Name changed for this in case JH staff are on here <waves> and hoping lazy journos don't nick it.
Does anyone else find it impossible to get an answer from them? No one seems to know anything, get passed from dept to dept so decided to email them all.
AIBU to send the following email:
Dear James Hay team, Customer Services, Property, Benefits, Technical and anyone else who might be able to answer the following question.
Who is my dedicated case manager?
My member number is XXXX and I have been asking and emailing and chasing but 3 months later I have still not had an answer.
Now, I don't want a lot for Christmas. There is just one thing I need. I don't care about the presents underneath the Christmas tree. I just want to know, more than you could ever know, make my wish come true... All I want for Christmas is news.
I don't want a lot for Christmas. There is just one thing I need. I don't care about the presents underneath the Christmas tree. I don't need to hang my stocking there up on the fireplace. Santa Claus won't make me happy with a toy on Christmas Day. I just want to know, more than you could ever know, make my wish come true... All I want for Christmas is news.
I won't ask for much this Christmas. I won't even wish for snow. I'm just gonna keep on waiting for the name I need to know. I won't make a list and send it to the North Pole for Saint Nick. I won't even stay awake to hear those magic reindeer click. Cause I just want to know tonight, holding out, please make it right. What more can I do... All I want for Christmas is news
Oh all the lights are shining so brightly everywhere and the sound of children's laughter fills the air. And everyone is singing, I hear those sleigh bells ringing. Santa won't you bring me what I really need? Won't you please bring an answer for me...
Oh I don't want a lot for Christmas, this is all I'm asking for. I just wanna see an email bring an answer to my door. Oh I just want to know, more than you could ever know, make my wish come true. Oh James Hay all I want for Christmas is news...
Who is my dedicated case manager?
That's all I want to know.
Happy Christmas from
Your client XXXX XXXX member number XXXX