I am extremely unhappy with MedExpress and will not be using then again.
Mounjaro Order made 25th November at 20:36
Paid £293.94
Cancellation Request made 20:47 upon realising error with order
Mounjaro prescribed at 21:04 without any contact with me or request for proof of last prescription dose as had previously always been requested.
Further cancellation request made 21;09
Dispatched 26th November 15;21
Concerns reiterated since 26th November have not been addressed and there has been no acknowledgement to formal complaints made.
It is further concerning that having received the Mounjaro the shelf life is much shorter than prescription received from Med Express in August 2025 which raises further serious concerns as to where the Mounjaro has emanated from and whether there was a deliberate agenda to off load old stock as the lightening speed at which Mounjaro was reviewed and dispatched is mindboggling.
Despite raising concerns about breaches in clinical guidelines and lack of adequate process to cancel orders the response has been:
"We’re unable to accept returns for medications, so if you no longer need this medication, we recommend taking it to a local pharmacy for safe disposal"
Have made formal complaints which are yet to be acknowledged and according to more recent reviews unlikely will get a response!