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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

MN have used my quote to promote a product I’ve never bought 🤔

979 replies

Wondermoomin · 01/05/2025 20:52

AIBU to expect MN recommendations, where they quote a poster/member, to be genuine?

I like being able to rely on recommendations in MN swears by and other emails. I excitedly opened an email with the subject “Big bargains for our most loyal Mumsnetters” wondering what MN could make me buy this time (I should probably get other hobbies).

Imagine my surprise to see my own username quoted there with a recommendation! Imagine my further surprise when I realised it was a post I wrote almost 8 years ago, and it was being used directly under a specific product to give the impression I was recommending it - and I’ve never even owned that particular thing mine was more expensive.

I don’t like posts being misrepresented as a recommendation for a specific product. It makes me question the credibility of other MN recommendations.

Hoping I’ll manage to attach screenshots.

PS my gazebo broke but I’ve replaced it. Still not with the brand I supposedly recommended according to the MN email.

MN have used my quote to promote a product I’ve never bought 🤔
MN have used my quote to promote a product I’ve never bought 🤔
OP posts:
Thread gallery
63

JustineMumsnet · 02/05/2025 16:43

Pinned

Hi all
Apologies for being late to this, I completely understand your concern. You're right - I don't believe what we did here is up to scratch. In future we will be crystal clear about whether a quote relates to a specific product or to a broader category we're recommending.

To clarity a few things:

  • We weren’t paid to promote this product.
  • You can’t buy your way into a Mumsnet recommendation — ever.
  • Sometimes we earn commission on sales via links, but our email picks are always based on organic reviews from the Mumsnet community.
  • This wasn’t AI-generated. It was a human mistake, not a machine one.
  • When we do work with brands, we always label that content clearly as "created for" or "supported by an advertiser".

@Wondermoomin we're really sorry for quoting you out of context - that shouldn't have happened, we should have been clearer that this was a category endorsement not a product specific recommendation. Thank you for holding us to high standards. We care deeply about maintaining trust and I promise we'll do better. But I was to assure you this was a cock-up, not a conspiracy.

notwavingbutsinking · 01/05/2025 20:55

Wow that is massively CF of MN!

Inextremis · 01/05/2025 21:04

That's deception, pure and simple. Something I expect to see on FaceBook, but not on MN. I look forward to seeing their explanation and apology.

INeedAnotherName · 01/05/2025 21:04

😱

Might be worth putting this in Site Feedback, or reporting your thread and ask for it to be moved. They'll definitely see it then.

KilkennyCats · 01/05/2025 21:05

The utter cheek of it 😳
Shame on you, MNHQ

Runningoutofpatiencefucksandmoney · 01/05/2025 21:08

Wow...MN is the place to come to read about Cfuckery but I'd never have expected them to be in the middle of it. Seconded to either report your own post or post in site stuff. Also look forward to reading their apology

Goody2ShoesAndTheFilthyBeast · 01/05/2025 21:09

Well. At least now we know we can't trust mn reviews

Apillthatmakesyousayalltherightstuff · 01/05/2025 21:10

Runningoutofpatiencefucksandmoney · 01/05/2025 21:08

Wow...MN is the place to come to read about Cfuckery but I'd never have expected them to be in the middle of it. Seconded to either report your own post or post in site stuff. Also look forward to reading their apology

This. Very disappointed.

whitewineandsun · 01/05/2025 21:10

Put this in Site Stuff. How deceitful of them. You deserve an apology, and I'd like to hear an explanation.

KenAdams · 01/05/2025 21:10

Woah, that's outrageous!

qwertasdfg · 01/05/2025 21:13

Nothing is ever free. Especially on social media.
My guess? It is likely there is a clause in the terms and conditions that your words, the content you created belongs to MN, and you agree that they can use it or sell it as they please.

UnctuousUnicorns · 01/05/2025 21:14

I think they sell content in posts to the tabloids too. This has made me even more suspicious.

CaptainFuture · 01/05/2025 21:15

Wow, it can't even be an accidental lift, it's jiggerypokery and your name stuck on!

GustyBaloo · 01/05/2025 21:15

Well spotted!

That's MN recommends proven to be a load of bollocks then.

GlutesthatSalute · 01/05/2025 21:16

About as cheeky as Justine recently pretending she is some sort of champion of women's rights and freedom of speech, "committed to amplifying women's voices" etc

Yeah, I was one of the ones Mumsnet banned back around 2016 for calling Bruce Jenner a he (when he was still checking into his own gold club as a male) and I am still fucked off about it.

PaintYourAssLikeRembrandt · 01/05/2025 21:16

Looking forward to seeing their explanation.

qwertasdfg · 01/05/2025 21:17

qwertasdfg · 01/05/2025 21:13

Nothing is ever free. Especially on social media.
My guess? It is likely there is a clause in the terms and conditions that your words, the content you created belongs to MN, and you agree that they can use it or sell it as they please.

yep. here it is:

https://www.mumsnet.com/i/terms-of-use
By uploading User Content to our Website, you confirm to us that it is not confidential and not protected by any trade mark, patent, copyright or any other intellectual property right ("non-proprietary"). By submitting User Content to us you automatically grant to us a worldwide, fully-paid up, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, store, record, sell, lease, copy, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, publish and otherwise exploit the User Content (in whole or in part) as Mumsnet, in its sole discretion, deems appropriate forever. We may exercise these rights in any format, media or technology now known or later developed for the full term of any copyright and other intellectual property rights that may exist in such User Content. You also grant to us, in our capacity as non-exclusive licensee, the right to sue; bring proceedings, claims or actions; obtain relief (and retain all damages, accounts of profits, costs and other sums recovered) in respect of any suspected third party infringements of the intellectual property rights in the User Content which are directly connected to the rights granted to us under this clause. You agree that we will have sole conduct of any such actions and sole discretion to negotiate and settle them. You also agree to (at our cost) provide us with reasonable, non-financial assistance if we ask you to, in relation to any such actions (for example, by signing additional documents to give full effect to this clause).

Terms of Use | Mumsnet

Please familiarise yourself with Mumsnet's terms of use. Find information on copyright, data protection, Mumsnet Premium and Alexa Skills.

https://www.mumsnet.com/i/terms-of-use

GlutesthatSalute · 01/05/2025 21:17

Also. I may be wrong, but using your name to falsely endorse something I THINK is something you can sue for

itsmeits · 01/05/2025 21:17

PaintYourAssLikeRembrandt · 01/05/2025 21:16

Looking forward to seeing their explanation.

me to

Spies · 01/05/2025 21:20

PaintYourAssLikeRembrandt · 01/05/2025 21:16

Looking forward to seeing their explanation.

Me too! That's shocking I genuinely can't think of any reasonable explanation for this and look forward to seeing their justification. 🤔

Goinggold · 01/05/2025 21:23

Poor show, MNHQ. You can quote me on that in 8 years if you like.

Blackdow · 01/05/2025 21:24

Thanks for pointing this out. Won’t knowingly be buying anything promoted by mumsnet again.

UndermyShoeJoe · 01/05/2025 21:24

Tut tut. Someone just put pop up gazebo review into their little search and gone yup that will do. Shameful

Then again most review sites and adds on tv where it goes recommended by or our test panel are complete BS they get the product free test it write whatever lots of them lie in the reviews to keep getting products as they feel if they write bad reviews they won’t be given more items.

Leafy74 · 01/05/2025 21:25

Not surprised.

I hate the ads deliberately designed to look like genuine threads.

It's a shit website, full of shit posters (today in particular) but the unintended comedy is off the scale- coming to this cesspit is my guilty pleasure.

VivienneDelacroix · 01/05/2025 21:27

How deceitful. Shameful MN.

Iwilladmit · 01/05/2025 21:27

will @mnhq spot this thread?
it’s pretty shocking.

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