DS is having private orthodontic treatment as the waiting list for NHS treatment is too long. This should NOT be relevant, but I admit, the insane amount of money it's costing us is probably impacting how I feel about this.
The reception staff are so incredibly unfriendly and unhelpful and it's really starting to wind me up. They don't say hello. If you ask a question they either look at you blankly or start to do it, but refuse to actually say anything. eg I asked if we could set up the next appointment and she didn't even look up. By the clicking, I assumed she was looking at the calendar. But after about 20 seconds of silence and no eye contact I had to say, "sorry, are you looking for an appointment" and she was quite snippy in her "yes, we're very busy".
When I took DS in this week I had to drop him as there'd been road works and we were late so I told him to tell them I was just parking the car. When I came in, buzzed to be let in. Waited. Waited. Waited. When I finally go tin, three staff in reception, 2 on the actual desk, so I admit, I was already a bit confused why I had to wait but anyway. I see DS isn't in the waiting area so I say, "Hi", in preparation to ask where he is, and they both just sit there, continuing to look at their computers. So after a few seconds, I'm like, "HIIIIIIII" and they look up, all confused and say, "we were just busy with something".
It's INFURIATING.
And the woman who did his braces was great so I have no complaints, but I won't lie, I would have lied to have been told that the actual orthodontist is NOT the person who would be doing it, but instead it would be a "therapist".
Am I just being ridiculously precious? I'm really getting very annoyed. DH had a similarly unpleasant experience while trying to set up the appointment in the first place.