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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Easyjet flight attendant ( seat related).

271 replies

pinkhousesarebest · 28/02/2025 10:31

Can I preceded this by saying that I have always paid for my seat when travelling with my dc up until a certain age and that I have also often changed seats to accommodate young families? However yesterday on an Easyjet flight, we were asked to swop our paid for seat to the seat behind, with no window so that the woman’s child could see out. No medical reason- just she wanted a view.
I said no, I was fine thanks. About five minutes later another attendant arrived, demanded our boarding passes, scrutinized them furiously. And then began to lambast me because I hadn’t swopped with the woman. She said they had been going to reward us with a free meal but now, because of our lack of humanity, would not. This was at the top of her voice. I said, reasonably, that I had paid for my seat and I would be sitting in it but by this stage she and her colleague were speaking loudly and gesticulating in Portuguese.
Is this acceptable? Surely the airline must accept responsibility for putting this family in this seat( right at the back of the plane. ) How did I become the bad guy in this? It’s still rankling today.

OP posts:
Lassango · 28/02/2025 13:34

That undermines the whole principle of booking seats. Please complain about this.

Wendolino · 28/02/2025 13:36

TorroFerney · 28/02/2025 11:29

EasyJet don’t do meals.

Yes they do

ThejoyofNC · 28/02/2025 13:37

Their food is absolute garbage so she wouldn't have got me on side with that nonsense. Couldn't give me it even if it was free.

Oh btw, YANBU.

Slimbear · 28/02/2025 13:38

They won’t care but in future if you foresee probs have your phone at the ready to record what’s said.
i traveL alone often and like a window seat. I am ready with my ‘chronic claustrophobia’ excuse if I’m wanted to move.

Aquabi · 28/02/2025 13:39

MhariMe · 28/02/2025 12:58

That's lies. That's a crew meal that's not available to the passengers.

Airlines must provide crew meals as they can't exactly pop to the shop and buy themselves lunch on a 14 hour flight, one that doesn't involve getting off the plane.

The selection of sandwiches and snacks in the magazine is what's available to us customers.

Okay maybe I misunderstood. Apologies.

peachesarenom · 28/02/2025 13:40

I think you should have let the kid see out of the window!

2Rebecca · 28/02/2025 13:44

I like to see out of the window too. If I had booked a window seat with a child and found that seat didn't coincide well with a window I would be disappointed but would not demand that someone else moved so they had the duff window seat. I would make a note of the seat number and plane type for next time

TorroFerney · 28/02/2025 13:45

Odd for the crew to ignore you when selling food when they were effectively penalising themselves as they are incentivised on sales apparently. Quite counter productive.

DustyLee123 · 28/02/2025 13:46

I wouldn’t have moved to a no window seat for anyone

Fuzziduck · 28/02/2025 13:47

You're not a bloody mind ready! They should have offered the free meal at the start ( if there ever was one).

notatinydancer · 28/02/2025 13:47

RobinEllacotStrike · 28/02/2025 11:42

Airlines make us pay to choose our seats - they can't then move us around willy nilly. We are all forced to play by their silly rules.

You did nothing wrong OP and Easyjet should be giving you free meals on all your future flights.

Bad news - as now long haul flights have taken up the "pay to book a seat ethos" from budget short haul airlines. I am flying with my daughters to NZ & back soon. After paying £4500 for our flights I then had to pay another £200 money to book seats. £200 was the cheapest option.
I'm so pissed off. The only way I'll be moving is if we were all upgraded.

We had that last year. Decided not to fork out an extra £200 and they sat us together anyway.

outerspacepotato · 28/02/2025 13:48

You should have recorded the cabin staff berating you and put it up on EasyJet's socials. That's piss poor customer service.

DevilledEgg · 28/02/2025 13:48

Nandia24 · 28/02/2025 13:02

Seats don't recline on easyJet.

That's really good to know. I'd fly with them for that reason alone 😂

Goody2ShoesAndTheFilthyBeast · 28/02/2025 13:55

TheignT · 28/02/2025 12:24

The attendants were rude but I'd have let a kid have the window seat. If I book seats it's because I want to be seated with whoever I'm travelling with. I think sitting in the last row is a bonus as I always seem to sit in front of someone who kicks the seat, not just on planes.

That's very kind of you.
How much money have you donated to strangers so far so that they get your paid for seat?

TheignT · 28/02/2025 14:01

Goody2ShoesAndTheFilthyBeast · 28/02/2025 13:55

That's very kind of you.
How much money have you donated to strangers so far so that they get your paid for seat?

I haven't kept records.

ScribblingPixie · 28/02/2025 14:05

pinkhousesarebest · 28/02/2025 12:28

Tonton this is the reason I posted on here I think. Just to know how other people would react and to be prepared for the inevitability of it happening again. I was asked in the summer to change my window seat against an aisle seat for a child - which I did but the exchange was extremely courteous and the flight attendant very nice. (Aer Lingus). This was a completely difference exchange.

Side comment, but Aer Lingus staff are the nicest ever! I would 100 per cent complain about this incident, OP. Totally unacceptable behaviour from them.

TheignT · 28/02/2025 14:06

Goody2ShoesAndTheFilthyBeast · 28/02/2025 13:55

That's very kind of you.
How much money have you donated to strangers so far so that they get your paid for seat?

Being kind can bring rewards. I once had tickets for me, kids and ,DH to a big sporting event. The seats were double booked and the other family were very upset so we said we'd move. The attendants said they'd work something out for us. We ended up sitting courtside with players families. My kids got to meet the players, taken on court to play with them in warm up, had photos and autographs and given t shirts.

ArtTheClown · 28/02/2025 14:07

I'd have been really upset at this. I'm a very nervous flyer (claustrophobia, not fear of crashing) and have a thimble-sized bladder, so I book the aisle seat so as not to have a massive panic attack. If the flight attendents were nasty to me about not moving (and I wouldn't, need aisle and to be next to DH) I'd find it very difficult.

TheignT · 28/02/2025 14:08

2Rebecca · 28/02/2025 13:44

I like to see out of the window too. If I had booked a window seat with a child and found that seat didn't coincide well with a window I would be disappointed but would not demand that someone else moved so they had the duff window seat. I would make a note of the seat number and plane type for next time

The op didn't say the child or their parents demanded anything.

bridgetreilly · 28/02/2025 14:09

I really, really don’t understand why anyone is so invested in raising entitled kids that they would (a) ask the flight attendant, or (b) as a flight attendant ask another customer, and then (c) when that customer refuses, especially the on grounds that they chose and paid for their seat, continues to berate that customer,

The child will be fine without a window sear.

ScribblingPixie · 28/02/2025 14:12

TheignT · 28/02/2025 14:06

Being kind can bring rewards. I once had tickets for me, kids and ,DH to a big sporting event. The seats were double booked and the other family were very upset so we said we'd move. The attendants said they'd work something out for us. We ended up sitting courtside with players families. My kids got to meet the players, taken on court to play with them in warm up, had photos and autographs and given t shirts.

We've already established what the 'reward' was going to be though - a free easyJet meal, not a seat with the pilots and champagne all the way 😏

Clarefromwork · 28/02/2025 14:14

Nope, I need to see out of the window so I can check the wings are still attached.

insomniacalways · 28/02/2025 14:15

The only time we as a family we have had to ask someone to swap seats was 2 years ago - my kids first time on a plane - when the seating we had booked was in the emergency exit and they don't allow children to be there. I did question why the system had allowed us to book it. I felt awful having to ask people to swap - and the cabin crew didn't offer to help find someone just informed me we couldn't sit in our booked and paid for seating- the people swapping ended up with more leg room so worked in their favour. I felt awful having to ask

TheignT · 28/02/2025 14:17

theressomanytinafeysicouldbe · 28/02/2025 13:03

I had a similar experience with Jet2 last year. DH likes an aisle seat, i'm not bothered, he like to be at the back so I paid and booked the seats when I booked the holiday. We got to our seats and about 5 minutes later a lady came up to us and said we were sat in her seat and I said no i booked these and got my app up with seat numbers, the flight attendant was there and she said well maybe you would like to move along and the lady can sit in the aisle seat and her husband can sit in this aisle seat (opposite) so they can sit together. I looked at DH and said do you want to sit in the window and he said no - he does not like flying. So I said to the attendant DH like to sit in the aisle and we don't really want to be separated (me in the window him in the aisle). Flight attendant was really off with us and another came over started huffing and puffing and then said there is a spare row down here they can sit in and took the lady and her husband further down the plane where they got a full row to themselves.

When they can round with drinks, she first ignored me and then practically threw my card back at me and would not look at me. I'm sure I heard them talking about me in the galley at the back, it made the flight really uncomfortable and it made me feel guilty for not just moving for the woman.

They should not let you pay to book and pick seats if they are going to expect you to move for people.

I wish I had complained. It was 4 months ago now so I suppose its too long ago.

Don't you usually get extra leg room in an emergency exit row? Id have thought that would be snapped up.

Quoted the wrong post somehow. Meant to reply to the post about a child in emergency exitseat and no one willing to swap.

I shouldn't post on phone, fat fingers

TheignT · 28/02/2025 14:20

Clarefromwork · 28/02/2025 14:14

Nope, I need to see out of the window so I can check the wings are still attached.

If they aren't id prefer not to know.

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