Mary Grinchmas was already taken 😂
Amazon - ordered a nintendo switch game ‘complete edition’ which was £25 more expensive than the standard edition version. I received the standard edition.
Easy mistake i suppose as the covers are exactly alike except the one i wanted had a small ‘complete edition’ logo under the title. I went on the Amazon chat and then had to upload photos and await their decision. I explained that i wanted to swap it for the correct version. They said not possible. I’d need to return the incorrect one which would be refunded once they’d received it (up to two weeks) and i’d need to reorder the one i wanted separately. I asked how could i be sure the same issue wouldn’t happen again. They explained if it did, then i’d repeat this return process. So i’ve just driven a 50 minute round trip to my nearest Evri parcel shop to return the thing. Out of pocket, no game, and uncertainty whether the issue will happen again if i reorder.
Debenhams - ordered a perfume spray for my niece. It arrived broken with the nozzle snapped off. Totally unusable. Sent a photo to the Debenhams whatsapp account Friday night. Have been getting a few messages since asking for more photos.
How many different angles can i send of a snapped nozzle? Now they’ve got back to me asking for a video to show it is not working. What?? Again, i was hoping for a quick and easy swap. This is taking a lot more time than I thought to sort.
If you were me, would you be expecting either retailer to offer something due to the inconvenience caused?