Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

OP isn’t but other posters are being quite thoughtless.

OP haa said it's a premium spa hotel.

I think hotels can be quite sneaky about how they present the hotel - agree it's always the best ones with a balcony and big bath - often the don;t show the bathroom at all. It's like estate agent pics - only show you what they want you to see.

Well I agree with you but if she’s disappointed at the bathroom my point is it sounds like her husband was at fault not the hotel.

I’m disabled and I’ve travelled a lot.

it’s rare for accessible bathrooms to have a bath. I’ve only come across a few. The wetroom with seat design is much much more common.

even where the hotel is luxury the accessible bathrooms and accessible rooms tend to be focused on accessibility rather then quality and do they look much less luxurious.

like the others, I suspect your husband was told over the phone and did not understand what it meant in practice.

many places record phone calls as standard these days so you could probably ask the hotel to pull out the recording.

I’d be disappointed too if I was expecting a luxurious bathroom with a free standing bath.
Has your husband got a confirmation email or anything that might have details on? I’m wondering if he just didn’t clock the accessible bathroom bit when he booked.

I'll go against the grain here and say I'd be annoyed too. My uni accommodation came with an en-suite which was a wet room and it was nothing but a complete pain. The floor got completely soaking due to it being nearly flat (I understand why it had to be like that but the drainage system in place wasn't robust enough) but that meant I couldn't use the loo/sink for hours until the floor dried.

You might end up with the same problem OP which would really annoy me if it was not what I had booked/paid for

Yes I noticed 😏

We had this years ago in a high end hotel and did question it (nicely, same reasons as typically high end bathrooms and bath) but couldn’t be moved. My husband ended up accidentally pulling one of the emergency bathroom cords not once but twice during the stay overnight 😂🙈

This happened to me once on a trip where I was given an accessible bathroom which wasn’t as attractive visually as the bathrooms shown on the hotel website.

I was slightly annoyed tbh - it’s not a huge deal but I did ask Reception if we could be moved to a room with a normal bathroom which they facilitated.

I guess they like all their rooms to get used equally but it’s not great to get an accessible bathroom if you don’t need one, I agree.

And the shower curtain is old fashioned & unacceptable at that price point for whoever uses the bathroom.

Why can’t hotels make accessible bathrooms look more luxury? Is there a reason they have to be completely white that I’m missing?

the shower curtain would put me off too - I understand why it’s there but is there really no alternative in accessible bathrooms to the wet room?

No, would expect more luxury for that price.

I know you say DH booked it over the phone, but did he then get an email with the booking confirmation? Surely that would say accessible if that’s what he agreed to?

Mm. While I kind of understand your annoyance about the wet floor as you weren't sharing. I share a wet room with my husband because thats what we have to have for his needs. However it does not prevent me using the loo or the sink. I have a floor squeegee and it takes about 10 seconds to dry the floor.

I had this happen before, I booked it myself over the phone and there was no mention of it being an accessible room. One night away in a luxury spa and for me the bathroom is all part of that and I was very disappointed. When we complained they didn’t have another room and said I specifically asked for an accessible room! We ended up getting a free spa treatment to make up for it.

I don't see the problem, are you spending the weekend in the bathroom?

Do we now expect high end bathrooms as the norm? All toilets and showers perform the same function and the standard of the bathroom is perfectly acceptable for a disabled person so why do you think it is low end as an able bodied person?

For those saying it crappy/basic, the curtain is essential for the disabled to prevent flooding and for ease of access - think wheelchair transfer for a shower chair.

The cost of the stay is not based on the bathroom, location, spa facilities, restaurant would factor more highly.

What a bunch of snobs you are.

I honestly could not care in the slightest what the bathroom is like as long as there is a working toilet and shower.

If OP thinks a bath is so important she or her husband should have stated that. I hate baths so always make sure there is a proper shower (not an over the bath one).

£220 night is definitely not a travelodge price.

I've stayed in a hotel around that rate where the rooms had walk in showers - large shower with fixed shower screen - and underfloor heating. I'd regard that as appropriate for a spa hotel accessible room. Maybe a folding shower screen rather than that sad looking curtain.

In Canada we once booked an accessible room when it was the last one left in the hotel. It was a chain a bit like a premier inn prices here and the room was quite a bit bigger than that so you didnt get water over the toilet when you showered.

Looks like the bathroom my nan had at the care home. I wouldn’t be happy with this either. At a travelodge for one night yes, but not for a luxury hotel I’d paid over £400 for.
even for people in wheelchairs, why should they have such a basic bathroom when all the others are luxurious???

I would not be very happy with this

Hard to say. Your husband doesn’t remember but possibly at the time they said accessible bathroom and he thought ‘oh great, upgrade’ without realising what this meant. I don’t think it would have clicked with me either. It would be better if the hotel made it clear that the accessible bathrooms are not as luxurious as other bathrooms and do not have a bath?

Sounds like you’ve already complained.. have the hotel not offered you at least some complimentary drinks or a spa treatment to keep you happy? Terrible customer service if not.

I think I would be inclined to just get on with it if the bathroom is clean and functional. I have family members who need accessible bathrooms and would hate for these to become less available because they can’t be used for customers who don’t need them.

So you do care, then.

I have never stayed in a hotel, even a premier inn, with a bathroom like this. It would never occur to me to expect such a bathroom. It looks like a hospital bathroom.

@landlordhell People who need an accessible bathroom should have as much luxury as anyone else- a cheap toilet brush dumped in the middle of the room isn’t nice or necessary for anyone.
My parent’s bathroom is a wheelchair accessible wet room, and it’s much lovelier than this hotel bathroom.
You expect to get what you pay for, and personally I don’t think this is what’s happened here.

I think this is the point. Many people need accessibility but that shouldn’t mean aesthetically unappealing.

We have ended up in rooms with accessible bathrooms (wet rooms really) as they were the only rooms left. I'm not keen on wet rooms as the water goes everywhere, but we were grateful that we managed to get a room at all. If I had been expecting a bath I would have been disappointed, but I wouldn't have complained.

In both cases we were told that they were the accessible rooms.