Page 12 | Paid for seats on ryan air and kids still sat separately

ChompandaGrazia · 27/07/2025 16:50

ThatPunnyAnt · 27/07/2025 14:52

We booked with and paid extra for legroom this year which we didnt get. whenwe complained they said it was more legroom and refused our money back. not happy and will not do it again with this company

If it’s any consolation we were in an extra legroom seat exit aisle seat as a bonus last time and I found it far more uncomfortable than a regular one. 6ft 4 DH agreed!

ErinBell01 · 27/07/2025 23:40

Hookahchakkah · 23/07/2025 12:09

Has anyone had any success getting a refund and compensati on.? We paid the extra to ensure we were with the kids all together and they sat all four of us completely separately, not even across an aisle or one row away like five and twenty five rows away from each other

I've mentioned this before, but when DH, DS, DDIL and 23m old DGS flew back from Singapore they tried to seat us all separately, even although we hadn't been told we needed to pay anything extra to sit together. We argued back and forth and were getting nowhere and then I said ok, I assume you're going to speak to the people either side of DGS and tell them that they'll have to help him eat his food, amuse him and take him to the toilet? Suddenly DH and I were seated together and DGS was seated with his parents. A dose of reality sometimes helps!

prelovedusername · 28/07/2025 03:51

FeedbackQueen · 27/07/2025 12:33

It’s an income-generating scam that all airlines use now - even the quality airlines expect you to pay extra to book seats together - and even then have a get-out clause as to why they may not deliver what you paid for. I just don’t see why, when booking 2 tickets on the same flight they can’t just seat you together.

Also the aircraft has to be balanced for weight. DH, adult DD and I were on an EasyJet flight when the crew asked for three volunteers to move seats for balancing reasons otherwise the plane wouldn’t be allowed to take off. We were the only ones who offered although ironically we’re none of us exactly heavyweights!

It’s unbelievable now but those were the days when you could find yourself on a half empty plane.

Emraa · 28/07/2025 09:06

Hookahchakkah · 23/07/2025 13:25

We paid for the seats next to each other and checked the boarding passes and went to the airport, checked in went through to security, had a sandwich and went to the gate.

At the gate they said these aren’t your seats anymore we have to move you. We said no we’ve paid to sit together and one of us is ten. They said sorry try on the plane, we said no help is now, can you at least switch the seats so the ten year old isn’t by himself they said no. We said who can we speak to they said just get on the plane. We said he can’t sit 23 rows away from us they said madam get on the plane. We were almost last on and tried to speak to the steward was but there was anbkuncmenet which said get to your seats now we are going to miss the air traffic window, i begged someone to swap (which they did reluctantly before I got told to sit and showed the original seats so the kids could at least sit together but they were a few rows from my husband. I went to the other end of the plane and I tried to get their attention and gave up.

as soon as I could I grabbed an air hostess and said my kids are by themselves she said you’ll have to wait for seatbelts

as soon as seatbelts went off I went down to check on them and the drinks trolley was coming up. The stewatdesss told me to go back and wait and I said “my kids have been say by themselves can I check on them”

the other stewardess said very loudly what’s going on and the first one said “she wants to check on her kids”

the other one said very loudly “well that’s convenient timing isn’t it” and I said loudly to her “you’ve sat our kids by themselves even though we paid, can i just check that they are ok please”
qns she rolled her eye and roll ed the trolley back.

I checked very quickly they were fine which was a relief and they were waiting impatiently.

I said “we’ve paid to sit together and you’ve sat us all separately” and she said “oh yeah we did know there was a family of four that had been separated.

I asked what had happened and she said she didn’t know.

there was one spare seat near so me and my husband and I sat five and seven rows back.

it was only a two hour flight and we were about 45 minutes in by this time. She came and asked us if we wanted to all be moved to sit together and most people around us were either asleep or with small kids but I don’t understand if they knew we were separated before we even got on the plane that they allowed this to happen.

This happened to me too a few years ago, there was a problem with the screens in the airport terminal not showing the plane was boarding so we were one of the last families boarding the plane, we had booked specific seats for a family of four as our boys were under 10, the plane stewards had given our seats to another family who hadn't paid for reserved seats and when I tried to complain, they told me its too late and to calm down! (really rude), luckily we were able to sit one parent with each child. I really hope you do get some compensation as Ryanair shouldn't get away with it!

Jaxhog · 28/07/2025 11:50

That is outrageous! Especially when you had actually bothered to book, and pay for, seats together. Hope you get compensation, or your money back at the very least.

IBEAN · 28/07/2025 17:09

There were 4 of them, correct? No 4 seat rows so they would have put 1 adult with 1 child.

DH001 · 29/07/2025 04:50

It depends on the age of your kids. If they're under five, you have a point but if they're sixteen, not so much. As a side note, If you loved you kids, you wouldn't take them on a Ryanair flight in the first place. personally, Id rather walk than fly with those arseholes

IBEAN · 29/07/2025 11:30

16 is not a child and they can easily sit by themselves. I think suggesting that people don't love their children if they travel Ryanair is just silly, don't be so silly. All they have to do is accept that they might be seated apart and make a choice. And after that "stop moaning". You made a choice to travel with them and will have to put up with this sort of disruption. It is how they keep the prices down, if you are not happy, travel with another airline.

Fupoffyagrasshole · 31/07/2025 13:59

Anyway shit situation op that you paid and got split up

it happened us when we missed our Ryanair flight as we were late - and we went to customer service and paid to be put on next available flight - it was full so we got 3 random seats and our 2 year old was out alone in an exit row 😂 I told the cabin crew and the woman didn’t understand the issue - I said well she’s 2 and she said yes so she can sit in own seat - I just sorted it myself and shouted hey anyone want to sit in an exit row and let me sit next to my 2 year old?? And sorted it ourselves

that was obviously my problem as I missed my flight

but regardless I will always fly Ryanair no matter what cus I go to Ireland 10 times year with my kids and I can always get cheapest flights with then and I can’t justify paying more (can’t afford it anyway) with other airlines

LlynTegid · 31/07/2025 14:07

DH001 · 29/07/2025 04:50

It depends on the age of your kids. If they're under five, you have a point but if they're sixteen, not so much. As a side note, If you loved you kids, you wouldn't take them on a Ryanair flight in the first place. personally, Id rather walk than fly with those arseholes

You condone bullying if you fly with them. Mr O'Leary is a known bully and this has been put in print, so if it was untrue no doubtless he would have sued.

LlynTegid · 31/07/2025 14:08

IBEAN · 29/07/2025 11:30

16 is not a child and they can easily sit by themselves. I think suggesting that people don't love their children if they travel Ryanair is just silly, don't be so silly. All they have to do is accept that they might be seated apart and make a choice. And after that "stop moaning". You made a choice to travel with them and will have to put up with this sort of disruption. It is how they keep the prices down, if you are not happy, travel with another airline.

I don't suggest lack of love, just that they condone bullying.

DH001 · 01/08/2025 02:39

It was a joke... Jesus, get from up yer own arse girl!

IBEAN · 02/08/2025 12:54

It wasn't a joke, that is obvious, you need to think before you post.

IBEAN · 02/08/2025 13:01

LlynTegid · 31/07/2025 14:07

You condone bullying if you fly with them. Mr O'Leary is a known bully and this has been put in print, so if it was untrue no doubtless he would have sued.

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He really does not give jack and would simply laugh at your comment. If you want to be treated with disdain but fly cheaply, choose Ryanair. If you want to be treated differently, choose another airline but be aware, you are still just a number to them, you are not on a private jet.

Valeriekat · 02/08/2025 19:10

YowieeF · 26/07/2025 21:41

Makes no sense - I’ve recently flown RA and had the seats I picked and paid extra for.

Solipsism!