What’s my employers’ duty of care? Should I expect more?

[Sillyquestion123]

I work in a client facing role and yesterday one of clients verbally abused me. He even used swear words and it’s all recorded. I’m still shaken by the ordeal.

My manager reassured me it was not my fault, and she’d listen to the recording , but that was about it.

Im still in charge of that account until I hear otherwise.

ive never been in this situation before so I really know if should be expecting more or not.

It’s fairly small change but not in our world. For better or for worse they’re one of the “higher value” ones.

Still doesn’t give them the right to abuse their supplier though, the account director should be in contact with them over it.

I’m the account director (if you’re thinking of who owns the account).

Is there anyone else, another account director that can take this on? I appreciate you’re in quite an uncomfortable position

You don’t need their agreement to report him to his own HR department though ( sorry for slow reply)