Paid for seats on ryan air and kids still sat separately

[Hookahchakkah]

Has anyone had any success getting a refund and compensati on.? We paid the extra to ensure we were with the kids all together and they sat all four of us completely separately, not even across an aisle or one row away like five and twenty five rows away from each other

I’ve been very careful to check my bag sizes for recent flights. As I said, the policy isn’t the problem, it’s the way it’s operated that I take issue with.

Get a grip. Ask for a refund.

Didn't you select seats?

You did nothing wrong at all. Ryanair is totally at fault. However, all airlines have a get-out clause saying they can move you even if you have paid to select seats. (But certain airlines do it very much more often.)
So I doubt very much if they'll be interested in giving you compensation even though you were treated very poorly.

Honestly anybody who flies with Ryanair deserves all they get. I flat out refuse to fly with them.

You took your children on a plane! 🙈 There is no hope for their futures when there are parents like these! 😡

Totally unacceptable this from a safety point of view . The government needs to legislate under 12s must not be separated from a parent

I think you've been treated abominably, OP. Have you considered contacting Watchdog or Rip-Off Britain?

This worries me when travelling with easyJet later this year. I’ve paid to sit together with my 10 and 2 year old. If the 10 year old is alone she’ll have an anxiety meltdown on the plane and be hysterical. She’s worried about being alone. Trying my best to build her confidence currently.

God help anyone if they split the 2 year old up from me. She’ll cause chaos on the plane if not constantly held in her seat. I can’t find anything online about age limits on whether they split up from adults. It’s all very vague with “no guarantees”.

For a different thing (Ryanair left us in a totally different city and the coaches to the original city refused to let us on with our 1 year old, so we had to get a bus and train to the city) the only way we got the money back for the hotel, food and transport until we got to our destination was through the ADR, it takes a long time but SO worth it!

Absolutely nothing surprises me with Ryanair, and I suspect this is the start of yet another wheeze, whereby the existing charge will be to "request" certain seats and there'll soon be another one which will claim to "guarantee" them

And that probably won't be honoured either ...

This is appaling behaviour from Ryan air but they are an absolutely appaling airline who revel in their appaling service.

And also YOU PAID! So you were supposed to avoid all this. This is what happens when you take the chance of allocation at the airport NOT when you pay for the privilege of being sat together. But I'm afraid Ryanair doesn't give a shit so you're unlikely to get compensation.

It absolutely can happen . It did to us. I protested on the plane but there were no spare seats so had to lump it. I did claim for my seat reservation fees when we got home and they paid up but it was still very inconvenient & annoying

I wouldn't want compensation, but I would want to be refunded the extra I had paid to choose those seats together. But Ryanair won't refund that if you don't get the seats you chose.

I would complain and try to get a refund. I found the staff on Ryanair very rude. My daughter is autistic and when she needs the toilet, she needs to go there and then. I was standing by the toilet, waiting for my daughter to finish washing her hands and the air stewardess pushed past me, no excuse me or anything.

This happened to me. Twice! Its seems to be when they change the plane. So it’s not scheduled plane for some reason or another. Ive never raised it with ryanair because you know how they are. I would have more success talking to a chicken than those idiots!

Crazy - I booked with ryan air in desperation, when my son was 23 months, pre paid for the seats so we were together ( he was enormous at 18 months, lap was not an option)
Got to my seats - obnoxious lady in one - refused to move
Only other free seat was 12 rows back!
Crew bloody useless.
Everyone else just ignoring the situation.
Told as he was still under 2 just, like 4 days he could sit on my lap.
I declined that option as not a physical option. ( Said child is now 6ft 6!! aged 17)
Told to sit down or we would lose the slot.
Spoke to child who really is the most placid being normally, that Mummy was going to her seat, here was bear and his treats, shout if he needed me. He smiled oblivious to what that meant.
Plonked him in the middle seat, lent over dumb bitch and fastened his set belt and smiled and said good luck!
Walked to the back of the plane - it took all of 3 minutes before the lungs of my now national swimming level son let the plane know what he thought!

At that point the passengers pointed out to dumb bitch she was being ridiculous and to move. She did but I still got comments about how I should have booked - I did!
Have never flown with ryan air since - good to see their shit safeguarding remains!

EasyJet will be fine. Even if you don’t select they try to seat families together, unlike Ryanair whose policy is to split up groups who don’t pay.

If there is a safeguarding issue (speaking as not having had training on this for many years so asking those who know more about this) in the air, under whose jurisdiction does it come? Would the possibility of Michael O'Leary as the controlling mind having to face a court of law for this make a policy change?

So after take off and trolley service, you were given the opportunity to sit together and said no??

She came and asked us if we wanted to all be moved to sit together

Thank you, that helps my fear. I have paid to sit together anyway but glad to hear they do this 😊

My post wasn't aimed at you but at those who believe the change has already happened.

That's absolutely disgusting! I have a teenager and we book to ensure we sit together, yes she would survive on her own but she would feel very uncomfortable and awkward. So we pay eith our hard earned money to sit together. I hope you pursue and get somewhere with a complaint! It's not just being seated separately, it's the attitude and tainted start to a holiday.

Exactly what I came on to say.
I had such a bad experience with them 15 years ago I vowed never to fly with them again. They obviously haven’t changed!