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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Nursery closing early Xmas eve and still paying

296 replies

purplehairrinse · 13/12/2025 15:31

Aibu for being annoyed they are charging the whole day but we have to collect before 12?

OP posts:
KateBushAgain · 13/12/2025 17:44

purplehairrinse · 13/12/2025 17:10

Really, I thought you had no family. Do you also not have jobs? Happy for the owner to profit the money!

I don’t even understand what you’re getting at here but your tone is so unpleasant.
Childcare workers are mostly undervalued in pay and status . Nurseries aren’t the big money maker you think , the overheads are brutal .
If you can reframe it as a payment to keep your child’s place , which it is essentially it might sit better with you .
The alternative is to find another provider .

canklesmctacotits · 13/12/2025 17:52

vanillalattes · 13/12/2025 17:42

The point is that OP is being forced to pay for a service she can't use, because the nursery is closing.

Either they should give her her money back, put it towards a future session, or stay open to allow people to use the service they're paying for.

If someone posted on here saying "I paid my hairdresser x in advance for my appointment but she decided to close that day. I asked to reschedule or to have a refund but she refused and kept my money", there would be uproar.

What's the difference here?

The analogy is to schools, not hairdressers. Or extra-curricular sports clubs or stables or nannies. Nurseries do more than “provide a service”.

I feel sorry for nursery kids whose parents think they’re paying for a “service”. What a low bar for your child.

mindutopia · 13/12/2025 17:52

I think it’s fine, but you shouldn’t be charged. We have a business. Our employees have the whole week of Christmas off. They also leave at 12 every Friday (all year round).

But that’s a business decision. We pay for it from the business. We don’t expect our customers to subsidise those costs for us.

canklesmctacotits · 13/12/2025 17:52

vanillalattes · 13/12/2025 17:42

You don't pay for your child to attend school though, there's a big difference.

Ah, there we have it.

Is school childcare, too?

Barrenfieldoffucks · 13/12/2025 17:53

I always think this is cheeky. If the nursery wants to give a perk to their employees it should be at their cost, not the customers'.

vanillalattes · 13/12/2025 17:54

canklesmctacotits · 13/12/2025 17:52

Ah, there we have it.

Is school childcare, too?

No - school is education.

Regardless, you can't compare something you get for free with something you're paying through the nose for - (although I suspect MN will do their best).

ByQuaintAzureWasp · 13/12/2025 17:55

purplehairrinse · 13/12/2025 15:47

He won't be in nursery from Wednesday

Why are you bothered then if he wont be at nursery anyway?

TheKeatingFive · 13/12/2025 17:55

Well they have to cover their staff's holidays somehow. 🤷‍♀️

They could structure payments differently and charge more per hour, would that be preferable?

Bottom line, nursery is expensive and there is little you can do beyond sucking it up.

Monty34 · 13/12/2025 17:55

It isn't right no. You pay for a service and once of the conditions with childcare is hours.
As to whether the work is hard, or staffing issues, whatever, it isn't what you paid for ! If they want to go home or cannot care for your child for the time charged, then close early, but don't charge.
It isn't a sort of voluntary service. You pay for it.

vanillalattes · 13/12/2025 17:55

canklesmctacotits · 13/12/2025 17:52

The analogy is to schools, not hairdressers. Or extra-curricular sports clubs or stables or nannies. Nurseries do more than “provide a service”.

I feel sorry for nursery kids whose parents think they’re paying for a “service”. What a low bar for your child.

It is a service. It's a business providing a service. Just like a hairdresser, or nail salon, or dog walker.

It's not something special just because there are children involved.

TheKeatingFive · 13/12/2025 17:56

vanillalattes · 13/12/2025 17:42

You don't pay for your child to attend school though, there's a big difference.

You pay via your taxes.

vanillalattes · 13/12/2025 17:57

TheKeatingFive · 13/12/2025 17:55

Well they have to cover their staff's holidays somehow. 🤷‍♀️

They could structure payments differently and charge more per hour, would that be preferable?

Bottom line, nursery is expensive and there is little you can do beyond sucking it up.

I would personally prefer to pay more per hour to cover holidays, time off etc.

It makes things more transparent.

TheKeatingFive · 13/12/2025 17:57

vanillalattes · 13/12/2025 17:55

It is a service. It's a business providing a service. Just like a hairdresser, or nail salon, or dog walker.

It's not something special just because there are children involved.

And as such you can take or leave the terms.

No one is forcing the OP to have her child in this nursery.

cantkeepawayforever · 13/12/2025 17:57

I think it matters exactly how the payment you make is calculated.

Do you pay per day or per hour, so that each month’s bill flexes up and down depending on Bank Holidays, exactly where weekends fall, exact number of days per month etc? Or if per hour, those children booked in until 5 pay less per month than those attending until 6?

(My children’s after school club billed like this - paid only for days and hours booked, variable per month)

If that is the case, then asking you to pay a full day / full number of hours for a day when the nursery is closed is unreasonable, and you should subtract that amount from what you are billed.

On the other hand, if you pay 12 identical monthly instalments, or 3 termly or 6 half termly, then that seems to me to be reasonable - you are paying ‘the annual cost of the use of nursery when it is open’, divided into equal instalments for convenience, and that annual charge will be for ‘when nursery is normally open’, taking into account BH and other occasional closures or reduced hours.

vanillalattes · 13/12/2025 17:57

TheKeatingFive · 13/12/2025 17:56

You pay via your taxes.

Not the same thing though, is it?

TheKeatingFive · 13/12/2025 17:58

vanillalattes · 13/12/2025 17:57

I would personally prefer to pay more per hour to cover holidays, time off etc.

It makes things more transparent.

Well you might. Would all the other parents? I expect the nursery understands that better than you do. Anyway. Their business, their call.

vanillalattes · 13/12/2025 17:58

TheKeatingFive · 13/12/2025 17:57

And as such you can take or leave the terms.

No one is forcing the OP to have her child in this nursery.

Many people have no choice - we don't all live in areas with multiple nurseries with multiple sets of terms.

TheKeatingFive · 13/12/2025 17:58

vanillalattes · 13/12/2025 17:57

Not the same thing though, is it?

The bottom line is no one works for free. They all need paying somehow.

vanillalattes · 13/12/2025 17:59

TheKeatingFive · 13/12/2025 17:58

Well you might. Would all the other parents? I expect the nursery understands that better than you do. Anyway. Their business, their call.

Why ask if you're just going to give a sneery response?

TheKeatingFive · 13/12/2025 17:59

vanillalattes · 13/12/2025 17:58

Many people have no choice - we don't all live in areas with multiple nurseries with multiple sets of terms.

Tough shit then 🤷‍♀️

vanillalattes · 13/12/2025 17:59

TheKeatingFive · 13/12/2025 17:58

The bottom line is no one works for free. They all need paying somehow.

Nobody is saying otherwise 🙄

cantkeepawayforever · 13/12/2025 17:59

If this is very short notice closure, causing additional expense for everyone who was relying on the service for the usual hours, you could ask them to reconsider?

TheKeatingFive · 13/12/2025 18:00

vanillalattes · 13/12/2025 17:59

Why ask if you're just going to give a sneery response?

No one is forcing anyone to use this service. They set the terms. You decide whether to buy in or not. That's how private sector services work.

vanillalattes · 13/12/2025 18:00

TheKeatingFive · 13/12/2025 18:00

No one is forcing anyone to use this service. They set the terms. You decide whether to buy in or not. That's how private sector services work.

It must be nice to live in your black and white world.

TheKeatingFive · 13/12/2025 18:00

vanillalattes · 13/12/2025 17:59

Nobody is saying otherwise 🙄

Except you're objecting to how they go about paying their staff. Fine, take your business elsewhere if you feel so strongly.

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