I had an assessment last year that was conducted via video.
The lady was genuinely rude and mocked my difficulties with washing myself. When I got all of the paperwork through she's lied about what I've said, and made some inferences that simply aren't true.
I went from higher rate on both elements (9+yrs), to low rate for one only.
If I don't win at tribunal I will eat my hat.
The system is broken, and how much extra money is spent doing mandatory reconsiderations (with no paperwork - what's the point?), sending out every piece of info held to claimants, then sorting out the tribunal?
I've been told it'll be more than a year to wait, and a gentleman from a free advice service is having to go through my paperwork and help me at court.
ONE telephone call to each of my Consultants would have cleared this up. It's a terrible system, and how are UC claimants going to manage if they have to wait over a year to have their info properly considered?
I despair of this government, and I'm a lapsed Labour member.