Secretly Recorded by GP

[UPSETPATIENT]

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

What do you want them to do? Your notes are a record of every consultation anyway

All GP calls are recorded, it says that when you dial in.

How is recording the conversation different from writing notes? Just different ways of the GP covering themselves and keeping records. Unless they’ve posted the conversation on the internet, I don’t see the issue?

What's the issue?

I’m also not sure why you are upset.
It’s no different than them writing notes about you during/after an appointment.

It's normal for GP's to record calls. They don't need your permission.

I would also add, this means they have discussed with you the fact that they recorded it, which makes me think you have been angry with them on the phone

You can always contact PALS if you feel the doctor acted out of line. However, it’s pretty routine to record consultations for notes etc, I’m not sure what your complaint would be unless you thought they wanted the recording for nefarious purposes.

Most - if not all - GP surgeries record telephone conversations. You have a right to ask your surgery to supply you with their privacy/data policy where it outlines their approach to recording telephone conversations. But I would imagine that it would state that calls are recorded to improve care and for training purposes. I imagine that is why nothing has been done as regards your complaint as they haven’t breached their policy and by signing up as a patient at the practice you have given tacit agreement that you agree with this policy. It sounds from your post that there is more to this than meets the eye however… what did they say to you that you would be distressed about it having been recorded? Or is it the other way around and they have recorded you being abusive or unpleasant?

Were you unpleasant during the phone call? Abusive?

I can't imagine why you'd even mind otherwise, it's just part of the consultation and what was in your notes. I had the same today I'm sure that was recorded too.

Most companies record telephone conversations to protect both parties, quality control, audit purposes etc.
Is there something in particular you are concerned about?

They need to record the calls for quality control purposes. They have to check back to make sure staff are doing their jobs properly on a random selection of calls. Also the doctors need to record what happens to then type it into the system. I don't really know why you're upset. It wouldn't be shared with anyone outside of the NHS and it's only for clinical or record keeping purposes.
You can say you wish for it to be destroyed I guess.

GPs are using AI to create notes, both during phone and F2F consultations.

You're over reacting.... Unless you have reason to believe the GP is using the recording for nefarious activities ....

What exactly is your issue?

Are you unhappy that you were not informed that the call was recorded?

Or

Are you unhappy that the call was recorded full stop and if you had known, would you not have gone ahead with the call?

when you say your complaint to IMB and practice have not done anything do you mean you have been ignored or you dont feel thay have resolved the issue?

Every medical professional you see has a detailed record about your appointment. We are legally obligated to do it and don't need your permission. We only need your permission to share your records.

I'm not sure what the problem is here?

Mine doesn’t say that.

Perfectly normal practice. It's not listened to unless either patient or doctor raises an issue of some kind meaning it needs to be. In that case it is going to support one person's version of events more than the other, and presumably that's the root of your problem.
Did you complain about something and it turned out the doctor had or hadn't acted appropriately?

At the beginning of the call at my gps it says calls may be recorded for training purposes. It's fairly common practice

I think the fact the that OP hasn't come back is very telling

I'm not sure what the issue is. I'd feel reassured by a recording in case there was a misunderstanding about what was discussed, or if the GP needed to listen again to check symptoms etc.

Neither does mine, I think it should be required to state that the call is recorded.

It doesn’t say that when I call my GP! Mind you they rarely even answer the phone! I’ve had many telephone consultations and I’ve never been told the consultation will be recorded.

I thought that it was illegal to record a conversation without the knowledge and consent of all parties involved.