s easier because it is nearby and it is also a quiet and calming sensory environment whereas the Job Centre is the opposite. Plus seeing friends occasionally is essential.

I do go on flights. If I do that. I pack at least a week in advance, have at least 2 days of total rest beforehand, get a lift to the airport and use disabled assistance at the airport.

The DWP had has had my health assessed and the result of that was that I am too ill to work.

If you can go for coffee once a week and go on holidays then you can go to the job centre for a one off appointment. How can a 15 minute appointment possibly be more exhausting than either of the other two things? I’m saying this as someone who has a disability myself. I work full time but spend most of the weekends recovering do I do get the tiredness. Not working is not an option for me though.
If you really can’t face a visit then you can request a home visit, there really isn’t any excuse not to engage.

littleorangefox · 07/02/2026 10:55

Laurmolonlabe · 07/02/2026 07:46

Benefits have changed a great deal over the years- far more people are eligible now because you can earn up to £50,000 a year and still claim it- when I last claimed you could get nothing if you had any income or savings of £500. This means the exposure to fraud,and claimants who don't qualify because of savings exponentially greater- so the proof they request have become far more reaching-it's only logical, without this the country would be even more bankrupt than it is already.

There is no set earnings limit for UC. It all depends on individual circumstances. Somebody earning more than £50k could very well be entitled to UC.

Onbdy · 07/02/2026 10:55

ChristmasTime2023 · 07/02/2026 10:35

I'm not entirely sure, I think that its proof they live with me maybe or proof they are real. But people have said the GP will charge for the letters I hope thats not the case.

They probably will charge unfortunately. It will be to prove their address so you should be able to use a prescription or hospital letter instead if that’s easier.

Thehappyyummymummy · 07/02/2026 10:59

She's not a beggar. They work!!! How bloody rude.

dizzydizzydizzy · 07/02/2026 11:00

Onbdy · 07/02/2026 10:53

If you can go for coffee once a week and go on holidays then you can go to the job centre for a one off appointment. How can a 15 minute appointment possibly be more exhausting than either of the other two things? I’m saying this as someone who has a disability myself. I work full time but spend most of the weekends recovering do I do get the tiredness. Not working is not an option for me though.
If you really can’t face a visit then you can request a home visit, there really isn’t any excuse not to engage.

No. You have not understood. I am not explaining my ill health any more.

ForWittyTealOP · 07/02/2026 11:01

dizzydizzydizzy · 07/02/2026 10:29

Ah thank you. I am beginning to wonder if they have now decided they don’t need my documents. I didn’t understand their reason for wanting them in the first place. The way they behave is appalling.

I know. I hate it. Part of my job involves helping people manage their claims and we see all sorts of nonsense from UC. Currently on study leave and I'm not missing dealing with it at all!

ChristmasTime2023 · 07/02/2026 11:03

FamilynotMaiden · 07/02/2026 00:30

The reality is that it really isn't possible to live comfortably now on one full-time wage unless it's a high one. Both parents (unless ill) really ought to be working, even if one is just working part-time.
OP - are you in work at all?

Edited

I've always worked, and moved to part time when I went back after maternity. But last year I had to stop work to become a full time carer for my mum so thats why I applied for UC it was actually my mums nurse who told me I may be able to claim as I knew nothing about UC.

OP posts: