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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Delivery driver let himself into my house

479 replies

Wineatfiveisfine · 25/03/2025 19:53

I WFH. A delivery driver knocked quite loudly on my door a few days ago. I got to my hallway within 10 seconds to find a very tall man in my hallway setting the delivery down on a table and taking a photo, as proof of delivery.

He said “hello, delivery”. I was too shocked to form a cordial response and just said “erm, why are you in my house?” He said “delivery, thanks bye” and off he went.

We’ve raised a complaint with said company - but they’ve said this is a common occurrence (!) and that they will speak to the driver, but it won’t be taken any further.

i was terrified to find a stranger in my house - but having googled, this seems to be a common occurrence!!!! How?!?!?

OP posts:
Thread gallery
6
Createausernam · 07/10/2025 02:16

Anyotherdude · 08/04/2025 13:44

It is totally unreasonable to object, if you have not secured your house against unwarranted access! If you have a front or open door that anyone can access without your knowledge, you have invalidated your home insurance policy.
https://www.ageco.co.uk/useful-articles/home/10-actions-you-might-not-realise-will-invalidate-your-home-insurance/

Insurance policy ts'n'cs are one thing, and not at all relevant to the topic.

I'm afraid I find your attitude appalling. It is not the fault of the person who left their door unlocked if someone uninvited comes in - that's entirely, absolutely, 100%, unequivocally down to the person who enters.

What you are doing is victim blaming, and it's utterly wrong.

Try using the same principle of your position and argue that a woman who's been attacked might have brought it on herself by how she was dressed, or where she was.

See how well it goes down.

ittakes2 · 07/10/2025 07:14

Some people have an enclosed front porch and drivers think if the door opens that’s what they are dealing with.
do you have instructions on your app where to leave parcels?

Anyotherdude · 09/10/2025 05:21

Createausernam · 07/10/2025 02:16

Insurance policy ts'n'cs are one thing, and not at all relevant to the topic.

I'm afraid I find your attitude appalling. It is not the fault of the person who left their door unlocked if someone uninvited comes in - that's entirely, absolutely, 100%, unequivocally down to the person who enters.

What you are doing is victim blaming, and it's utterly wrong.

Try using the same principle of your position and argue that a woman who's been attacked might have brought it on herself by how she was dressed, or where she was.

See how well it goes down.

This isn’t my personal opinion, I am just pointing out that, were OP to be burgled and try to claim, her insurance likely would not pay out.

This is my experience from a lifetime of handling insurance claims! It’s not (IMO) morally right, but it IS what happens…
You are jumping to (assumed) conclusions with your spin on my motives here!

Laurmolonlabe · 09/10/2025 08:50

Anyotherdude · 09/10/2025 05:21

This isn’t my personal opinion, I am just pointing out that, were OP to be burgled and try to claim, her insurance likely would not pay out.

This is my experience from a lifetime of handling insurance claims! It’s not (IMO) morally right, but it IS what happens…
You are jumping to (assumed) conclusions with your spin on my motives here!

It isn't victim blaming, taking reasonable precautions for your personal safety is everyone's own responsibility. It is nothing like the concept of contributary negligence- you are not contributing to your lack of safety by leaving your door unlocked (and on the latch presumably as most people have Yale style locks) you are CAUSING your lack of safety.

TheGreatWesternShrew · 09/10/2025 09:12

LambriniBobInIsleworthISeesYa · 25/03/2025 20:14

Tell me you don’t live in London without telling me you don’t live in London 😂 I lock double lock the front door after me when I get inside and back doors are locked at all times unless I’ve got the French doors open in the summer. None of our windows open beyond an extender apart from on the second floor and even then I wouldn’t leave them open if I went out. It’s another world!

I live in London, Z6 admittedly and my doors are often open… the back door often wide open 😂 Our parcels get left all over the street and they haven’t been nicked yet.

looselegs · 09/10/2025 09:23

All those saying about locking doors..
FFS.....no delivery driver should even be trying the door, never mind opening it and letting themselves in!!
I had an amazon driver open our front door, then our living room door and pushed the parcel across the living room floor! My husband went ballistic at him! Reported it to amazon but you may as well talk to the wall..

Ac380 · 09/10/2025 14:09

Wineatfiveisfine · 25/03/2025 19:53

I WFH. A delivery driver knocked quite loudly on my door a few days ago. I got to my hallway within 10 seconds to find a very tall man in my hallway setting the delivery down on a table and taking a photo, as proof of delivery.

He said “hello, delivery”. I was too shocked to form a cordial response and just said “erm, why are you in my house?” He said “delivery, thanks bye” and off he went.

We’ve raised a complaint with said company - but they’ve said this is a common occurrence (!) and that they will speak to the driver, but it won’t be taken any further.

i was terrified to find a stranger in my house - but having googled, this seems to be a common occurrence!!!! How?!?!?

This seems to be more and more common. I just walked down to find a royal mail postie letting himself in.

MasterBeth · 09/10/2025 15:11

looselegs · 09/10/2025 09:23

All those saying about locking doors..
FFS.....no delivery driver should even be trying the door, never mind opening it and letting themselves in!!
I had an amazon driver open our front door, then our living room door and pushed the parcel across the living room floor! My husband went ballistic at him! Reported it to amazon but you may as well talk to the wall..

No delivery driver should let themselves into your house - absolutely 100% correct.

But delivery drivers are letting themselves into your house.

And talking to Amazon has got you nowhere.

Yet they have never let themselves into my house. Ever. It's not a problem to me.

Can you guess why?

MasterBeth · 09/10/2025 15:13

DurinsBane · 09/04/2025 08:35

Only when going to bed. The chances of someone walking in are tiny. In a big city maybe…

The chances are small, but the consequences could be severe.

Why wouldn't you?

MasterBeth · 09/10/2025 15:17

cottoncandy260 · 29/03/2025 19:06

Leaving your door unlocked is « unhinged behaviour » . Oh please! Our front door locks automatically as it’s a yale lock but we have forgotten to lock our back door countless times and I certainly never lock it while I’m in.

I’m not saying no one will ever try to enter it but in 20 years, no one ever has. It’s a risk I’m prepared to take rather than feeling like a highly strung neurotic in my own home.

By all means lock your door if you live in a high crime area and you live in a very flashy house, but really, saying people are unhinged if they don’t lock their doors shows the acute neurotic anxiety that is pervading everyone nowadays.

Why do you need to have neurotic anxiety to lock your door?

It's a reflex action when I come in. I don't even think about it or worry about it, unlike all these people on this thread reporting stranger invading their private space.

cottoncandy260 · 09/10/2025 15:26

MasterBeth · 09/10/2025 15:17

Why do you need to have neurotic anxiety to lock your door?

It's a reflex action when I come in. I don't even think about it or worry about it, unlike all these people on this thread reporting stranger invading their private space.

Why do you need to be ‘unhinged’ to not?

MasterBeth · 09/10/2025 15:35

You don't.

But it doesn't make sense to answer someone else's stupid opinion with an equally stupid one of your own.

cottoncandy260 · 09/10/2025 19:00

MasterBeth · 09/10/2025 15:35

You don't.

But it doesn't make sense to answer someone else's stupid opinion with an equally stupid one of your own.

I’m not saying everyone who locks their doors is neurotic. I’m saying someone who thinks it’s unhinged to leave their door unlocked is neurotic.

looselegs · 10/10/2025 06:56

MasterBeth · 09/10/2025 15:11

No delivery driver should let themselves into your house - absolutely 100% correct.

But delivery drivers are letting themselves into your house.

And talking to Amazon has got you nowhere.

Yet they have never let themselves into my house. Ever. It's not a problem to me.

Can you guess why?

Unfortunately, doors get left unlocked. Some people never lock them, some get left unlocked by other family members leaving the house, sometimes people just don't remember to lock them.
The issue here is with the delivery driver, not the homeowner. How can you say " Oh well, your fault for not locking your door" when the driver shouldn't even be touching the door handle?
I worked as a courier for several years and in that time I never once tried a customer's door handle. Why would I? If they're not answering the door, then I tried something else.
I once had a postman drop a parcel through my small top opening living room window and it hit the TV. Didn't damage it fortunately, but was that my fault too?

Laurmolonlabe · 10/10/2025 16:00

What sort of locks do all these people have?- whenever I look everyone has a Yale style lock- in which case it is pretty much impossible to leave it unlocked , unless you deliberately put the snib up, or you leave it wedged open- in which case it's your own lookout if someone lets themselves in.

MasterBeth · 10/10/2025 16:21

looselegs · 10/10/2025 06:56

Unfortunately, doors get left unlocked. Some people never lock them, some get left unlocked by other family members leaving the house, sometimes people just don't remember to lock them.
The issue here is with the delivery driver, not the homeowner. How can you say " Oh well, your fault for not locking your door" when the driver shouldn't even be touching the door handle?
I worked as a courier for several years and in that time I never once tried a customer's door handle. Why would I? If they're not answering the door, then I tried something else.
I once had a postman drop a parcel through my small top opening living room window and it hit the TV. Didn't damage it fortunately, but was that my fault too?

Would you rather have strange people in your house or to know that you were right?

Of course they shouldn't come into your house.

They should drive your car away either if you leave to door unlocked and the keys in the ignition, but I bet you don't do that.

Just lock your door. Problem solved. So simple.

Createausernam · 14/10/2025 17:33

Anyotherdude · 09/10/2025 05:21

This isn’t my personal opinion, I am just pointing out that, were OP to be burgled and try to claim, her insurance likely would not pay out.

This is my experience from a lifetime of handling insurance claims! It’s not (IMO) morally right, but it IS what happens…
You are jumping to (assumed) conclusions with your spin on my motives here!

You just don't seem to get it. Insurance policy terms are of zero relevance to whether it is unreasonable to object to some random stranger walking in.

Someone could leave their front door wide open, and it would be 100% reasonable to object.

You are victim blaming, as is everybody else who has the same view. However unwise it may be, the ONLY person AT FAULT for wandering in is the person wandering in. The ONLY person DOING WRONG is the person wandering in.

I'll repeat my analogy, with some more specific examples.

Woman wearing a low-cut top. Who thinks it would be unreasonable for her to object to someone saying "get your *s out for the lads"?

Woman in a short skirt. Who thinks it would be unreasonable for her to object to someone taking an upskirt photo?

Createausernam · 14/10/2025 17:35

Laurmolonlabe · 09/10/2025 08:50

It isn't victim blaming, taking reasonable precautions for your personal safety is everyone's own responsibility. It is nothing like the concept of contributary negligence- you are not contributing to your lack of safety by leaving your door unlocked (and on the latch presumably as most people have Yale style locks) you are CAUSING your lack of safety.

That doesn't matter, it's still not unreasonable to object.

Createausernam · 14/10/2025 17:38

looselegs · 09/10/2025 09:23

All those saying about locking doors..
FFS.....no delivery driver should even be trying the door, never mind opening it and letting themselves in!!
I had an amazon driver open our front door, then our living room door and pushed the parcel across the living room floor! My husband went ballistic at him! Reported it to amazon but you may as well talk to the wall..

I'd have punched him as hard as I could and taken my chances in court.

Createausernam · 14/10/2025 17:42

MasterBeth · 09/10/2025 15:17

Why do you need to have neurotic anxiety to lock your door?

It's a reflex action when I come in. I don't even think about it or worry about it, unlike all these people on this thread reporting stranger invading their private space.

So because you always lock your door you think that it is UNREASONABLE for anybody who doesn't to OBJECT to someone walking in.

OK.

whatisaweekendcora · 14/10/2025 17:56

I would be horrified if a delivery driver walked into my house! Absolutely not as horrified as they would be, because my dogs would not take kindly to that. At all. He definitely wouldn’t do it again.

Createausernam · 14/10/2025 18:05

whatisaweekendcora · 14/10/2025 17:56

I would be horrified if a delivery driver walked into my house! Absolutely not as horrified as they would be, because my dogs would not take kindly to that. At all. He definitely wouldn’t do it again.

I knew someone who once came home to find a burglar cowering in an alcove where his two Rhodesian Ridgebacks had kept him pinned for a couple of hours...

whatisaweekendcora · 14/10/2025 19:49

Createausernam · 14/10/2025 18:05

I knew someone who once came home to find a burglar cowering in an alcove where his two Rhodesian Ridgebacks had kept him pinned for a couple of hours...

Quite right. A relative once came home to find a ladder up to her upstairs bathroom window. Inside was some blood…and her two very pleased with themselves GSDs.
If you don’t want to get bitten don’t attempt to enter, unannounced, someone else’s home.

Laurmolonlabe · 14/10/2025 22:02

How on earth do you get insurance without a Yale style lock that locks on it's own?
You don't have to lock a Yale style lock for it to be impossible for a deliver driver (or anyone else) to let themselves in.

MasterBeth · 14/10/2025 22:05

Createausernam · 14/10/2025 17:42

So because you always lock your door you think that it is UNREASONABLE for anybody who doesn't to OBJECT to someone walking in.

OK.

No.

Not at all.

I think it is entirely reasonable to object to someone walking into your home.

Having someone walking into your home is a terrible intrusion. It should never happen. It can be terrifying, unsettling, potentially dangerous.

Someone walking into your home could rob you, or worse.

I would object incredibly strongly to someone walking into my home.

Because of that, I don't make it incredibly easy for someone to walk into my home.

I lock my door. Simple.

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