To think I’ve been scammed by a seller on ebay

[Tinyfrog200]

I ordered a phone for my Son from eBay (with buyer protection) I paid with PayPal. The seller chose ‘simple delivery’ 48 hour tracked service. On Thursday I received an email from Royal Mail to say the item had been delivered. I returned home, no red card, no sign of the parcel in the vicinity or with a neighbour. The photo proving ‘proof of delivery’ is really dodgy. Please see attached. EBay have closed my case, as the item has been delivered according to them!
The seller has been absolutely no help. I now need to wait 7 working days to raise a dispute with Royal Mail. I’m absolutely raging. I think I’ve been scammed.

I would use eBay customer services. If you go on the chat and ask for a phone call I've found them excellent on the times I've had to use it.

I'd take a photo to show that isn't your house (colour of carpet/door etc) to send them.

That isn't possible these days with ebay simple delivery.
All postage on ebay is handled by eBay simple delivery now. The seller does not organise the postage.
Ebay handles the postage. Therefore it can only be sent to the buyer's address.
It is not possible for the seller to orchestrate a scam by posting somewhere else.

It looks like a depot.

Did you stipulate a safe place for delivery? Can you prove you weren’t there? It is the sellers responsibility until it is delivered to you

The tracking info will show the GPS location of the delivery. From this you can get the precise location of where your parcel was delivered. Either you or RM can then recover the parcel.

I didn’t send the seller messages implying they are a scammer

PayPal hasn’t been the default payment system on eBay for over 10 years.

So have you traced the GPS delivery spot yet?

Why are you only replying snippy comments? So many people trying to help and reassure you. It’s clearly in a RM office and will turn up. You can check this.

The op says she paid with PayPal

No, if it’s eBay simple delivery then it has nothing to do with the seller. For simple delivery, EBay purchase the postage label from Royal Mail and are responsible for dealing with any issues regarding delivery - that’s why it’s simple delivery (for the seller). OP needs to contact eBay directly, the seller won’t be able to help.

Reach out to local Facebook group to see if anyone knows the local posties and ask if anyone knows of the location in the pic. looks like the parcel pic is indoors. Go down to the delivery office and show them the pic vs the pic of your house and tell them you’ve not heard back from RM and want to speak to a manager. It’s not eBay who’ve scammed you it’s a RM cock up

I had one where the seller put in a different tracking number to my address so it showed as delivered (which a parcel was - to a different address) - I seem to recall RM were helpful on proving the address with the tracking number wasn’t mine for a refund. I would contact RM about the tracking number and for advice. You can also phone eBay directly and they are helpful via phone.

I was going to say this. Check the tracking number and address. Could the sender have input their own address or a friends’ do the phone got delivered indeed but not to you? It would explain the delivery picture with the blurry address, in a location that’s not your home.

It might have been delivered to someone on your street, these things happen fairly often. We’ve found an increase in this since RM hired lots of new staff in our area who keep delivering things to the same number but different street. You need to take it up with RM.

No, but you did put a thread on another website saying you’ve been scammed by a seller on eBay. Make your mind up.

It's possible that they madetheirown label and put a wrong address on it, and gave OP the tracking to that.
Worth investigating if the label was created directly with ebay, or was self-made by the person. Or altermatively if he didnt post wrongitem to a wrong person

And so what? It is one of the main and most popular payments, 100% of my ebay transactions are via paypal. It's no longer a way sellers can use to receive the payments, but buyers can use it without issues.
If not, OP could tke this up with her bank, especially if payment has been via credit card.

The post office can use gps from the tracking to locate the exact location of the "delivery". It happened to me last year. I went to the sorting office, explained that no delivery was recieved, had no card also. They were able to pin down the EXACT co-ordinates, and arranged redelivery. Fortunately the item was delivered by the wrong recipient before the postman could rectify.

You can overide the simple delivery and have it as the way before you do have a choice. I have changed all my listings to seller pays. But this isn't the sellers fault it's Royal mail.

I recently had something very similar happen to me on eBay. Item was marked as delivered but I hadn’t received it. When looking at the tracking it had been delivered to another postcode in the same town which was an address on an industrial estate. There was no delivery photo.
I raised dispute with eBay but it was closed straightaway as seller had delivery proof.
I was able to counter this with evidence from the tracking that it had not been delivered to my address. EBay looked into this again properly (the first dispute was only checked by a bot) and refunded my money.
It is a scam. Please beware of this when ordering from eBay sellers with little history.
Contact eBay again OP and they should be able to help. Hope you get money refunded

You are right. I don't know why people are saying you can't pay by PayPal. I buy all the time from Ebay and always pay by PayPal.

One of my partner's medication deliveries was delivered to the wrong address. We went to the local sorting office and they tracked the parcel to a completely different village to the one we live in! It was recovered by Royal Mail and then redelivered to us. The people it was wrongly delivered to just left it outside I suppose. How the postman managed to deliver it to a different village in the first place is a complete mystery! But this happens quite a lot generally as I can tell from the local WhatsApp group. So you are not alone and it is certainly not the seller or Ebay's fault.

Proof of delivery taken! By Royal Mail Evri? Sorry but it seems like the courier has stolen your item not that the seller scammed you

I had this before Christmas. The parcel “delivery” photo could have literally been ANYWHERE (a bit of path, a bit of grass), and the parcel was never seen by any of my family, and we have quite a distinctive floor in our porch where photos are usually taken. I contacted the company I bought it from and they resent the parcel, but I appreciate that’s not possible in this instance….

Make sure you insist RM uses the GPS tracker to see where the delivery person actually was at the time of delivery. I had this with a parcel once. They kept insisting it had been delivered, but when the GPS was tracked, the delivery person wasn't even in my road at that time!