So I ordered some items from Amazon - totalling £600, the items arrived with some minor damage and 2 issues that should have been picked up at quality control, now this is not a big issue as the damage was on the underside so not visible as was the other issues.
I contacted Amazon as there was no information displayed for the seller (I wasn’t looking for a refund, did not wish to return just simply wanted to highlight the issue with the seller). I was told on first contact that as the tracking information had not been updated they couldn’t do anything at the moment but would put a note on the system. On second contact over a week later the tracking information had been updated to ‘possibly lost’ I informed them again I had the items but wanted to be able to make contact with the seller…. I was informed the sale was fulfilled by Amazon and they were the seller, I could contact via phone, email or chat feature in app (which is what I was already doing) I was then told to return the item and they would process a refund as they could assist me no further. Again I stated I didn’t want a refund but the agent ended the chat.
the next day I spoke to an agent over the phone and they sent me an incident report to fill out which I did and attached pictures of the damages. Again I stated clearly I do not want to return or refund the items just wish to highlight the issues to the seller. I then received a notification some hours later stating a refund has been issued and a return label was being provided for said items - a label with no postage is very insufficient for large furniture especially as it arrived damaged!
£600 is a lot to spend on furniture for it to arrive damaged, I expressed multiple times I did not want a refund but it was processed anyway - but honestly what does one do in this instance? I almost feel like closing my amazon account once the refunds cleared in my account haha!
sorry for the long post and many thanks if you’ve managed to make it this far, you’re super!