We’ve made a claim on our car insurance policy for an incident where a vehicle hit our car whilst it was parked in a car park.
A witness saw the incident and left their details. I only had a name, phone number & email address for the witness. This was passed on to the insurance. They emailed her and requested her address to send out the forms.
I’ve been really disappointed with the how the insurance have dealt with it so far. Very slow, not responding to emails etc.
Anyway, yesterday I received an email saying we haven’t yet received your witness statement, but in the history chain of the email was the witness saying, I’ve sent it to you via the post, can you confirm you have received it. I replied to the email saying, are you asking me (as the owner) to complete a statement (we have filled out an incident form but not witness statement), I reattached the incident form or did you mean to send this to ‘Jane’ the witness. Anyway they have just replied now, saying please fill out this witness statement asap, when I have opened the form, it is addressed to the witness and includes their name and address!
Would this be a GDPR breech and if so, would you report it?
YANBU - Yes
YABU - No