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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Sly extra spending at Morrisons (insert other supermarket as preferred)

159 replies

Rudicoolcat · 23/12/2024 18:13

Just a heads up for folks to keep their eyes on the cashier whilst packing up your Christmas big shop into bags.

Husband was brilliant in loading the conveyor with big shop and dutifully stood uncomplaining with wallet in hand to pay.

I took on the packing duty, (seasoned experience applies) and we had us all done in due course. Cashier certainly did not rush, chatting to her colleague about their breakfast....

Anyway, when we were told the total by the cashier I asked her to double check as I was sure I'd seen her double scan a bottle of champagne. Prefuse apologies received, machine checked and double scan hastily removed. Husband then happily paid.

Before leaving the till area a quick scan of the receipt showing more double scanning, in excess of £23!

Had to go to customer service for refund to husband's debit card. Assistant there didn't bat an eyelid, didn't want to check anything and refunded amount in record time. We thought she must be used to providing double scan refunds at this time of year. If we hadn't checked, we'd be nearly £50 out of pocket!!!

Just another shopper trying keep the cost of living to the cost of living, and not unnecessarily adding to the profits of the supermarket!

Keep 'em peeled...👀

OP posts:
cuteyfluff · 23/12/2024 19:25

SapphireOpal · 23/12/2024 19:21

Well yes, even better - but OP will claim he couldn't possibly be trusted to buy the Christmas food shop by himself...

Yes he hasn't got enough experience in packing the bags so it would all just pile up at the end

cuteyfluff · 23/12/2024 19:27

Cantrushart · 23/12/2024 19:10

SIL worked at B and Q. She used to get her family coming through the tills and she would just pretend to scan items so they got them free. If someone scanned through some luxury items twice, another person could pick them up and nobody would be any the wiser when it came to a stock take or checking tills.

And thats what fraud departments look out for..

Cantrushart · 23/12/2024 19:30

cuteyfluff · 23/12/2024 19:27

And thats what fraud departments look out for..

Because it happens.

TorroFerney · 23/12/2024 19:31

AllProperTeaIsTheft · 23/12/2024 18:19

Husband was brilliant in loading the conveyor with big shop and dutifully stood uncomplaining with wallet in hand to pay.

Ummm... in what world does this merit praise? Presumably you wouldn't expect to be described as 'brilliant' for putting things on a supermarket conveyor belt and handing over a credit card without complaining? Why would he complain? I assume the food is for him too? Confused

I assumed he must be a bit hard of thinking so this was a "big thing" for him to help like a good boy.

MJconfessions · 23/12/2024 19:33

Ahhh retail memories.

To be honest when it was busy, I used to accidentally fuck up at the till - and I was a manager!

Not to this extent - but I’m still surprised no customers ever came back to complain about me. I felt awful as soon as I realised there was an issue as the customers were already gone, so unless they returned there was nothing I could do to rectify it. I felt awful.

Anyway, that wasn’t on, neither was your experience and I would expect it to be rectified and dealt with professionally. Just the fact you brought it to the cashier’s attention yet there were other overcharges on the receipt is ridiculous.

FeegleFrenzy · 23/12/2024 19:35

SapphireOpal · 23/12/2024 19:21

Well yes, even better - but OP will claim he couldn't possibly be trusted to buy the Christmas food shop by himself...

Needs a few more years of investment for that 😁

NiftyPeachDreamer · 23/12/2024 19:37

AllProperTeaIsTheft · 23/12/2024 18:19

Husband was brilliant in loading the conveyor with big shop and dutifully stood uncomplaining with wallet in hand to pay.

Ummm... in what world does this merit praise? Presumably you wouldn't expect to be described as 'brilliant' for putting things on a supermarket conveyor belt and handing over a credit card without complaining? Why would he complain? I assume the food is for him too? Confused

Maybe he loaded the belt in such a way as to make it easy for cashier to scan everything in order he wanted to bag them.

I sympathise with OP on the dutiful bit, my DH would also just pay the total without question, whereas I am always doing rough mental arithmetic. The scanner thing is good nowadays for totalling up.

Blueberry911 · 23/12/2024 19:41

"Sly" is you saying someone did it on purpose. What would she benefit from scanning things twice? She doesn't get the money straight into her pocket, she works for a wage.

I used to work a till and unfortunately double scanning is very easily done and I was gutted to find out I'd done it!

cosima4 · 23/12/2024 19:44

STOP PRESS - Man, aged 66, was seen today at Morrisons checkout.

His wife, Mrs Rudicoolcat (age undisclosed) explained how this situation came to pass, noting he was "BRILLIANT in loading the conveyor with the big shop and DUTIFULLY stood UNCOMPLAINING with wallet in hand to pay."

Shoppers and staff were stunned. On her return home with The BIg Shop, Mrs Rudicoolcat took to the internet to regale people with this Christmas miracle. In her words -

"my years of investment have paid off and he knows what his part in the big Christmas shop is!"

We can only marvel at what 2025 has in store for this couple.

AlexaSetATimer · 23/12/2024 19:45

AllProperTeaIsTheft · 23/12/2024 18:19

Husband was brilliant in loading the conveyor with big shop and dutifully stood uncomplaining with wallet in hand to pay.

Ummm... in what world does this merit praise? Presumably you wouldn't expect to be described as 'brilliant' for putting things on a supermarket conveyor belt and handing over a credit card without complaining? Why would he complain? I assume the food is for him too? Confused

I agree. This part sounds like a badly written self publicised novel. Vom!

HideousKinky · 23/12/2024 19:52

Rudicoolcat · 23/12/2024 18:33

He's 66!! In his own words on the way there he said he would be dutifully paying for Christmas!! 😂

?
My DH is 68 and goes to the supermarket (and pays!) every week....
What's your point?

GertrudePerkinsPaperyThing · 23/12/2024 19:52

Was this meant tongue in cheek? Thats the easy bit! Why wasn’t he helping to pack?

I’m not sure what you’re suggest was happening? That the cashier was doing it deliberately - so as to make more money for the shop (unlikely) or to take matching items for herself (difficult to pull off without taking notes)? Or that they are slap dash at this time of year?

NiftyPeachDreamer · 23/12/2024 19:52

cosima4 · 23/12/2024 19:44

STOP PRESS - Man, aged 66, was seen today at Morrisons checkout.

His wife, Mrs Rudicoolcat (age undisclosed) explained how this situation came to pass, noting he was "BRILLIANT in loading the conveyor with the big shop and DUTIFULLY stood UNCOMPLAINING with wallet in hand to pay."

Shoppers and staff were stunned. On her return home with The BIg Shop, Mrs Rudicoolcat took to the internet to regale people with this Christmas miracle. In her words -

"my years of investment have paid off and he knows what his part in the big Christmas shop is!"

We can only marvel at what 2025 has in store for this couple.

A bit nasty. OP was just setting the scene.
I enjoyed her light humour.

Remember she also said ‘I took on the packing duty, (seasoned experience applies) and we had us all done in due course.’

She’s being ironic and not taking herself too seriously. Maybe you should take a leaf from her book and chill out.

Rudicoolcat · 23/12/2024 19:56

Okay, for all the comments getting personal, not sure why its relevant but we don't have children together. I wasn't able to and his daughter died three years ago, leaving him a grandson.

He took early retirement because he could afford to 10 years ago but because he nearly died and had to have emergency heart surgery last summer, yes everything this Christmas is brilliant. Even loading the bloody conveyor belt at the supermarket!

Of course I have my own money, my own job which i adore, and will be retiring soon.

We thought the underhanded manner of the young uninterested cashier at 10.20 this morning in a not particularly busy supermarket was worth noting as she tried to overcharge us by £50. Sly as in mischievous and unusual is the definition I was inferring. Her sloppiness is costing other people their hard earned money. Not everyone can afford to be loosing such amounts.

If everyone can get over the issue that I have a traditional husband born in the 1950's who, incidentally, worked his whole life, paid off the mortgage, pays all the bills, and continues pulling his weight equally in our marriage with everything (housework included now) then all the better.

To some people's absolute horror, he has the audacity to still want to open the car door for me, helps me with my coat, walks on the outside of the pavement, and have a supper ready for me when I get home late from work. He may not be your ideal, your prince among men, but he his mine, and so is his penis! 🤣🤣

The end!

OP posts:
Theunamedcat · 23/12/2024 20:00

Not double scanning but I've noticed they have removed the cold meat offer on ham just in time for Christmas my dad buys meat weekly as he lives on sandwiches so his shop is way more expensive

TheCheeryLeader · 23/12/2024 20:01

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Differentstarts · 23/12/2024 20:02

I work in a supermarket and I'm sure iv double scanned multiple things over the years but I'm sure iv also not scanned multiple things over the years so it balances out. I would always say to anyone check your receipt but also be mindful of how much about you have spent £50 over is significant and can be double checked easier and sorted at the till before you pay.

category12 · 23/12/2024 20:04

What's in it for the cashier to "slyly" over-charge you on a credit-card?

More profits for the huge conglomerate they work for? 🤑😑🙄

It's not like they're getting to slip what they've overcharged you in their pocket, is it?

TheCheeryLeader · 23/12/2024 20:06

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RedRiverShore5 · 23/12/2024 20:06

I always glance over the receipts as it does happen more often than it should

TheClawDecides · 23/12/2024 20:07

If could afford to retire at 56, why does he need to use credit to pay for food at Christmas?

The interest rates will probably cost him more than Morrisons double scanning.

Doitrightnow · 23/12/2024 20:08

I always double check my receipt since Sainsburys charged me for 22 loaves of bread instead of 2 about a decade ago.

I probably spot errors 50% of the time. Usually with yellow stickered stuff not discounting properly or other offers.

Morrisons today somehow managed not to charge me for Brussels (10p), but charged me for Sicilian lemonade which I hadn't bought instead (£2.30). The person refunding didn't question it either and just refunded it so maybe it was linked to the system issues mentioned by a pp.

BIossomtoes · 23/12/2024 20:09

TheClawDecides · 23/12/2024 20:07

If could afford to retire at 56, why does he need to use credit to pay for food at Christmas?

The interest rates will probably cost him more than Morrisons double scanning.

Edited

He pays it off at the end of the month I expect, just like me. Everything goes on my credit card.

AnotherDunromin · 23/12/2024 20:09

I used to work in a supermarket as a teenager. If it was quiet, I would sometimes double scan things. Then, after the customer had paid and left, I would void one of the duplicate items and pocket the cash from the till. So to anyone looking through the transactions, it looked like I had accidentally double scanned, the customer had paid, then one of us had noticed my "error", which I had dutifully rectified. I'd be £10 or 15 richer by the end of the shift, and my till would never be short.
That was 20 years ago, mind, so I'm sure the technology on the tills has changed and I guess most people pay by card these days anyway. But it's not beyond the realms of possibility that supermarket workers have figured out a way tto play the system and to personally benefit from ripping off customers.
And yes, I realise this was an abhorrent thing to do. I must have stolen from people from every walk of life - people who were wealthy, and people who were struggling. I can't justify or excuse it. I'm just saying it's possible that similar is still going on.

Nothatgingerpirate · 23/12/2024 20:10

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I think it's meant as a joke, but would have no need to refer to my husband like that, either.