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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think this isn't a reasonable suggestion from DWP

178 replies

Jenneypops · 28/10/2025 14:18

Claiming universal credit as husbands hybrid role went fully office so he's looking for a new role and we qualify for support as low incomes.

We are in Staffordshire his office was in London. The staff member asked why he's given up his job instead of moving to London.

That is not a reasonable suggestion in my opinion, and it was delivered with a very snotty attitude. Why are some people on jobs to help people they clearly don't want to be or are useless at? No consideration for the fact we could never afford the rent there etc.

OP posts:
OpheliaNightingale · 28/10/2025 14:36

I think the reason she asked is because it’s classed as leaving his job voluntarily. She will need to record the reasons for that so that a decision maker can decide if benefits can continue to be paid. But when asking sensitive questions, delivery is everything.

Sidebeforeself · 28/10/2025 14:37

I think my view is clouded by having been a work coach, and still have friends who are. They have to know so many changing rules, deal with awful abuse, expected to know everything about every career, defend policies they themselves dont make…oh, and many are on UC themselves. So i guess I get a bit touchy about work coach bashing threads

isitmyturn · 28/10/2025 14:38

I'm not up to date with benefits but it used to be the case that there was a penalty if you gave up a job without good reason. Perhaps that's what she was investigating?

I don't think it's unreasonable to ask why someone would give up a job before they have secured another.
That doesn't mean the commute is not acceptable as a good reason.

Hiver · 28/10/2025 14:43

He jacked in his job because he didn’t want full time in the office

Seems very reasonable question to me

HoskinsChoice · 28/10/2025 14:43

If the role was hybrid, he must have been travelling for part of the week. I think its perfectly reasonable to question why he cant travel daily for a short period of time until he finds something more suitable. It's tax payers money he's claiming, he absolutely should be asked to justify it (and of course he absolutely should get the money if it is justified).

Hiver · 28/10/2025 14:44

Jenneypops · 28/10/2025 14:24

OK. I'm sure everyone will think its reasonable then that he went to London to live in a hostel to do a barely minimum wage job and leave his family rather than look for a new job and claim support he is entitled to due to national insurance payments he's been paying for years.

I don't but maybe I'm wrong.

Have you confirmed that you’re going to receive?

Hoppinggreen · 28/10/2025 14:45

Jenneypops · 28/10/2025 14:24

OK. I'm sure everyone will think its reasonable then that he went to London to live in a hostel to do a barely minimum wage job and leave his family rather than look for a new job and claim support he is entitled to due to national insurance payments he's been paying for years.

I don't but maybe I'm wrong.

Neither do I but I think it is perfectly reasonable for your H to answer 1 simple question about it when asked by DWP

Notagain75 · 28/10/2025 14:46

I agree it's unreasonable to expect you to move..or for him to commute as both would be much too expensive and I assume his employer won't pay travel, accommodation or transfer costs.
But I assume she has to ask the question to fill in the forms.
Don't worry about it and I hope he finds work locally soon.

DancefloorAcrobatics · 28/10/2025 14:47

All you needed to is visualise rent/ accommodation v income for them.

Jenneypops · 28/10/2025 14:49

Hiver · 28/10/2025 14:43

He jacked in his job because he didn’t want full time in the office

Seems very reasonable question to me

He's secured a new job that is full time in the office with a commute of an hour each way daily so how do you work that out?

Of course he has to explain and answer questions. She didn't say he should commute to London. She said why couldn't he move.

OP posts:
BriefEncountersOfTheThirdKind · 28/10/2025 14:49

Elseaknows · 28/10/2025 14:36

This doesn't surprise me, sorry this was your experience OP. Hopefully it all works out in the end and you don't have to deal with the DWP for much longer.
People find themselves in difficult positions all the time and DWP should be more mindful of this. Circumstances aren't ideal but there is more to life than the grind. I wouldn't want to be away from my family just because it saves the JC a few quid. I'm sure the OPs DH will look for an alternative if things don't work out.

DWP - jobseekers aren't there to get people into their most wanted job, with perfect benefits and work/life balance

They are there to get people into work and off benefits so that they aren't costing the tax payer money which could be spent elsewhere

DiscoBob · 28/10/2025 14:50

As long as they accepted your answer then it's a fair enough question. It's a generic one that would come up on her screen if she tapped in the fact that it was now fully elsewhere. It might be somewhere only five miles away, they'd still ask. They might even have to ask if it was in another country!

Coconutter24 · 28/10/2025 14:50

Jenneypops · 28/10/2025 14:25

My dad also worked Mon to Fri in London when I was growing up. He didn't pay a 2nd rent to do so though.

When my FIL was younger he used to live in London through the week whilst his wife and children lived elsewhere. It’s not unheard of but understandable it’s a lot of money and if the pay from the job isn’t great then it’s not worth it.

KILLERDJX · 28/10/2025 14:50

Hi. Bro it’s fine to claim universal credit at some point we all paid into it via tax and national insurance. Everyone need's some help at some point and they deserve it. Some people here recommended commuting but I would like to disagree. Commuting is mentally and physically exhausting, by the time he is at the office he can’t do jack shit plus he will be mentally drained. We are humans and have limits, he recognised his limits and prioritised his family which is good overall. it is not shameful to call it quits when needed. Life and family is far more important than a barely minimum wage job. Lastly, @Jenneypopsits good to know that he has found another job. BEST OF LUCK TO YOU ALL!

Elseaknows · 28/10/2025 14:53

BriefEncountersOfTheThirdKind · 28/10/2025 14:49

DWP - jobseekers aren't there to get people into their most wanted job, with perfect benefits and work/life balance

They are there to get people into work and off benefits so that they aren't costing the tax payer money which could be spent elsewhere

I'm well aware but people also have to live, have a right to family life and if they actually enjoy their job they tend to do it better and for longer. No wonder we have a mental health crisis in the UK. What's wrong with having ambition? Do we have to accept anything just because DWP say so?

HoskinsChoice · 28/10/2025 14:55

Jenneypops · 28/10/2025 14:49

He's secured a new job that is full time in the office with a commute of an hour each way daily so how do you work that out?

Of course he has to explain and answer questions. She didn't say he should commute to London. She said why couldn't he move.

Because he obviously hasn't timed it right. In an ideal world, he should have stuck his old job out until his new job started so that tax payers didn't have to fund him. She's absolutely right to ask why he did that as, if there is no justified reason, the money he is claiming could have been spent on someone who is justified in claiming.

And contrary to one of your previous posts, paying tax for a few years is not a justified reason for claiming!

RubySquid · 28/10/2025 14:55

Jenneypops · 28/10/2025 14:24

OK. I'm sure everyone will think its reasonable then that he went to London to live in a hostel to do a barely minimum wage job and leave his family rather than look for a new job and claim support he is entitled to due to national insurance payments he's been paying for years.

I don't but maybe I'm wrong.

Why apply for a job so far away in the first place?? Surely you know there's a good chance of becoming office based.

But he may get sanctioned by UC for voluntarily leaving a job ( and rightly so)

vivainsomnia · 28/10/2025 15:05

I'm well aware but people also have to live, have a right to family life and if they actually enjoy their job they tend to do it better and for longer. No wonder we have a mental health crisis in the UK
You don't have a eight to famy life that means being with your kids and partner all day but in between 9 and 5, what a ridiculous statement!

Hiver · 28/10/2025 15:06

So every single employee in your husband’s company have moved to London?

Ruggerlass · 28/10/2025 15:08

Jenneypops · 28/10/2025 14:27

He already has! Starts in 2 weeks. She wasn't interested in the actual specifics though 🙄

I’m glad he’s found an other job. As for the DWP -it was a reasonable question to ask as in effect he made himself unemployed.

Swiftie1878 · 28/10/2025 15:12

Jenneypops · 28/10/2025 14:24

OK. I'm sure everyone will think its reasonable then that he went to London to live in a hostel to do a barely minimum wage job and leave his family rather than look for a new job and claim support he is entitled to due to national insurance payments he's been paying for years.

I don't but maybe I'm wrong.

The point is that it was a reasonable question that just required a reasonable answer - as you have said, too expensive to live etc.
Theres no need to take offence at everything. Just explain your reasoning, which I’m sure would be acceptable.

WiddlinDiddlin · 28/10/2025 15:15

They have to ask the dullest, stupidest of questions sometimes, which may seem very obvious to you, and may come across rude or accusatory but they still have to ask.

A simple 'it would cost him more than he earns to commute/stay in London in the week' will do.

Createausername1970 · 28/10/2025 15:15

It was a perfectly reasonable question, and I am sure you had an equally reasonable answer as to why this wasn't possible.

They aren't mind readers and probably didn't know the full circumstances without asking.

TyroleanKnockabout · 28/10/2025 15:23

LaserPumpkin · 28/10/2025 14:29

Good for him! At least you / he will soon be out of DWP’s clutches.

It doesn’t surprise me about DWP not being interested in the specifics. I once had a good permanent job lined up but didn’t start for 4 weeks and DWP was still trying to insist I went for interviews for less good jobs in case they had an earlier start date.

Oh god. I have my first interview with the job centre tomorrow, but I now have a job lined up in my field starting in a month which took a lot of effort to get. I’ll be so pissed off if they say this to me!

Bromptotoo · 28/10/2025 15:29

Why did you not move is a reasonable question.

Couldn't afford it is a reasonable answer.

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