Child ear piercing gone wrong - help me with what to say

[formula3]

DD8 had ears pierced today at Claire’s. All went fine, until we got home and she said “my earring has fallen out” and after initially telling her that was impossible l looked, and sure enough there was no earring in right ear. She hadn’t fiddled with them in the 3 hours they had been pierced and we got home, and I found the earring itself in the hood of her coat, no sign of the back so assume it was loose from start and is still somewhere in the shopping centre.
she was very upset, obviously, as she’s 8 and was panicking due to some blood around hole. I called Claire’s and explained what happened, the lady I spoke to sounded very shocked and said she had never had this happen and she needed to call her senior. She called back to say they were very sorry, that it must have been a fault with the earring (though it looks fine) and all that can be done is to leave it a week to heal over and they will pierce it again and as an apology not make me pay again!

I was too shocked to really process it other than to say that I didn’t think she’d want to come back there given she’d been brave to get it done in the first place and was now very upset, and said I had to go as had a very upset little girl to sort out but Could someone senior get back to me. That didn’t happen by the end of the day.

what do I do now? Contact head office? I spent £68 on good quality piercing earrings and about £15 on the piercing aftercare which for me is a lot but it was a special occasion that has gone really wrong. I’d like a refund because I feel I’ve paid for a service that has been poor (be it the fault of the equipment, or staff not checking the back was secure). My daughter is upset she only has one earring (fair enough) and I will try and encourage her to get it re-done elsewhere but right now there’s no way she’d agree to being pierced again.

I don’t write very well- could someone help me word an email and what I should say/ask for? I mainly want to stop this happening to someone other child but I’d also like my money back, not just free new piercing which can’t be goof
for her ear after a week? ☹️

thank you X

I'd let it heal then get it done somewhere decent. Never get it done at Claire's. We went to a local salon, excellent care and white gold earrings for a little more than you'd pay at Claire's.

I don’t know why you’re replying to me, I’m not the OP and I didn’t suggest her daughter should have them redone in a week

Any sincere person would've left it at that with advice. Instead, you posted again and again getting more and more mean. Jesus. 🤦‍♀️

@formula3 fwiw I don't think I'd do "research" beyond asking friends where they'd gone. FGS, how many people just pop in on a whim? That's what I did when I was 14, skipping school and had a bit too much pocket money... et voila, a double piercing. 😂

In general I prefer personal recommendations, very often on line ones are manipulated.

Yep and ice it to numb it.

Did you put the earring back in with a new back bought from elsewhere? Or was that to simple a solution?

FFS we DONT all have the time to sit around and read every post!

This 100% !
What a shame DD has had to experience this. Definitely insist on (& expect) a full refund due to the faulty gun/jewellery.
I agree with OP in waiting a week or two for healing & then DD can get them done maybe in a reputable salon & not back at Claire's. Better safe than sorry. Hope next time is a success for her! 🤞

You can highlight only the OPs posts and that will give you the relevant info. Then you don't have to make rude comments to her

Oh, the irony....😂

If you'd bothered reading OP's posts you'd see that she tried but you do realise that might not be possible even if her daughter hadn't been upset? Fresh (and some older piercings) can close up very quickly.

Ladies, please....

no I couldn’t get it back in, the back of her ear didn’t look like there was any hole left and i could feel resistance after only 1/4 of the post was in. It was bleeding out the front and I felt I was liable to do more damage to the tissue so stopped. Not sure how that was simple, but then I’m not a professional piercer sooooo🤷‍♀️🙄

Did you read the thread or was that too simple for you?

I read the first post yes!

I’m not sure where I’ve been dramatic in asking for help writing a complaint letter 😵‍💫

Good grief. Is this litigation? Picking apart a post as you have is a gotcha move. OP asked for advice to form a complaint. Did you miss that in your careful read?

Have you nothing better to do than poke fun at a stranger on the internet? 🤔

Are you always mean? 🤔

There’s no cartilage in an ear lobe 🙄