So this morning at work (I work in retail - but not a supermarket, think along the lines of b&m), someone came in and tried to buy an item. I was working on the till. When they came to the till I felt frozen on what to do as I didn’t feel comfortable selling this item in these circumstances (based on a stereotype of what this person looked like). I asked for ID (it’s a look25 item) hoping they wouldn’t have it so I could refuse sale but they did. After that I felt I had to make a choice and so I refused sale. Because of things that have happened in my area recently I felt that by allowing this sale I would be personally contributing to bad things.
They kicked off and asked for the manager who came over and asked me why I refused the sale and I just froze and couldn’t answer. Manager took over the till and served the person. The rest of my shift went on as normal but Managers just whatsapped me an hour ago asking me to come in at 10 tomorrow for a chat. I don’t work saturdays so not usually in. What do I say?
I dont really want this getting back to my manager so have tried to be vague about said item