So we have had an ongoing issue with rodents. 5 months ago we had some extensive drain repairs done to in theory close of their entry point. They are back, point to note is I have never seen one but heard them and very clear from drains survey and also have had the smell once they have died so I know they have not been a figment of my imagination.
I decided to go this time to what I assumed would be the gold plated pest control service so went to the biggest pest control company in the world.
They told me sorry we won't come out unless you have actually seen a rodent or a dropping, we won't come out because you can hear them, that is company policy.
This is ridiculous, I have heard so many stories of pests being under floor boards in wall cavities. This feels like they only want the easy jobs so they can probably claims a super high success rate. AIBU or does this feel that they should not claim to be experts if they can't deal with this.