I’m awaiting a refund from WMR but it’s been weeks since they asked for my bank details. I chased it today and was told a message would be passed on. When I asked what had happened and when could I expect the refund , the response was just repeated. ‘ I’ll pass it on.’ I had sat in a queue for 20 mins to get this response and the agent was not convincing. I asked to speak to someone else and was told there is nobody else to speak to. I used to work in Customer Services and we all know there is always someone supervising. I said I was happy to wait and was told ‘ if you don’t hang up, I will’
I was so shocked. He did end the call. At no point was I rude. Is this the state of customer service these days? I rang back hoping to get someone else and got the same person. I asked for their names and was told they didn’t have to tell me that. All of this was delivered in a CBA voice. I can find no other means of contacting WMR. I am hoping the refund comes but AIBU to expect better service than this?