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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Do today's teenagers/20-somethings lack resilience?

451 replies

ToutesetBonne · 24/05/2025 08:57

Prompted by another thread, I'm reminded of the number of times, at work, when I shake my head in disbelief about the dramas some of the younger staff create out of nothing!

I work for a lovely organisation in beautiful surroundings, with some of the best 'perks' I've ever encountered. Our salaries are well above average and we have free lunches, parking, and private health care.

Despite this, so many of our younger staff throw complete wobblies if asked to do anything that they perceive to be outside their role description, and have close to a breakdown if a manager (I am not one - no-one reports to me) queries any aspect of their work or asks them to change something in a written paper, or suggests that they might need some help with a task.

Where is the resilience? I am a labour voter who cringes at the expression 'snowflake' but, gosh, I'm beginning to see where it comes from!

OP posts:
Tabitha005 · 24/05/2025 18:33

I definitely notice a lot of late teens/early 20s who are very lacking in social skills and don’t seem to know how to interact with strangers or people they don’t know very well. Many of them are working in retail - shops and restaurants, coffee shops etc - and have no idea how to treat customers with any warmth, enthusiasm or engagement.

i understand some of them might not have had any specific training but, FFS, it’s not rocket science to think if you’re dealing with customers, just grunting at them in the same way you probably grunt at your parents isn’t creating a particularly good impression.

My sister said she was having a manicure a few weeks ago and a young woman came in. She just stood in the open doorway without saying anything and, when one of the manicurists said: ‘Can I help you’? she just said ‘Can I get nails’? That sort of level of social interaction is fairly common from a lot of younger people where I live, too.

MferMonsterSearchingForRedemption · 24/05/2025 18:44

I remember hearing my relatives having conversations about how the youth of their day weren't as strong or hard working as them... Every generation says this.

If our young people are less 'resilient', then we need to look at our parenting and our systems. They didn't come from no where. I think you're fooling yourselves if you think your generation are much more resilient etc than the younger ones.

In reality, I have worked with many young people and so many of them are amazing. They are intelligent, hard working, creative, strong and have the confidence to stand up for themselves. I think they are great.

Resilience is a buzz word that needs to die a death anyway.

Hufflemuff · 24/05/2025 18:46

PassOnThat · 24/05/2025 18:14

Shouting at kids for crying doesn't build resilience.

The mother was describing a child who has several crying meltdowns a day over fuck all. I think the shout was her just trying to break through the hysterical noise!

Littletreefrog · 24/05/2025 18:48

Doingtheboxerbeat · 24/05/2025 16:40

No child is leaving school at 14 and definitely wouldn't be hired anywhere until 18 - especially since they are facing retirement well into their 70's.

Of course under 18s are hired. My DS went straight from GCSEs to an apprenticeship where he was expected from day 1 to work as hard and be as responsible as the other employees.

spoonbillstretford · 24/05/2025 18:57

Tabitha005 · 24/05/2025 18:33

I definitely notice a lot of late teens/early 20s who are very lacking in social skills and don’t seem to know how to interact with strangers or people they don’t know very well. Many of them are working in retail - shops and restaurants, coffee shops etc - and have no idea how to treat customers with any warmth, enthusiasm or engagement.

i understand some of them might not have had any specific training but, FFS, it’s not rocket science to think if you’re dealing with customers, just grunting at them in the same way you probably grunt at your parents isn’t creating a particularly good impression.

My sister said she was having a manicure a few weeks ago and a young woman came in. She just stood in the open doorway without saying anything and, when one of the manicurists said: ‘Can I help you’? she just said ‘Can I get nails’? That sort of level of social interaction is fairly common from a lot of younger people where I live, too.

They are still learning. I remember getting things wrong or feeling embarrassed or shy or mangling my words at that age or coming across as rude when I didn't mean to. Plenty of older adults struggle with social interaction. If anything DDs are better than I was at their age. Certainly not as shy as I was. I remember being with groups of older people and being shy to say anything at all age 17/18.

Throwingitallaway24 · 24/05/2025 18:59

Have been working student facing at universities for 6 years now, a lot of our students really struggle with very basic things and it only seems to be getting worse. I have no idea what is behind it but I am really interested in student mental health and why it is just so poor across the board.

spoonbillstretford · 24/05/2025 19:02

Also in the nail bar I go in, you do come in and stand there and wait for someone to ask what you'd like. And the first time I went in aged about 45 I probably got that bit wrong, and didn't know what nails I wanted.

spoonbillstretford · 24/05/2025 19:05

On Mumsnet the average age is a good deal older than 17, and some people struggle to even open their front door to someone or answer the phone.

treetopsgreen · 24/05/2025 19:14

@DoraSpenlow plenty of people who are married & have dc are immature....

Compared to a 20 year old relative who, at a family meal recently, had no qualms about asking her Dad to cut her meat up for her,

And you think if she got married she wouldn't be asking her DH to do this.?

Why would you extrapolate such an extreme scenario to a whole generation?!

taxguru · 24/05/2025 19:14

Something I've observed over 40+ years of working life and neighbours/family etc., is that kids usually "grow up" when they started in the workplace. That has been the "general" trend I've seen whether they've joined the workplace at 16, 18 or 21. A typical 21 year old in their first week of work is remarkably similar to a 16 year old in terms of being naive, lacking confidence, looking "lost", etc - I've always found it a pleasure to see most of them grow and mature in just a few weeks once they were around adults in a workplace and outside the education environment.

In the past 20-30 years, we've morphed from the situation where most kids left "formal" education at 16 to where it's now mostly 21, so it's not really surprising that a lot of 21 year olds are immature and act more like 16 year olds.

Go back a few decades and the only kids going to Uni were the more confident and pushed ones, but now we're aiming at 50%, it's obvious a lot won't really be mature/confident enough and will struggle, both at Uni when they're suddenly having to fend for themselves and then the workplace.

I certainly "grew up" when I started work and became surrounded by middle aged people - it's kind of instinctive that you start to talk, think and act like them if you're surrounded by them, I was the only "youngster" of school leaving age so I "matured" very quickly in that environment, after a fair few occasions of showing myself up saying stupid things, doing stupid things etc - lots of things I only did once in those first few weeks.

jacks11 · 24/05/2025 19:17

WeHaveTheRabbit · 24/05/2025 16:52

IME yes, they do. I have definitely observed some changes in my students (university) over the past decade or so. Many of them are quite passive, lack independence, require a lot of handholding, and blame others when they don't achieve the results they believe they are entitled to. Some claim to be "triggered" by the subject matter and won't engage with it. They seem used to being pandered to and mollycoddled. I have even been contacted by the parents of some students to complain or make excuses for their adult children. 🙄

Don't get me wrong. I really like this generation in many ways. They tend to be kind and supportive of their fellow students, they generally have a good sense of humour. And I think it must be a very challenging time to be a young person, certainly more so than when I was their age. But I would say that many of them haven't been well prepared to cope with the ordinary experiences of being an adult.

I think this is perhaps the crux of it- there were always those who lacked resilience and didn’t cope, I just think the proportion has grown on the back of helicopter/lawnmower parenting, never being forced to take responsibility or learn how to manage risks and pick themselves up and get in with things. Even the things they’d rather not do, possibly even especially the things they’d rather not do. I think too often children are protected from failure/consequences of mistakes (even minor ones), and also encouraged to think of their opinion as very important in a way that is not commensurate with their knowledge, experience and authority. I don’t beIieve children should be seen and not heard or anything of that sort, and I do think their views are to be considered, but in a balanced way. Add in the tendency to hyperbole- even with excessive praise/reward, or the exaggerated negative response- and I think there is often a lack of proper stability or grounding, or understanding of the world.

I think many parents do not foster independence either. I have seen this among my own circle of friends and colleagues. To be fair, several of them think I am mad to let my DC take part in “dangerous” sports and have a degree of independence that they would find anxiety inducing. I am fairly sure one colleague thinks I am verging on neglectful. The truth is, sometimes it does make me nervous, but I won’t stop them doing things or seeking adventures because it worries me- I have to trust I have given them the skills/training/ knowledge to either cope, or the confidence to ask for help if they need it. I hope they know I will absolutely try to help them, but I won’t always try to clean up their mistakes for them.

Some of the things I have heard have horrified me. One has stopped her child from taking part in most sports that have any contact, however minimal, or even things like cross country running or water sports as they could be easily injured or drown. Another was so worried about her daughter going in a date- at 17 and with a boy she knew, that she banned her daughter from going unless she and her father could be in the same place, but supervising from a distance. A 3rd had been complaining bitterly to anyone who will listen that her child has been treated unfairly because they repeatedly failed to hand in coursework in time, so the teacher said they’d only be able to go over it briefly because she had not been given enough time prior to submission. This was, apparently, “appalling” and if the young person did not do as well as hoped it would down to the teacher. She has been in to the school and is open about wanting to get this teacher sacked as her child is “devastated’ by the “lack of support”- despite admitting the teacher had told the children about deadlines/timelines and had reminded the DC several times. Apparently, the teacher should have simply “made the time” or “made sure” the work was done promptly.

Young people have wanted to kick over the traces, change the world, not agree with “the old ways” of doing things etc since time immemorial. I think it is to be expected and would be worried if that disappeared, However, I think there is also more of a sense of entitlement, if that is the right word- a rigidity of thinking and unwillingness to accept things they do not like or agree with, and an inability to engage in debate with those they disagree with or dislike. There is a growing preference for residing within an echo chamber of those who share your opinion. And a growing issue with the rise of social media/instant media that they are easily being swayed by the sheer quantity of content, without always having the skills to filter out the “wheat from the chaff” of reliable vs unreliable sources of information. This all feeds into the nonsense around being “triggered” by all sorts of things and then thinking it is always appropriate to simply choose not to engage, even if this is mandatory. Some of it is, frankly, ridiculous- e.g. not wanting to read historical literature because they are upset that women are not treated in a way we would now deem fair. Or to decide something makes them anxious, so they are just not doing that aspect of the course- rather than seeking help to overcome the problem. Mental health is frequently cited as an excuse. There is a growing belief that everyone should have the right to demand something to be changed to the way they want, as they want it, but without the experience, knowledge or skills to be in a position to decide that. Of course, I don’t think most young people are like this, but a growing (and increasingly vocal) number are.

I think the other thing that has changed is the ability to deal appropriately with these issues. Universities are increasingly struggling with backlash and pressure from vocal minorities, with social media frenzies. Similarly, employers have to deal with many if these situations very carefully to avoid accusations of bullying or discrimination- however unfounded. Again, I am not saying all younf people are like this. Nor am I saying all schools/ universities/ employers free from bias/discrimination or bullying.

taxguru · 24/05/2025 19:21

treetopsgreen · 24/05/2025 19:14

@DoraSpenlow plenty of people who are married & have dc are immature....

Compared to a 20 year old relative who, at a family meal recently, had no qualms about asking her Dad to cut her meat up for her,

And you think if she got married she wouldn't be asking her DH to do this.?

Why would you extrapolate such an extreme scenario to a whole generation?!

Similar in some respects to our DS. HIghly able academically, but wasn't socially "mature", very clingy to us even throughout teenage years. He didn't need food cutting up, but he was a very fussy eater with a very limited range of foods that he'd eat, even down to us having to make him a separate Christmas dinner (no turkey, no veg!) right up to his 18th birthday!!! Once he started Uni, he struggled at first literally living on tins of beans, pot noodles, microwave chips, etc for main meals, for the first few weeks (unable to leave the flat due to covid so no opportunity to eat out etc). But then when restrictions were lifted and his flat went out for a meal, he suddenly "decided" he could eat normal food after all because he didn't want to look weird to his flat mates. From that day on, his eating habits flicked like a light switch and he'll now literally eat anything - nothing is off the menu. Just an "outside" influence such as his flat mates he didn't want to look a fool in front of turned him around, literally overnight! He was clearly just limiting himself foodwise because he always ate with family at home and had some kind of "mental block" about eating anything different. When push came to shove, he just did it and never looked back!

Bilbo63 · 24/05/2025 19:43

Littletreefrog · 24/05/2025 18:48

Of course under 18s are hired. My DS went straight from GCSEs to an apprenticeship where he was expected from day 1 to work as hard and be as responsible as the other employees.

An apprenticeship is different. There are less jobs for youth - retail jobs are dying - self service tills and online shopping have contributed to this and we have lost over 200000 retail jobs since 2020.

I work with the youth cohort in a jobcentre - many employers do not want them until they are 18 for various reasons.

It really tough out there are the moment. Our local garden centre had a part time retail position going - 250 applicants.

Daisy54 · 24/05/2025 19:49

I have noticed that overall young people (20s), do not have as strong a work ethic as I do (mid 50s).
I am in the fitness industry and regularly teach 7am classes , 4 in a row , with a couple of hours break and a further 3 classes in the evening. During my couple of hours break, I do housework/shopping etc as I have a child.
I spoke to a 20 something year old instructor recently, who informed me that she is giving up her 7 & 8am classes as it is too exhausting.

That is not an isolated case.
Furthermore, the instructors regularly call in sick at the last minute, turn up late and ill prepared.

Perhaps, they are the clever ones?

Griefandwithdrawing · 24/05/2025 19:50

I agree, the younger generations (below 35) coming through seem different. Working in heathcare, I've observed:

Needing much more direction and support and 'i can't do that' rather than trying and failing

Reluctance to take one projects - almost working to rule, leaving at hometime on the dot.

Spending a lot of time on self care to manage. Their needs often come before the team or the patients.

Crying - a lot of crying during supervision.

However, the work place has changed hugely from when I was their age, so I would expect to see differences:

Huge cuts year upon year in staffing and budgets. Effective pay cuts.

Increasingly complex patients, higher expectations and families who are traumatised, meaning communication and the job is more challenging on a day to day basis.

Increasing legal action meaning we practice more defensively - mistakes are scarier to make.

Burnout during covid. People are no longer willing to sacrifice their mental health for the job.

This is on a background of increasing cost of living/ falling living standards.

Education is much more driven for passing exams rather than learning and part time jobs are less encouraged.

There's noticeably more people staying childfree or delaying marrying/ becoming parents - the dynamic is different.

I would like to know how to help get the best out of the younger generations though ( for their sake!)

FedupofArsenalgame · 24/05/2025 19:54

Doingtheboxerbeat · 24/05/2025 16:40

No child is leaving school at 14 and definitely wouldn't be hired anywhere until 18 - especially since they are facing retirement well into their 70's.

But the point is that physically and mentally they had the ability to do so previously so where has this gone?

lizzyBennet08 · 24/05/2025 20:03

God yes. The millennials in my office are a nightmare. Despite being juniors they are refusing to do boring admin which is part of their role and wouldn’t dream of staying a bit late to finishing a key piece of work . They can’t take any criticism without mentioning bullying and most of them have anxiety of some sort when asked to do something like answer phones etc

Definitely far far different to my generation when we started work.

PassOnThat · 24/05/2025 20:05

In many jobs nowadays, the rewards aren't there so you're not going to see the work ethic either. I think people have clocked this.

Littletreefrog · 24/05/2025 20:06

lizzyBennet08 · 24/05/2025 20:03

God yes. The millennials in my office are a nightmare. Despite being juniors they are refusing to do boring admin which is part of their role and wouldn’t dream of staying a bit late to finishing a key piece of work . They can’t take any criticism without mentioning bullying and most of them have anxiety of some sort when asked to do something like answer phones etc

Definitely far far different to my generation when we started work.

Are you sure you mean millennial? I'm 40 and I'm a millennial.

WhenYouSayNothingAtAll · 24/05/2025 20:32

lizzyBennet08 · 24/05/2025 20:03

God yes. The millennials in my office are a nightmare. Despite being juniors they are refusing to do boring admin which is part of their role and wouldn’t dream of staying a bit late to finishing a key piece of work . They can’t take any criticism without mentioning bullying and most of them have anxiety of some sort when asked to do something like answer phones etc

Definitely far far different to my generation when we started work.

So.. 29 to 40 yos? Not exactly the age bracket OP is moaning about. Grin

Lotsofsnacks · 24/05/2025 20:45

ToutesetBonne · 24/05/2025 08:57

Prompted by another thread, I'm reminded of the number of times, at work, when I shake my head in disbelief about the dramas some of the younger staff create out of nothing!

I work for a lovely organisation in beautiful surroundings, with some of the best 'perks' I've ever encountered. Our salaries are well above average and we have free lunches, parking, and private health care.

Despite this, so many of our younger staff throw complete wobblies if asked to do anything that they perceive to be outside their role description, and have close to a breakdown if a manager (I am not one - no-one reports to me) queries any aspect of their work or asks them to change something in a written paper, or suggests that they might need some help with a task.

Where is the resilience? I am a labour voter who cringes at the expression 'snowflake' but, gosh, I'm beginning to see where it comes from!

I disagree, as in our organisation we have a few employees who are early twenties, who are very hard working, conscientious and team players. Can’t speak highly enough of their attitude, whereas some of the older ones… enough said! Some people of all age groups, complain, and do the bare minimum, and others the same age are exemplary workers and crack on, and go, above and beyond, it’s not a new phenomenon.

Calmdownpeople · 24/05/2025 23:39

MrsSkylerWhite · 24/05/2025 12:54

This.
They were hit incredibly hard by Covid, have to put themselves into debt to study further, can’t afford to rent anywhere half decent, buy a home, raise a family.

Yet they carry on trying to.

People of my generation (61) can be incredibly patronising and smug, forgetting how easy they had it in comparison.

Yes and no. Some were hit incredibly hard sure and some (including my kids) made the best of it and were just fine. I don’t see any lasting effects on them.

Again it’s about building resilience and the approach to adversity and to situations that aren’t ideal .

Calmdownpeople · 24/05/2025 23:40

PassOnThat · 24/05/2025 20:05

In many jobs nowadays, the rewards aren't there so you're not going to see the work ethic either. I think people have clocked this.

You mean the rears of a salary that you are paid to do that job? Why wouldn’t people have a good work ethic to do the job they are being paid to do?

NiceBigCoatRack · 25/05/2025 00:21

Because the payment they get doesn't cover their living costs. UK is a low wage economy with a high cost of living. It's pretty dispiriting.

Obviously not for mumsnetters because they all earn six figures. But for most people in the UK, the social contract is pretty weak right now.

Valeyard15 · 25/05/2025 00:33

Sorry but I think the premise of this thread is bollocks. Young people today have a much more difficult and challenging world than their parents had. If the 90s generation were growing up today they would curl up into a ball and die.