I’ve had some décorating done pre xmas and had the curtains dry cleaned at the same time. They’re gorgeeous heavy made-to-measure, and they went in clean just needing a refresh. Went to a well known big brand cleaner, paid £80 and returned to pick them up a week later. I went to hang them this morning and on taking them out of the bag noticed they were plastered in hairs. The lining in particular was covered in small dark hairs (like animal hairs).
I had to make a specific trip into town today to take them back to the cleaner.
The guy working there was so dismissive and even used the phrase ‘it’s nothing to do with me’. They don’t even outsource the cleaning - it’s the same company at a different location.
AIBU to have expected an apology and even a partial refund for the inconvenience and the lack of care they e taken with my curtains? I don’t have pets and I really don’t expect my dry cleaning to return covered in animal hair. A quick quality check would have picked this up, but it’s a little disgusting that they’re putting very dirty things with other customers dry cleaning.