Feeling a bit shaky after an encounter in Sainsbury's

[HelenSkeleton]

I just went to a Sainsbury's Local and picked up a bar of chocolate advertised at £2.40. It scanned at £3.00 and there was another shelf with the same bar at the higher price so I went to the counter, explained that I was confused about the price and the woman behind the counter went to check.

While she was doing that a woman who looked like a manager came up to me and very rudely told me there was "no need to get like that". I wasn't like anything. I was not rude, unkind, nasty or anything. I was perfectly calm. I told her I wasn't "getting like anything" and was merely confused. I was also confused by her attitude. She was very argumentative told me that "we make mistakes" which I acknowledged but she continued arguing with me saying"I've just told you we make mistakes". I hadn't even complained, simply asked for the correct price. I told her she was protesting too much at this point.

She was really confrontational at which point I said "you know what, let's just leave it" and I left the shop. I'm actually shaking and I don't know why. Her reaction was out of all proportion. I feel quite sick.

OTT in getting involved but could have been having a bad day or misjudged the situation or misheard

Hope you didnt put your own back out with the stretches to make excuses for rude people

This is funny. You can actually tell which posters work (or family member works) in retail....
🤣

@HelenSkeleton - I saw this sign in a Sainsbury's today, at the supervisor's desk. It's a reminder of their Service Behaviours.

That's really interesting! Thanks.

This looks like some kind of vintage poster from the 1950s. These values feel like a thing of the past.

Yep, when "the customer was always right"

Or the same era when how you respond to rude staff reflects on you behaviour, yep..

I think I’d have been upset too, I’m not great with confrontation, some people seem to almost enjoy it, which I’m sure is needed sometimes, but not in this case.

Looking up the person seems a bit OTT. I didn’t check the name of the person working there who sneezed full force into the baked goods at a local Co-op soon after lockdown lifted, just emailed in to moan. They have covered their pastries since, although someone could still sneeze if the plastic screens have been opened to access the items.

Sorry. But some posts on here are down right nasty. OP just complain and move on. Other posters who are delighting in being outraged by retail workers you should complain too and get on with your life.

I direct you to my earlier post about my daughter’s recent experience working in Sainsbury’s but at no point have I ever thought ‘all shoppers are arseholes’ just some. Generalisations aren’t helpful.

Working in general public facing jobs can be really, really difficult and they are often in the front line of abusive behaviour. They don’t like shoplifters getting away with it but they are told not to intervene and can be dismissed for doing so. Let’s try and not make sweeping judgements.

This plus your over emphasis on how wonderfully nice, polite and innocent you were in the shop tells me a story.

Really.

Wonderfully nice, polite and innocent? I didn't say any of that. I said "I was not rude, unkind, nasty or anything. I was perfectly calm". Your inability to comprehend, and to make things up, tells a bigger story.

I’d didn’t realise I had to quote the exact words 🙄 4 or 5 descriptions of how perfect your behaviour was tells me you’re going OTT about it because the reality wasn’t quite as angelic you see posters doing it on MN all the time. Combined with then looking the person up and going through their LinkedIn profile…😂

Why you care enough to reply to me twice I have no idea.

Shaking over this?! How do you manage to get on with life?

Although, tbf, I'm often left thinking that after reading posts on here.

Perfectly fine, thank you.

It's an adrenaline rush that I didn't understand until people pointed it out. It was unusual for me to experience this. And completely involuntary.

We aren’t always in control of how our bodies react.

The OP was taken by surprise by someone being unnecessarily unreasonable and confrontational.

Morrisons always have their shelf prices wrong. If I suspect it I take a photo and then get them to check on the till, then they just reduce it to what the shelf price says.

@NormasArse Thank you. It felt like the start of what I imagined a panic attack might feel like. It was very odd and unsettling. I've learned a lot about this from this posting. (As well as how disproportionately nasty some people can be to complete strangers).

@brunettemic

You replied twice too?
Why do you care enough?

@dannyufcfan

How unkind when someone has had a shaking attack.

Could be adrenaline rush, could be panic attack symptoms.
Why are we suddenly expected to explain WHY we have had an attack? Is it no longer acceptable on mumsnet to simply say I was shaking or had an attack?

Most of us aren't medics, we just know what we have experienced...

Did you mean to be so rude?

This….i am sick of going into Sainsbury’s and the nectar price does not show when you scan the item . This has happened 3 times now they need to sort their shit out !

Chalk it up to a misunderstanding-she obviously got the wrong end of the stick about what was going on, otherwise it makes no sense why she'd even get involved.

I worked in morrisons, won't ever shop in there as they can't have my money. They wanted all gaps filled all the time when I worked there - maybe they still do this, this was almost a decade ago.

It's because of trauma. It's an old feeling resurfacing and that's why it seems like an overreaction.

What does this mean? Filling gaps is what a shelf stacker does isn’t it?