To expect compensation from holiday company

[Ihaveausername]

Changing a few details and being vague to remain unidentifiable. My partner and I recently had a 2 week holiday somewhere warm to celebrate a birthday and anniversary. On day 2 of the holiday my husband was injured as a result of something breaking (that shouldn't have). He grazed his forearm from fingertip to elbow, slight grazing to the leg and suffered a bump to the head. He received first aid from a hotel employee including an ice pack for his head. The next few days were a write off until his wounds healed and he didn't feel so sore. I have pictures of it all and the bruises He still had 6 days later. It was reported at the time and the travel company representatives checked in on him.
On our return I submitted the photos and a report of the incident to the travel company for some kind of apology / compensation, but they have told us that is not possible as we did not get a medical report.
This seems so unfair and we are wondering if we should take it further. What are our chances? Anyone have any experience of this.

Blaming others and expecting "compo" seems to be a way of life these days.🙄

I'd think you were at it. That looks sore, but hardly severe. Children are come up with worse grazes regularly and just get on with it.

Oh dear.

If that happened at home he would just get on with it

If on blood thinners and gaining such 'wounds' I would have def seen the doc, ut that looks so minor, it was never going to be a serious bleed out.
I don't get the 6 days either even for an older person.🤔
Reads like a Daily Mail sad face was in order tbh, but I think OP knew deep down she was bu.

I don't think it's necessarily relevant whether he should or shouldn't have seen a doctor. The way I would see it is the OP & partner paid probably a substantial sum for decent accommodation and the hotel/ travel company didn't fully meet their end of the contract. If the OP were trying to sue for £1000s then that would be unreasonable or would need medical evidence of serious injury. However, floorboards breaking should not happen & it could really shake someone up to suddenly fall through. It's not necessarily a sign that the hotel have been criminally negligent but surely some modest recompense is reasonable for the accommodation not being of the standard paid for?

Yeah, his unwillingness to see a doctor has meant you can't really pursue insurance or your hotel here. It's unfortunate that it happened, but if it was bad enough to impact on six days of his holiday, he needed to spend a few hours of one of them getting checked out so that you could try and recoup some costs.

I hope you both had a nice time anyway.

I've seen worse injuries from blokes getting pissed and falling over.

I'm going to agree you're more concerned about the money than your DH being injured because you didn't get him checked out despite the apparent severity of the injuries

It's standard practice to get a medical report if you want to make a claim otherwise it’s just one persons word against another. Your DP should have seen a Doctor straight after the accident so you had a record of it. You should have also insisted on getting an incident report from the holiday rep or hotel at the time.

Nobody will pay out when your DP wasn't injured enough that he needed to seek medical help. Nor was the incident bad enough that you decided to raise the issue with the hotel/holiday rep at the time.

And yet she chose to show a few scratches on his arm as ‘evidence’? None of that was mentioned in her OP.
If he’s that frail then he should have gone to hospital - in fact the advice if you’re on blood thinners is to go to hospital if you’ve have a significant fall because of an internal bleeding risk. They will also have had to pay for specialist insurance with this level of medical need so why would you not use it?

I feel quite sorry for you OP.

It doesn't look immediately awful but appreciate it was sore for him. My sympathy for you though is it sounds like your husband broke something, git injured, refused a doctor and then you gave up 6 days of your holiday to sit with him and now you're the one lumbered with trying to make a claim.

I think you need to ask DH to take this on if you both agree it warrants pursuing.

Lol. This is so unbelievably minor. Hang your head in shame OP for taking the piss.

So if the 2 days after the accident were a 'right off '...what did you do instead ? Stayin your hotel room ?

Did you miss the bit where the most superficial grazes ever were held up to the camera like a traumatic flesh wound from a megalodon?

@MeowCatPleaseMeowBack
I did read the thread. The OP said he had a bump to the head and grazes ranging in severity. She also said he felt sore and had bruises which is hardly surprising after a fall that not only injured your leg and arm but also your head.
Most people are totally ignoring the facts and are only looking at the grazes.

Goodness. Really spent so long unable to do anything.
Dh slipped on a wooden structure at Butlins last year. He hit his head and took most of the skin off his arm and leg and bent his mobile.

We did suggest they did something to the wood to make it not slippery in the wet.

I'm on dual anti-coag and anti-platelet treatment, if I cut/graze/scratch myself and it doesn't continue to bleed for 24 hours after, then I'm no more 'injured' than the average person. I certainly wouldn't need 6 days to ascertain that I'm ok.

Sorry, I've just seen where you stated you didn't complete an incident report, and that DH didn't want to see a doctor. I'm pretty sure that these two facts alone will negate any chance of compensation from anyone. Surely if he is on a blood thinner and incurs a head injury, you would have requested he see a doctor?

I have been seriously injured on holiday twice. Once abroad - broken arm - I slipped on a wet tile. Not their fault, there were signs. They refunded me the cost of the hotel, we did not ask them too it was their call based on serious injury and the fact that I spent my entire holiday in my room in pain and discomfort.

Second time. Uk. They were at fault, I broke my leg. But because it was deemed that they couldn’t have known the risk - a stair gap issue - they weren’t liable. Just ordered to replace the stair.

In your case it’s unlikely the injury was foreseeable and crucially you’ve got no evidence of serious injury. You’ve got evidence of a graze. That didn’t warrant medical treatment. You can’t have it both ways - he was either ill enough that holiday was ruined which warrants medical care or he wasn’t.

To explain why the days were a write off. Most people like to spend time in the pool. He waited until the wounds had scabbed over and there was minimal risk of infection. Also don't forget the impact on mental health. He refused to walk down the area where it happened for fear of happening again. He had 2 strokes which have impacted his mobility and this did not help what was an existing difficulty.
And please no more comments about seeing a doctor. His choice and we accept that.

That’s what you want compensation for get a bloody grip my eye he couldn’t do anything for a few days after your both being over dramatic.

I think he should get some compensation because the floor shouldn't have given way, and it suggests poor maintenance that it did. The hotel should have insurance for this sort of thing. However, I think opting out of activities like swimming in chlorinated water is excessively cautious, so that's on your husband. But yes, I would definitely expect something to compensate for the fact that their floor was dangerous.

Assuming it was a package holiday, you could consider making a claim through ABTA. You'll need to evidence your claim for loss of enjoyment. Retain all evidence you have. Not helpful that the hotel are denying the issue. Do you have any admissions from anyone at all or any additional evidence you've not already mentioned?

So the holiday was a write off because he couldn't use the pool?
Presumably this walk way wasn't the only exit from the hotel...

You don't want to hear about the doctor because you know you should have done that, that not going looks bad on you and that you ballsed up

This post is absolute comedy gold 🤣

Having a really shit day and some of your replies have absolute cracked me up in proper giggles - you are a funny bunch of humans.

The quick wit is beyond any comedy I could put on the TV.

Thank you MNetters for making me laugh 😆