DLA

[Adamin123]

Helo
Everyone please support me my lit one is autistic I applied DlA
1 months ago today I call what's the update
They told me we not received
So what I can do

Reapply I think.

Did you not ask on the phone?

I'm afraid you'll have to reapply.

This is why I advise clients to send PIP and DLA forms by recorded delivery.

I would try to phone again as sometimes you get different answers but if they still say they haven't received it all then to log that you had sent it and for them to send me forms. Ask what date it would be back dated to.

You have no choice but to reapply. Always send via special or recorded delivery.

How did you apply? Online? By post?

I know they have freepost envelopes but always send everything recorded delivery.

When you redo the forms, take a copy before sending back.

It might be a blessing because if you didn't do some of the basics - keep a photocopy and send registered post there be other things you've missed out on too.
Did you have any help with it eg from the CAB or a local group or from fb groups?
If not then you have the opportunity to get input before you send it in again.

There are huge backlogs with DLA due to the enormous amounts of claims they are receiving so I guess there could be a possibility that it is still sitting waiting to be scanned onto their system. I guess they would have told you if this was a possibility. The only way to know if it had been received is if you had sent it tracked delivery. I send huge amounts of benefit forms in the post through my work and to be fair to the postal system they rarely go missing. Did you keep a copy, if so I would submit it again.

Not DLA but o had something similar recently with AA for a relative.

I phoned and they said they they hadn't received it, I queried this and the very next day we had notification that it had been approved. I think it had been sat on someone's desk.

I'd call them again before reapplying.

I send last month I have no record
Can I asked the post office

DLA advisor told me call back 1week after

Thanku so much every one
Give me good reply