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AIBU?

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Meter made by temu

3 replies

Needselftidyinghome · 07/03/2025 23:01

Hi All, ive just had a gas bill through for December 2024 £2861, and January £2689, thats for a three bed end terrace, GCH and hot water only bill, I am a single father with three dependants aged 13 (girl) twins of 17 (girls) and a 20 year old son who has apserges and severe social anxiety. I am a full time carer for my son, parent, and self employed working part time. I became a single parent from last August 2024 when my wife was arrested and is now serving time (marriage now ended for definite) I include this info so you can see ive had my hands full and could do without any nonsense from suppliers.. The crazy amounts started following fitting a new smart meter, the bill went through the roof. Also, it seems the gas meter is down as a commercial gas meter whereas it shouldnt be so, I only use my home for paperwork not exactly running a commercial business from it. I am ringing Ofgem tomorrow as well as citizens advice, I really need the meters checked independantly, I dont trust these energy giants any longer.. anyone else had a shock of this type. Brian x

OP posts:
tilypu · 07/03/2025 23:04

Is it ovo?

I know someone having similar issues, and the person she spoke to said it's a known problem.

Catza · 08/03/2025 08:33

You can't contact ofgem without first contacting the supplier. After making an initial complaint to the supplier, you need to allow them a set amount of time to resolve the issue (from memory, 6 weeks, but I might be wrong) and only after that, the Ofgem will accept your complaint.

Needselftidyinghome · 09/03/2025 17:02

Not OVO,I have asked octopus to initiate the investigation, that was over a year ago and had sent around 10 emails to them as well as many calls

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