Costa should make it clear that cream or marshmallows cost extra

[Learc]

when buying hot chocolate.

Yes. I go to an independent coffee shop, marshmallows are included and put on the saucer whether you ask for them or not. Their hot chocs put Costa to shame though.

Last time I went to Costa, the batista made a pig's ear of a hot choc, spilled it and tried up wipe it up around the glass. Won't be going to that one again.

Yip but these crappy chain fast food cafés are all the same - Costa, Starbucks, Gregg's, Nero....

That's upselling for you!

When ever someone offers you something in a restaurant / coffee, there can often be a cost to the extras.

It's all in the tone.

Agreed Op the scrolling boards with tiny writing are a nightmare to read it's almost like a deliberate ploy not to let you study the board.

Where I work we aren't a chain and we charge extra for marshmallows

Another cafe, smaller chain, charges more for a "deluxe hot chocolate" which is hot chocolate with cream and marshmallows

It's not unusual

And it's very clear on the app that it's extra

Do you always seek to blame others when you don't notice things?

I think it’s obvious that adding an extra thing will cost you extra. Is there anywhere that adds cream and marshmallows as standard?

Costa is in Tesco here so that's where we end up. I don't mind their coffee. I'm not a coffee snob, as long as it's black and hot it'll do for me.

Ds2 likes a hot choc but without cream or marshmallows, the last time he got one the barista called it a headless hot chocolate so that's what he calls it everywhere now.

I agree that you should expect these clearly upsold options to cost extra.

I guess they figure that, in the scheme of things, a hot drink or two isn't that expensive a treat. And if you can't easily afford an extra 60p or £1.20 for a slightly enhanced drink without really noticing it, you're probably not going to be darkening Costa's doors in the first place.

This x100.

These are businesses, not charities.

But hot chocolate is served without cream and marshmallows unless you want it as an extra. Chocolate comes on cappuccino unless you ask for it not to.

🤣🤣🤣

Can’t stand the rolling menu. I make them wait till the one I want to see had come back if I’m wanting something different to usual and need to see the details.

But hot chocolate is served without cream and marshmallows unless you want it as an extra. Chocolate comes on cappuccino unless you ask for it not to.

I don't agree.

Until only a few years ago hot chocolate always came with cream and marshmallows! Charging extra/separate is a relatively new phenomenon.

Local people needing local jobs are employed by these sorts of places.

And ‘sugary’ is not a swear word, no matter how many people with disordered thinking about food use it as one.

How is that the fault of the staff?

All true.

Plus, Coca-Cola kill people in South America.

But they are also unreasonable with their sneaky marshmallow nonsense.

Pretty much everywhere else!

It's the same as syrup it costs extra.

All places charge for it but some add it to the price and you pay the same whether you have it or not. Surely that's worse?

I have to bite my tongue, not to point out to unsuspecting people that it will cost more, when I'm in a neros queue.

The menu is not a set board. It’s got 1000 things going on and it’s always changing displays between a menu and an advert for chai pumpkin latte or whatever seasonal shit they have going on. Well that’s how the menu boards are in London anyway

But they ask you about the chocolate when they are handing you your coffee after you've paid. They ask you about cream and marshmallows at the till. I'm not sure what tone they could use to indicate that it costs money.

This^. It's obvious from their positioning , they ask about cream and marshmallows when they are entering your order on the till, it's obvious it's an extra as they are totting up your bill, just like when they ask you if you're ordering to eat-in or take away.

Exactly!

You silly billies. Do what we did in Australia, ignore them and go to your local lovely family owned coffee shop. There are still Starbucks hanging around here and there, but the majority closed within a couple of years. I don't know anyone that goes to one except in desperation. Terrible overpriced coffee. ( we take our coffee seriously in Australia - we even invented McCafe - which is heaps better than Starbucks btw)

Sometimes people just want a drink and if it means travelling 10 mins more to support a local cafe, many won’t do it