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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to think I shouldn't have to give an email address to get a receipt?

158 replies

BabyYodasGotMyTeacher · 21/04/2025 19:46

My DD(11) was buying something in New Look today and was asked for her email address for the receipt. I said no as I don't think it's appropriate for her to be giving out her email address, but was told that they had "gone paperless" so that was the only option.

She hadn't actually tried on the item so we definitely wanted a receipt in case it needed to go back - so I got very cross at being forced to hand over my email.

I am completely in favour of cutting down on receipts and having the option to choose paper/email/none but AIBU to think one shouldn't be forced to hand over email addresses just to get a proof of an in person purchase?

OP posts:
Tollington · 31/07/2025 18:57

Halfords ask for your email so that they can send you the receipt. I declined to give my email and they printed me a receipt out. They also asked for my car’s registration, again I declined

If I’m asked for my email now in any shop I’m ready for it and tell the cashier that I don’t have an email. It totally stumps them

SweetnsourNZ · 01/08/2025 00:04

AnSolas · 31/07/2025 16:17

Why difficult?
its a contract that both parties need to be free to enter into.

No business needs an email address of the customer to keep their records. Once they have till data they have a record of the sale.

You could give them the data get your email and then demand that your data be removed from the system. If the only reason to collect and process was to deliver a proof of purchase then they have no reason to keep the data anymore. The staff at the till will not have the access nor authority to do that.
So the data policy has to be complex.

The OP could put in a data request for the shops till video (or for the whole shop) which is an expensive thing but the OPs right.

If the company offer a change of mind return it benefits them to establish when they sold the goods by having a proof of purchase but it has to be fair and open to everyone.

Its age and disability and faith discrimination to insist only selling goods to someone who can use tec.

At rhe moment its cheaper for the shop to run a paper backup or get staff to hand write proof than risk a court challange.

Show quote history

Because most businesses require a receipt to prove the time and place you bought product from. Especially if you just changed your mind and their is nothing wrong with it. With credit card payment their is a paper trail. Not so with cash.

SweetnsourNZ · 01/08/2025 00:06

Tollington · 31/07/2025 18:57

Halfords ask for your email so that they can send you the receipt. I declined to give my email and they printed me a receipt out. They also asked for my car’s registration, again I declined

If I’m asked for my email now in any shop I’m ready for it and tell the cashier that I don’t have an email. It totally stumps them

Why your car rego. That's weird. They do here for accommodation services. Not for normal shopping though.

SweetnsourNZ · 01/08/2025 00:08

SweetnsourNZ · 01/08/2025 00:04

Because most businesses require a receipt to prove the time and place you bought product from. Especially if you just changed your mind and their is nothing wrong with it. With credit card payment their is a paper trail. Not so with cash.

Show quote history

Yes, you could just ask for a paper receipt. Can't see any reason why they would decline.

AnSolas · 01/08/2025 07:36

SweetnsourNZ · 01/08/2025 00:04

Because most businesses require a receipt to prove the time and place you bought product from. Especially if you just changed your mind and their is nothing wrong with it. With credit card payment their is a paper trail. Not so with cash.

Show quote history

Thats a "their problem" not a buyers problem. Change of mind is not covered under the laws its an add-on contract perk.

If selling to the genral public the seller can not discriminate by setting terms which prevent some class of people from buying if the class of people fall within the Equality Act 2010.

Refusing to believe someone in public when the say the bought a branded or not product for cash and want to return it can be slander.

AnSolas · 01/08/2025 07:45

SweetnsourNZ · 01/08/2025 00:06

Why your car rego. That's weird. They do here for accommodation services. Not for normal shopping though.

Show quote history

Is trying to build a customer profile for free.

If you use a store issued card with your personal data you expect to be paid with points which have economic value as in you spend X and Y is a a voucher or discount or other perk.

Dancingintherainxxx · 01/08/2025 09:36

New Look have done this since around 2010. Good thing they're all closing eh 🤣

MuffinsAreJustCakesAtBreakfast · 01/08/2025 09:58

You have two options:

  1. have a junk email address for this sort of thing.

  2. say "no thank you, I'll have a paper one today please" (I've never been met with resistance when saying this).

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