to ask you to order from your takeaway directly not via Deliveroo/Uber Eats if possible?

[roses2]

I was having a chat with my local takeaway owner last week and he said he gets a lot of orders from Deliveroo/Uber Eats and the fees are crippling and he is now selling his business.

Deliveroo and Uber Eats take 30% + vat commission which he just can't sustain. This is also contributing to the high prices and low quality.

I am lucky that all my favourite take aways are walking distance so always order direct and collect.

If you want to save your local takeaway please go direct where you can

I gave up ordering takeaways altogether because my local ones seem to require me to sign up to ridiculously complicated apps when it used to be easy just to phone them.

The takeaways in my area would fit into those statistics of 'majority of services being provided by xyz'... it's just they are their own drivers. It doesn't matter if you order via JustEat or by ringing the shop or via the shops website... your food will still be brought to you by the same person.

My sister delivers takeaways for 3 places in our area and has worked delivering takeaways in four different areas (urban and more rural/suburban), tis pretty much the same everywhere once you get out of the very centre of big cities.

I'm not sure how it worked before as it is a new role for me. I do know we spend £4500 pm on Deliveroo for staff meals (we are a small office of around 50 people). I'm not complaining, its saving me a bunch on lunches

Does anyone think the £7 off £20 in November deal is worth it? Or is it still rubbish cause of the mark ups?

Can you save it up and use it for something decent each Friday for example?

Unfortunately not, the £12 has to be used daily, between 10:00 - 15:00. But many a day i'm so full up from lunch that i don't need dinner :)

This thread was on my mind today. I went to my local independent takeaway earlier, rather than getting it delivered by UE. A veg meal plus rice - £9.50 in person, £14.95 on UE; meat meal plus rice - £10.50 in person, £15.95 on UE. And then the UE service charge, and delivery.

I did the sensible thing and bought twice the usual amount since I was in there . It’s amazing Sri Lankan food and it keeps / reheats well.

I avoid using Deliveroo etc for this reason but also because of the compulsory service charge they now add.

Cheaper too as they add the price on when ordering ubereats. Thankfully i’m not much of a takeaway fan, well I like them but can’t afford to eat them all the while, money wise and calorie wise.

I always do this! It’s often a lot quicker. Cheaper too!

I refuse to line the pockets of a multi national when I have very good food on my door step.

If I want Chinese food I drive two villages across to get the best Chinese food you can buy. I’ll have a drink at the bar while I wait. They’re packed and they don’t do Deliveroo/uber. The same for Indian. I get my fish and chips from the local van that drives the villages.

Is it all more effort. Yes but it’s far nicer than the shit I got the one and only time I ordered Uber eats.

Freshly cooked then?

ordering via third parties never crosses my mind tbh. I either get delivered directly or pick it up

absolutely agree

I always order direct from my Indian restaurant but they only take cash on delivery so occasionally I have used just eat but the delivery & service charges are annoying (I always give a tip with direct orders).

DH always orders direct with fish & chip shop who have always put right any problems straight away.

Worst experience was a McDonald's delivery via Uber eats where a large amount was missing. When I called them they refused to refund/re-deliver. Spent ages on the phone but got nowhere & McDonalds wouldn't help because it was uber delivery.

I organise a monthly fish supper evening for Senior Citizens. I have always ordered via the local chippy's own app. However, last month the value of my order £90, exceeded the permitted limit so I telephoned the shop and was advised to use the Just Eat app!!

Order direct from the takeaway.

Do you want to be able to cook yourself? and what adaptations would you need in order to do so in your current home? Do you want help/ support to get this done? Depending on where you are, there may be a 'centre for independent living' or similar who could put pressure on your landlord/ help you access funding/ council support etc...

They've two options for me.

1. Create their own app for me to order through.
2. Charge more through just eat/uber.

I'm not going to order over the phone, anxiety prevents it. I never make phone calls, but I would pay more for the privilege of ordering on line (and already do with the service charge)

I don't have food delivered but think it is up to customers how they get their takeaway meals. If suppliers don't like the delivery companies they should not use them. Some in this area make their own local deliveries.

I don't trust any of the apps. If we want a takeaway, I order by phone and collect it myself. Often get extras thrown in that way, e.g. prawn crackers with Chinese.

The thing is when I ordered on an app and got an incorrect order or the order never came, I got a refund on the app in 2 seconds. If that happens when you order directly, you can forget about a refund!

I’ve never used them and have no intention of using them. I think they are exploitative. If buying a takeaway I either collect or contact the restaurant direct for delivery.

Our local takeaway only takes cash on delivery. If they start accepting card payments I'd use them rather than Just Eat

I completely agree.
If you ring and ask where your order is, you usually get “they’ve just left with your order”, but they never materialise, which leads to another call chasing them, and you once again get the “they’re on their way to you”.

Much easier to track through apps, and much easier to get your money back if the food is cold, or if stuff is missing.