Monzo refund help

[imcountingtothree123]

Can anyone advise what to do.

Last week I purchased over the phone some tickets to a concert with a large well know establishment. The money left my account (over £100) and I received the confirmation email straight away.

The next day I received a refund from the same company for the same amount.

I’ve just called them and they’re not aware of it and my seats are still booked. They confirmed seats can’t be cancelled/changed without contacting me first. They weren’t at all bothered about the fact I’ve received a refund.

Do I keep quiet or call Monzo?

I’m worried on the night my booking won’t exist!

I’ve had this happen with Monzo - I honestly didn’t realise (it was a smaller transaction). They figured it out about 7 months later and recharged me then!

That’s what I’m wondering, of course I’ll keep the money aside. I’m more worried I’ll get to the event and I’ll have no booking!

Was it Monzo who noticed or the company you were paying?

Anyone else?

They said they noticed. You can always check with them anyway - I find the chat/help functions in Monzo better than most banks and they’re pretty friendly too.

Thanks, I’ll try asking Monzo