Was queuing to be served at a well known uk based retail store. Two staff members at the till, second one wasn’t serving anyone.
she looked at me but didn’t acknowledge me so I waited, I looked back up and suddenly see she’s serving another woman out of nowhere but they’re talking to each other like they know each other.
after a few moments , I asked the employee why I wasn’t served next as I was next in line.
The girl who was being served, looks coldly at me and says this is because I am an employee - and they ignore me and carry on with the transaction.
I then politely queried why employees take priority over queuing customers, I was told if I was to question this again she would refuse to serve me!
so I said that’s fine, I’d rather be served by the other member of staff, who actually confirmed I wasn’t rude. Manager said she would speak to them but nothing more?
I was so confused, is this the entitlement or was I wrong?
especially when I hadn’t even been rude and felt she wanted me to escalate the situation.
I have recently decided to make sure I speak up for myself but then this happens.
WWYD next in this situation- or just leave it .
if you’re still with me thank you!