Asda are the worst supermarket

[AsdaAreTheWorst]

The service from Asda is getting worse and worse.

My recent order didn't arrive even though it says delivered. Customer service are terrible - saying they can't get hold of the store and to call back later. Next attempt they put me on hold and then the call just ended.

Think I'm going to delete my account and never shop there again.

AIBU to think they are the worst supermarket in the UK?

That’s rather my point. They need to act here, not OP.

All of this.
I've been using Asda app for years to order as my son has worked at one of their stores through his college then uni years; we get a 15% discount which as a family of 5, is a good saving.
However!! I am at the end of my tether with it's app and website. They changed it at the end of August and ever since I've encountered the following problems (on top of problems the previous version had!):
If I search for an item, it brings up a list with an add button. Often the add button doesn't work. You have to open the item and then click to add, taking longer.
If I search for an item the list may say it has 30 things. There should be 15 on each page, but each page will only actually display 3 items. Meaning unless your item happens to be in the first 3 items it lists, you ain't getting it that week!
It regularly doubles up by adding subs when I click to reorder a previous delivery (never did that before the changes).
Can no longer reliably amend my shopping. It seems to limit to one or two amends before just refusing. They say if it doesn't, to delete then add the card again. That doesn't work. You call customer service and they say they know there is a problem and they are working on it. It's been months. So....
One week they took two payments, for one order. It took a week for them to refund the second payment.
Items frequently out of stock.
Not subbing items when there are perfectly appropriate subs for definite. Ie. Loaf of bread - you're telling me you don't have a single loaf of bread in the store?!
The app often can't find items even if you type in the exact name on the packaging.
Leaving products as out of stock for months on end when they are on the shelf in abundance in the store your shopping comes from. They just never update it on their app or website so you can't order. Especially with their budget essential items (kids yogurts, I'm looking at you!).
It's endless. And I'm thoroughly fed up. My son won't be working there much longer as he's graduated and looking for his first job. Once he's left Asda, that's me gone. The 15% is the only reason I keep shopping there. Although with the amount of issues I've had since August - I'm not sure it will keep me there much longer.

I can't abide Asda. We tried deliveries from them twice. Both times they were really late and there were loads of missing items. I've also always had an aversion to the store. Sounds ridiculous but it's the aesthetics of it. @Gerranium says they don't like the colour scheme - I'm glad it isn't just me

I love Asda for the clothes (particularly kids stuff) and homeware etc but I won’t do my food shopping there anymore.
I usually find the quality sub-par compared to other supermarkets, particularly the meat.
I don’t think it ends up cheaper than any other supermarket, and every time when I order online there are always about 5 products unavailable and 5 substitutions; which isn’t ideal when you’ve meal planned around those items.
I stick to Tesco for home deliveries and Aldi for in-store food shopping.

What changed that this awful level of service and quality became acceptable? I worked in retail when I was at college and there was a Safeway v Asda 'war' in my town. Good customer service and retaining customers was the absolute number one priority - well, obviously making money was but this was clearly seen as the way to do it, by providing an efficient, friendly, quality and reliable service. What's changed?

o and also the staff in our local one are actually really rude and make you feel like a burden for just shopping there. Also feels like they’re deliberately doing everything as slowly as possible. I have never encountered anything like it in any other shop.

Good question.
I have never experienced these level of terrible service before.

I started using Asda home delivery during lockdown, and carried on for a couple of years afterwards.
Mostly it was good and reliable, but the odd substitutions were a bit baffling. How kippers can be thought of as a good substitution for poached salmon was odd.
The final straw was when they packed a bottle of bleach with a loose top in the same bag as food...which had to be binned obviously.
They always gave immediate refunds online, and sometimes the odd voucher as an apology.

I am back to going out to shop now....and I do still visit Asda frequently.

We stopped using them about 18 months ago after our shopping wasn’t delivered and we were refused a refund because they said the tracker showed the driver had been on our street. Found out a few days later that he’d dumped it in a neighbour’s garden and they’d been on holiday so came back to rotten food. They begrudgingly gave me a refund but no apology, vouchers, etc. I’ve never used them since.

I can’t and won’t shop there because the prices are completely batshit and they make me irrationally angry. I don’t understand why something should ever be £6.43.

I have an annual delivery pass, and once that expires, I will not renew it.

Website is terrible and glitchy. Stock availability is poor, both online and in store. A few of my delivery drivers have said how chaotic the warehouses are now.

I do think it's cheaper than Tesco for e.g., but each week I now have to do a top up shop elsewhere to accommodate for things Asda haven't been able to supply. I suspect when I've done that I haven't actually saved much if anything at all.

Whenever I pop in Asda for fresh fruit and veg, I find their selections very poor, or what should be on the shelf completely missing.

Same with fresh meat, again very little selection..

I never find this problem in Tesco, sometimes in Sainsbury's and Lidl has a better selection of some things than Asda.

I'm so glad I have seen this post as I thought it was just me that was feeling let down by Asda.
I've shopped there since leaving home, I worked there as a student back in the mid-nineties and there was such a high level of customer service back then, even when it came to uniform they were strict with how tidy you looked especially if you worked on the shop floor.

Now I often see a lot of the staff with trousers that drag on the floor so they are torn etc. or with skinny jeans on and a hoodie but with an Asda name badge pinned to their top, just seems off to me.

The website dear lord I thought I was going mad when certain things I ordered (food) didn't arrive when I know I definitely pressed add to the shopping basket.
Subs are rubbish, delivery drivers rude and in store staff are not much better.

Someone on local Facebook page complained about one of the managers being really rude to her, she stated the manager had purple hair, I knew exactly who she meant as this manager has worked at the store for 40+ years and is known to be rude (she has a 'gang' of other female staff members who worship her) When I went to the store the following week, I saw several older female members of staff with purple hair highlights, like they had sprayed it on and I couldn't help but feel this was deliberate to detract from the manager who had been rude if that makes sense?

The shop is always untidy, shelves half empty and the public toilets are awful, really really dirty sometimes with blood on loo seats/floor or poo everywhere.

I really think Asda will close a lot of their shops, they are the only supermarket in the UK who had a massive drop in profit, sure I read that somewhere.

I have started to go to Tesco with the main shop and Aldi for other bits.

Shame as I loved working there as a college student.

I'm done with Asda. Their 'new' website which is glitchy and unresponsive half the time or just randomly decides to empty my full trolley when I'm trying to check out.
The stupid subs.
Their "unavailable" basic items such as toilet roll, toothpaste, wholemeal bread, tomatoes etc.
The fact that, unless I plan to eat their fruit and veg on the same day as its delivered, I may aswell save myself the time and throw it straight in the bin because most of it is black with mould within 48 hours.

I've defected to Ocado, it's more expensive but they actually deliver what I've ordered and I don't have to worry that the veg I bought on Friday will need to be thrown away by Sunday.

When I was heavily pregnant the delivery driver wouldn’t bring my shopping up. I lived on the second floor he told me to bring carrier bags down and I stood by the road filling up the carrier bags going up and down the stairs. That’s only happened once though. But it does get me paranoid whenever I get a deliver from them.

I still can't believe they had NO sub for cucumber. I've never witnessed a supermarket with no cucumber in my life.

I've never online shopped with any supermarket but used to shop weekly at Asda

Their underwear,books and clothes used to be amazing

Same with fruit,veg and other bits-it made it all worthwhile going

Suddenly it all seemed to stop-i had more than one member of staff being very rude,the undies became cheap and nasty,the clothes faded after one wash,the book selection became awful and the fruit/veg seemed to go off after a day or so

I did give the cashpot a go but they took it all off me after 6 months (I didnt notice that in the small print-my fault but I was saving it up for Christmas)

I gave up just before covid and I've never been back

I haven't shopped at asda for years as i don't like the quality. I last did a shop from asda about 8 years ago. Half of my shopping was missing and the substitutions were so random. I got arctic roll instead of toilet paper.

Tried Asda deliveries during Covid. Awful both times - terrible attitude from the staff who clearly couldn’t give a shit, and the fruit and veg was such bad quality. Dont shop there unless I’m passing and need something right away (I’m near one of the biggest Asda stores in Europe).

Is this an actual ASDA food delivery or an Uber/similar ordered from ASDA?

If it's an ASDA delivery, as a fellow driver I can tell you that we aren't allowed to leave it with a neighbour (unless we have specifically cleared it with you) and we are certainly not allowed to leave it in a safe space at all.

This is absolutely shocking!! You should ring customer service (+44 330 053 0111) (on the phone menus press 1 then 1 then 1) and ask to speak to a supervisor and say you would like to make a formal complaint. In my experience this makes them take it a bit more seriously. If that doesn’t help tell them they are in breach of contract. Good luck!! Sooooo sorry you have to deal with this nonsense

Minging quality too. Ocado all the way

Good luck with customer services as they’re

almost impossible to contact
have outsourced to the Philippines,
avow to deal with problems, don’t, then arrogantly ask for feedback.
useless

Earlier this year they altered systems and had glitches so our online orders couldn’t be processed. We’d been loyal customers, spent £000s since the start of Covid as Asda had automatically recurring delivery slots. (Unlike @Purplecatshopaholic our local greengrocer operated a fantastic system during the pandemic so we didn’t need fruit and veg.)

FB is full of complaints about Asda.

We've just switched our delivery pass to Tesco. Used Asda for years but recently the range of products available to order online has got smaller and smaller. And then you get loads of substitutions on what you do manage to order.
Our Asda delivery drivers were always lovely though!

Love Asda ..then it might be 15% staff discount.