Costa should make it clear that cream or marshmallows cost extra

[Learc]

when buying hot chocolate.

Sad but true.

To my knowledge Costa hasn't even bothered trying to break into Australia after the Starbucks disaster. We have a little cafe/coffee shop pretty much everywhere so that may be the difference. Go the little shops!

And they don't even put the marshmallows in the hot chocolate in my two local Costa's, they come in a little jar on the side! I thought they're meant to go into the hot chocolate so that they go all melty and gooey! You can't even pop them in the hot chocolate yourself because the mountain of cream is on top and it would mean digging about and making a mess and the cup overflowing. I rarely order the marshmallows but when I do, I always forget to specify "in the drink" and end up leaving the marshmallows as I don't like them on their own. Anyway, rant over lol.

No, but it’s assumed you want milk. People like me who don’t take milk pay the same as people who do. Maybe I should start whingeing about that on Mumsnet?

Costa is shite anyway.

You're adding extra things to the drink of course you'll pay more xx
You'd pay more for adding bacon to a cheeseburger in Maccies xx

This is not true. In most coffee shops, those things are already factored into the drink anyway. And if you don't have them, they're leaving them off rather than adding something extra. Even independent coffee shops work this way.

Not everywhere. Starbucks you don’t pay extra for cream with hot chocolate.

I struggle to see why anyone would think it's not going to cost more to have extra toppings.

I don't go to Costa. I haven't been to one for probably 10 years.

Even I could tell you that cream and marshmallows would be extra. They are in most places. And if they're not in one or two, then great! But you could just ask before accepting to be sure.

And as for the person who duped into accepting extras due to the tone of voice of the person asking...

Seriously?

I also despise this culture of incompetence.

I'm with this one. Originally I thought.. but it's listed.. then I remembered how impossible it is to use their menu now it's a screen that keeps moving to something else just as you've started looking at the bit you want.

Thank you for ordering me how to spend my money, but no.

That's on you. Take some responsibility!

Why is it that every Australian I meet is so fucking superior about their "foodiness"? It's unbearable.

" your local lovely family owned coffee shop"

Right, cos that exists everywhere. So oblivious.

I would always pick an indie where available but it frequently is not.

I long for the days where coffee culture just meant coffee. Not crammed full of fattening crap. Syrups, cream and marshmallows contributioning to the obesity crisis we have.
Cream and bloody marshmallows? Is everyone 6 years old?
They should charge £££ for crap add-ons

It’s written on a massive board, right in front of you - that’s pretty clear?

Costa needs to fuck off in the bin. It's Macdonalds for coffee with overpriced coffee and poor service. Wish the UK had more independent cafes.

I got a hot chocolate yesterday from one of those mobile places at a festival. They didn’t charge extra for cream and marshmallows. Admittedly I don’t buy it often, but I assumed they came with, that’s what it shows in all the pictures 😂

If they offer extras then logic dictates that they’re going to cost more.

If you’re not being charged for the extras then that’s because the price has already been increased to reflect them, so they make money on people who don’t add extras.

Don’t local people work at Costa? They need those jobs too.

It's not clear what's extras and what's included.

What about Subway? You have to choose each element separately. There's no information about which is included in the price and which is extra but I'm sure that I've got to the end and it was more than I thought it would be so some of the choices must cost more than what the price stated on the board includes.

If something is extra they should say the price when offering it rather than tricking people into spending more than they thought they would because the menu board is deliberately positoned, confusing and changing so people don't get chance to look at it properly before ordering.