Secretly Recorded by GP

[UPSETPATIENT]

I am seeking advice on a matter. I found out my accident that my GP recorded a telephone appointment without permission. I have complained to the practice and ICB, however they have not done anything. Does anybody have any advice or suggestions

Usually it's the other way about on here when a posters saying they're recording gp/teacher/soc worker. .
'Oh of COURSE you can record the conversation without telling them!! It's your RIGHT!!!' ....🤨

There is a big difference...I am aware GP write medical notes. The conversation was not appropriate for telephone recording.

Have a look on their website to see if it is stated there. I just thought it was common knowledge tbh.
Im sorry you were unaware and were upset by this. If you phone your GP surgery there is more than likely an automated msg at the beginning stating they record calls. Yes in this instance they called you but you will have called them in the past prior to this?

Also if the call wasn't recorded, the conversation would still be logged on your medical records. Both are confidential but all healthcare professionals are required to log what has been discussed as part of their role for both the patient and also for their own protection.

Well if I learnt that a GP had recorded a consultation wo telling me, when they normally just write notes, it would have broken the my relationship with them as a doctor.
I personally would refuse to see them again - how could I ever trust them? Which might well then create other issues down the lines re my care.

You might not see the issue.
But for me, not following basic GMC guidelines is a huge red flag re how untrustworthy a doctor is.

I was not aware that GP record telephone appointment. There are certain conversation, I wouldn't want recorded. And no I wasn't abusive or unpleasant. Are you a GP? Do you record patients.

Have you ever looked at your notes?
1- it never has all the things that were discussed
2- it’s often full of mistakes

The record you find online is mikes away from what you’d get from a record

Have you looked on the practice website? Is usually on there re recording calls

Thank you - This is exactly how I feel. I will going to a GP in the future. I don't trust them.

They are not using the information for anything other than if you complain or ask for it to be reviewed or if you are violent/threatening.

the recordings protect patients in enduring they are getting appropriate assessment and advice.

@UPSETPATIENT ive never had a telephone consultation with a GP recorded. I really dint think it’s common oractice.
and even if it was, the HCP should still have reminded you.

Yes I checked. There nothing about telephone recording, which I find strange.

OP I am sorry that this has upset you and the fact that you have done a subject access request suggests that this is a complex situation.

Are you certain however that the privacy notice for your surgery doesn't refer to recording phone conversations?

If it concerns you, I believe you can ask for the call to be deleted.

Apparently, all GP record telephone appointment. I never knew this.

This.
What do you think is being done with the recordings?
Who do you think it would be interesting or useful to?
It seems quite paranoid or grandiose thinking!

Are you a GP? Do you work for a GP?

I wasn't aware of this! When we visit the gp in person they do not record our conversation, they make notes on the computer, so why should a phone call be any different?

I might check with my Gp if this is true,

And if there is no 'announcement' to this effect which means they actually cannot record?

Patient trying to understand their rights and upset about management of sensitive health information is wasting people’s time? I hope you don’t have direct patient interaction.

I think why the call was recorded is important. Is there a reason they would have recorded you and not thought it was appropriate to tell you? Was it recorded to keep an accurate record of the meeting, or to be used against you in some way?
If you asked for SAR, I’m not sure you can complain about it being triggering- surely that would be the case for written notes as well?

Funny because if a patient records a consultation (eg they want to be able to go through it again because they’re worried they won’t remember it all), most GPs very uneasy about it. They dint like it.
And even less so if the patient doesn’t tell them.p!!

And yet, it’s totally legal for a patient to record their consultation.

Funny how they feel it’s an issue when it’s the ither way around. Afterall, they dint have anything to hide and everything is in the notes anyway right?

I don't know. However, I know that a doctor for a nyeigbourig practice was prosecuted for child pornagraphy.

Well whatever the rights and wrongs of this I’ve learnt that if I ever do have a conversation with my GP and there’s something I don’t want recorded as long as it’s not a safeguarding matter I will tell them I don’t want it recorded. I can’t think of a time I have ever said anything I didn’t want recorded but who knows what might happen in future.

I don't know why it was recorded. Apparently, they record all patients.

You should definitely check.

I would also like to add the telephone call actually did not match what was written it the consultation notes. They GP recorded that they explained my condtion and medication - they didn't actually do that.