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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Customer collapsed in store customers were stepping over whilst first aiders attended to him

130 replies

Hdlll · 25/10/2025 15:23

Man fell whilst I was shopping. It was by the condiments. First aiders attended whilst awaiting an ambulance.

I saw customers stepping over the ill man to get to the shelves. Fucking rude and disrespectful. There was a colleague who wasn’t a first aider but was holding onto the man’s hand. She was not best pleased with customers acting like this with her facial expressions. I shared my disgust with her. She said she was able to pass customers what they needed.

How would these customers that stepped over the man liked it if someone stepped over their unwell relative?

OP posts:
Galatine · 25/10/2025 17:23

youalright · 25/10/2025 15:27

Happens all the time people are arseholes

Absolutely! I used to be a workplace First Aider. Many timeswhen tending a casualty, I was interrupted by someone asking a non-urgent question. It’s as if they don’t grasp the inappropriate nature of their intervention.

Butchyrestingface · 25/10/2025 17:23

She said she was able to pass customers what they needed.

Trained first aider or not, if she was staying with the man until help arrived, then she should have been comforting/observing him for any symptoms rather than passing condiments, surely?

liquoricetorpedoes · 25/10/2025 17:32

Disgusting and selfish behaviour. I was once helping a lady who was having an epileptic fit in Asda- My husband had gone for a first aider and I was trying to clear a space so she didn’t hurt herself and reassure her young child who was in a trolley. A man walked up and pushed the trolley with the child in it away as he wanted to get to the cereal on the shelf- I thought at first he was trying to help but no, pushed the trolley away, grabbed his cereal and walked off!

IPM · 25/10/2025 17:34

It was badly handled by the staff.

The first aider should've got their colleague (and you as you offered to help) to keep all customers away from the area.

Ridiculous really, passing items to customers!

IPM · 25/10/2025 17:35

Butchyrestingface · 25/10/2025 17:23

She said she was able to pass customers what they needed.

Trained first aider or not, if she was staying with the man until help arrived, then she should have been comforting/observing him for any symptoms rather than passing condiments, surely?

Exactly!

It makes me wonder if any of their staff are actually trained.

WhatNoRaisins · 25/10/2025 17:52

youalright · 25/10/2025 16:01

Even medication isn't ok you either wait elsewhere or you go somewhere else you don't ever step over a person on the floor recieving treatment.

I was thinking more a very polite and apologetic request for someone to pass me something. Like if I had a child at home with a high temperature and it was the only place that stocked Calpol. Be a last resort.

mayaHEEmayaHOO · 25/10/2025 17:56

I used to work in a shop - someone collapsed in the dental aisle, and our staff were doing CPR on the poor bloke, and a woman was complaining that she couldn’t get to the toothpaste.

The bloke died.

Working in a shop showed me how unbelievably shitty so many humans are.

TheTortiePuffinNeedsHerBreakfast · 25/10/2025 18:01

sweeneytoddsrazor · 25/10/2025 15:37

I am a first aider in a supermarket and we had to have security stop people filming myself and another first aider doing cpr on a customer. The public can be knobheads

That's awful, what's wrong with some people?

CustardySergeant · 25/10/2025 18:03

sweeneytoddsrazor · 25/10/2025 15:37

I am a first aider in a supermarket and we had to have security stop people filming myself and another first aider doing cpr on a customer. The public can be knobheads

Good grief. That really is shocking.

U53rName · 25/10/2025 18:07

I’m going to need to know which supermarket chain this was, before I disclose my opinion.

CustardySergeant · 25/10/2025 18:08

U53rName · 25/10/2025 18:07

I’m going to need to know which supermarket chain this was, before I disclose my opinion.

Why would that make any difference?

Butchyrestingface · 25/10/2025 18:11

CustardySergeant · 25/10/2025 18:08

Why would that make any difference?

She wants to know whether the condiments were worth dying for.

rainbowunicorn · 25/10/2025 18:14

Boomer55 · 25/10/2025 16:43

What did you want them to do? He was ok. 🤷‍♀️

What makes you think he was okay? Stepping over another human being on the floor after falling or taking unwell just because you need some bloody pickle or ketchup is awful.
Im sure when my aunt had a fall in a shop a few years ago there were people thinking she was okay. Turned out she wasn't though, she had suffered a stroke and was dead the following day despite being lucid and able to chat to the people helping her. A bit of common decency and respect isn't much to ask. If someone is laying on the floor of a supermarket after falling the bloody ketchup can wait.

GoldPoster · 25/10/2025 18:18

Why didn’t someone say “ stop stepping over the man”. The bystanders were very passive.

WimbyAce · 25/10/2025 18:35

I saw this happen in Sainsburys and they just closed off the aisle.

Achewyhamster · 25/10/2025 18:55

Craftysue · 25/10/2025 17:08

Doesn't surprise me. I was walking to work through our busy city centre and a young woman was obviously having some kind of fit. The ambulance staff were already there so I carried on walking but there were people filming on their phones!

I'm going back a few years but one day id dropped the kids off at school and was walking to meet my sister in law

As I got to the top of the road (she worked over the road) I saw an older lady come out of m&s with her trolley

Unfortunately just as she stepped onto the road,a bus came along and hit her

She would have been dead before she hit the floor and there was about 30+ people stood filming her on their phones

Not one of them did anything to help her,they just filmed her-my sister in law rang 999 before we moved away

The police had to threaten arrest before some of them moved away

Sick bastards

TheExcitersblowingupmymind · 25/10/2025 18:58

@Achewyhamster I don't get how people could film that and watch as entertainment or to pass round as entertainment.🤮

Hdlll · 25/10/2025 19:26

When I was shopping at another store a couple of years ago, there was a lad looked ill and ran towards the toilets. He didn’t make it puked at the back of the checkouts. I don’t think he knew he was puking. A few checkouts had to close whilst the puke was cleared up etc Customers moaned about why those tills couldn’t be opened. I said to one moaning Minnie’s, would you like to stand in vomit?

Plus trolleys would wheel the vomit and spreads further

OP posts:
XenoBitch · 25/10/2025 19:33

Sadly, I am not surprised.
A friend's daughter collapsed and had a seizure in a supermarket. The staff were amazing and cordoned the aisle off.... probably because of people like the ones you saw.

Lifelover16 · 25/10/2025 19:47

i worked in a GP surgery, I have seen people step over collapsed patients as we were attending them and before the screens were put in place. I’ve also had screens around a collapsed patient in the waiting room whist awaiting an ambulance, members of the public poking their heads through the screens to ask if appointments would be running late due to the incident, rather than speak to the receptionist.

Achewyhamster · 25/10/2025 19:49

TheExcitersblowingupmymind · 25/10/2025 18:58

@Achewyhamster I don't get how people could film that and watch as entertainment or to pass round as entertainment.🤮

Honest to God,they where In this poor (dead) woman's face,filming her

I was all for ringing 999 but my sil got there first (I didnt see the point of phoning twice)

The ambulance and police showed up and they had to threaten a few with 'move or we'll arrest you' and they where still reluctant to move

What the fuck where they going to do with the footage?

Show it as a home movie?!

Years before this,I was walking through town to pick up then 9 year old dd (shes now 29)

I did notice a crowd but didnt give it much thought until id got her and we where heading back

A young lad was hanging out of a hotel window,threatening to jump

A crowd,at least 40+ deep had gathered and where cheering him on to jump and filming him

I tried to get her away from this but just as she saw what was happening and asked 'will he jump mum?' and I answered 'no sweetie,the police will help him' he jumped

I can still hear the sound of his body hitting the ground

Some sick fuckers had not only stood gawping at his distress they'd filmed it and stood laughing as he lay,very badly injured (he later died in hospital)

What made it even worse is the local paper took a still from someone's video of him mid air and published it on the next days front paper/their website

I know I'm being stupid but did they really need a blown up photo of him mid air?it was that clear,you could see the tears on his face and the wind in his hair

Flogged a few papers though

(I know papers have a job to do but it's bloody tasteless to have a blown up picture of him)

MrsClatterbuck · 25/10/2025 19:53

Even worse local to me a man was in an accident with a lorry and died. Some woman filmed him and shared it on social media. She has now been arrested by the police.

haveaword · 25/10/2025 19:53

I’m trained and one of the things you learn is to manage it - a first responder/aider should be assertive to keep the area clear to keep the person and themselves safe

But yes disrespectful and rude of those people

RightThenRightAgain · 25/10/2025 19:58

My eighteen year old daughter collapsed on the high street while walking our (small) dog. Nobody stopped to see if she was OK. As she lay on the pavement she was aware of people stepping over her. When she came around she called me while lying on the pavement.

TheExcitersblowingupmymind · 25/10/2025 20:01

RightThenRightAgain · 25/10/2025 19:58

My eighteen year old daughter collapsed on the high street while walking our (small) dog. Nobody stopped to see if she was OK. As she lay on the pavement she was aware of people stepping over her. When she came around she called me while lying on the pavement.

That's bloody grim!!
Personally I couldn't walk past a person in that situation.